人教新目标 (Go for it) 版英语九年级 (下) Unit 11多分培优卷（含答案及听力原文，无听力音频）

人教版英语九年级(下)Unit 11多分培优卷
A卷 (共100分)
第一部分 听力(共25小题;计30分)
一、听句子,根据所听到的内容选择正确答语。每小题念两遍。(共5小题;每小题1分,计5分)
( )1. A. Me, too. B. I'll take it. C. Sounds great!
( )2. A. No way. B. How smart! C. No problem.
( )3. A. I agree. B. I'm so sorry. C. Thanks.
( )4. A. OK, I will. B. I think so. C. Good job.
( )5. A. Never mind. B. Good idea! C. Try to say sorry first.
二、听句子,选择与所听句子内容相符的图片。每小题念两遍。(共5小题;每小题1分,计5分)
三、听对话,根据对话内容及问题选择正确答案。每段对话念两遍。(共10小题;每小题1分,计10分)
听第1段对话,回答第11、12题。
( )11. What does Mandy think of Blue Ocean
A. Peaceful. B. Too quiet. C. Enjoyable.
( )12. Which restaurant have the two speakers decided to go to tonight
A. Blue Ocean. B. Rocking House. C. Fun Meal.
听第2段对话,回答第13、14题。
( )13. What kind of music will be played in the concert
A. Rock music. B. Country music. C. Classical music.
( )14. Where will the two speakers go tonight
A. To the square. B. To their school. C. To a cinema.
听第3段对话,回答第15至17题。
( )15. How many things did Vera mention she did in Chiang Mai
A. Two. B. Three. C. Four.
( )16. What did Vera's father think of the food in Chiang Mai
A. He thought it was delicious. B. He couldn't get used to it at all. C. He thought it was too expensive.
( )17. Where was Tom during this holiday
A. In Thailand. B. In America. C. In China.
听第4段对话,回答第18至20题。
( )18. What's the relationship between the two speakers
A. Brother and sister. B. Classmates. C. Teacher and student.
( )19. What does Lily want to be in the future
A. A painter. B. A teacher. C. A doctor.
( )20. How will Lily try communicating with her parents
A. By talking to them face to face. B. By writing them a letter. C. By texting them on WeChat.
四、听短文,根据短文内容完成所缺信息。短文念三遍。(共5小题;每小题2分,计10分)
Having High Emotional Quotient(情商)
The ways
* Understand your feelings.
◎You need to look more closely at your feelings and try to understand the 21. _______for their appearance.
* Learn to manage your emotions effectively(有效地).
◎You shouldn't decide what to say or do too quickly, especially when you realize your emotions are out of control.
* Always 22._______ others.
◎You should always look for the good things in others. Once you find them, tell others what you admire and why.
* Learn from your 23. _______.
◎You should study your actions, understand their causes, and develop better habits.
The results
* It helps you understand the role emotions play in your own and others' behavior.
* It helps you 24._______ bad results.
* It can help build stronger relationships with others.
* It helps you know what to do when you meet 25. _______.
第二部分 语言知识运用(共20小题;计40分)
五、阅读下面短文,从方框内的选项中选出可以填入空白处的最佳选项。(共5小题;每小题2分,计10分)
Dopamine(多巴胺) dressing has become a popular trend(趋势) recently, showing how color directly influences our feelings. This expresses that clothing is not just about appearance—it's deeply 26_______ our inner feelings. Nowadays, many people prefer to wear bright clothes, like electric pink or sunny yellow 27_______ dull tones(暗色调), because such lively colors can quickly lift their spirits.
Life today can be stressful, and when someone feels down, wearing bright colors can prevent them from feeling 28_______ of joy. Some people might worry that wearing too many colors could make them look childish. However, we shouldn't 29_______ on ourselves about our fashion choices. If wearing colorful clothes can make us feel comfortable and happy, why not give it a try
Actually, dopamine dressing is 30_______ a style—it's also a tool for emotional expression. By choosing clothes that make us feel good, we honor our emotions and embrace(拥抱) the happiness that color can bring into our everyday lives.
26._______ 27._______ 28._______ 29._______ 30._______
六、补全对话。根据对话内容,从方框中选出最佳选项补全对话。(共5小题;每小题2分,计10分)
A: Hi, Mary. Nice to meet you.
B: Nice to meet you, too, Bruce.
A: Oh, it's time for lunch. 31_______
B: Sure. Let's go to Rocky Restaurant. It has many kinds of noodles.
A: I like the noodles there, too. 32_______
B: Then, where do you suggest we go
A: 33_______
B: I'm not familiar with that place. 34_______
A: It's in the suburbs(郊区), so the air is very fresh. And there's no noise.
B: That sounds good! 35_______ Let's go there then!
A: OK.
A. Is there anything special about it
B. I think I'll feel really relaxed there.
C. Would you like to have lunch with me
D. But the music there really makes me uncomfortable.
E. I'd rather go to Countryside Air, even if it's a bit farther away.
31._______ 32._______ 33. _______34._______ 35._______
七、完形填空。阅读下面短文,根据短文内容,从A、B、C三个选项中选出可以填入空白处的最佳选项。(共10小题;每小题2分,计20分)
Recently, the spread of the “loofah soup” meme (梗), starting with a short video by Leizi, shows important truths about parent-child communication gaps(鸿沟).
In this short video, a mother 36_______ asks her son to have loofah soup in a soft voice, explaining it is good for his health and can reduce “inner heat”. The son never 37_______, but the mother sticks to doing it, which makes him look crazy. When the son finally loses his temper(发脾气), the mother looks at him with 38_______ and says, “How can you speak to me in this way You get angry so easily because you have too much ‘inner heat’. Have some loofah soup to cool it 39_______!” The video ends here, yet it has caused discussions among countless viewers.
A home should be a place 40_______ love, safety, and peace. However, nowadays, due to the communication gaps between many parents and their children, returning home can make some children feel 41_______. Just like the story in this video, the mother, under the excuse of “love”, 42_______ her child to do things he doesn't want to do. If this continues, children will lose the 43_______ to be open with their parents about their inner thoughts.
The loofah soup trend is more than a joke—it's a mirror 44_______ communication patterns in many families. It stresses that what people truly need is not symbolic care 45_______ real emotional support. Only when feelings are noticed can real harmony(和谐) be achieved.
( )36. A. repeatedly B. impatiently C. angrily
( )37. A. refuses B. requires C. nods
( )38. A. disappointment B. relief C. happiness
( )39. A. up B. down C. on
( )40. A. away from B. known as C. filled with
( )41. A. pleasant B. uncomfortable C. proud
( )42. A. drives B. trains C. warns
( )43. A. regret B. victory C. courage
( )44. A. mastering B. reflecting C. admiring
( )45. A. and B. or C. but
第三部分 阅读理解(共15小题;计30分)
八、阅读下列短文,根据短文内容选择最佳选项。(共15小题;每小题2分,计30分)
A
The Feelings Museum
www.feelingsmuseum.org
Central Street, London
+44 20 7323 8000
Timetable:
Saturday Closed
Sunday Closed
Monday 9 AM—4 PM
Tuesday 9 AM—4 PM
Wednesday 10 AM—5 PM
Thursday 10 AM—5 PM
Friday 10 AM—4 PM
Tips:
It's free to the public.
Taking photos is allowed.
Public toilets are provided.
No entry without an ID card.
Food and drinks are allowed.
Visitors' reviews
Points:4.5/5 ●●●●○ 73,521 reviews
5 star 74%
4 star 18%
3 star 5%
2 star 2%
1 star 1%
October 15, 2025
Great place! The paintings truly make me understand that art is truly a wonderful thing! I'll come here again!
—Full review by Mark
November 22, 2025
I came here with a sad heart. However, I feel that my emotions are fully released(释放) now.
—Full review by Kim
( )46. What can we know about the museum
A. Its address. B. Its founder(创立者). C. Its founding time.
( )47. When can people visit the museum
A. At 10:00 a.m. on Sunday. B. At 3:00 p.m. on Monday. C. At 5:00 p.m. on Tuesday.
( )48. What can people bring into this museum
① their ID cards ② their cameras ③ their lunch
A. ①② B. ①③ C. ①②③
( )49. What did most visitors think of the museum
A. Disappointing. B. Boring. C. Excellent.
( )50. Which is TRUE according to the poster
A. People don't need to pay to visit the museum. B. Mark and Kim visited the museum on the same day. C. Both Mark and Kim felt sad before visiting the museum.
B
Do you know that our five main senses—touch, taste, sight, smell, and hearing—are controlled by different parts of our brain That's why our brain is called our “control center”.
Our bodies work smoothly thanks to the brain. Try this: close your eyes and touch your nose. It's easy, right Also, we can keep our balance(平衡) without falling. If we start to lose balance, the brain quickly sends signals to our bodies, helping us regain stability(恢复稳定).
★ Tests show that people recognize (识别) pictures of tigers faster than pictures of flowers. Researchers have also found that people react more quickly to loud noises than to a friend's voice. Scientists aren't fully sure why, but some suggest it may date back to ancient times. Our ancestors often faced threats(威胁) from predators, so they had to react quickly to dangerous animals like tigers—or risk their lives.
There's more to learn about our brain. Have you ever imagined seeing colors when you hear music, or tasting candy when you see sunshine This is called sense mixing. Scientists believe it appears when different senses mix. Also, weather change can influence our senses—some people feel knee pain before a storm arrives, leading us to joke that they're “human weather apps”. Besides, the brain can adjust(调节) how we use our senses. For example, if a person can't see well, their hearing or touch may become better.
Have you ever wondered why some people are good at sports, or what the secret to improving memory is Now it's time to start your own journey of discovery!
( )51. What do the two examples in the second paragraph show
A. The brain helps our bodies work well. B. Human brains are different. C. People have different living habits.
( )52. Which of the following can we put in “ ★ ” in the passage
A. It's fun to study our ancestors' lives. B. Animals help people in many ways. C. The brain is also a life-saving hero.
( )53. Which animal in the following pictures is most likely to be a “predator”
( )54. What might happen if our senses mix according to the fourth paragraph
A. We lose balance when someone shouts. B. We taste sweetness when seeing a banana. C. We feel pain in our knees before the rain comes.
( )55. Where can we read the passage
A. In an art museum. B. On a travel website. C. In a science magazine.
C
① The film 731, which was released(上映) in September 2025 in China and more than three other countries, has deeply touched people across the world. More than a movie, it has become a powerful emotional experience in China. The film carefully portrays(刻画) the terrible crimes done by the Japanese Unit 731 during World War II. This portrayal has left viewers with a powerful mix of feelings, turning cinemas into places of shared grief(悲痛).
② People's main feeling after watching the film is that they are deeply sad. When the movie ended, many viewers were seen with tears in their eyes. Also, their faces showed grief and shock at the huge amount of pain shown on screen. This strong sadness is often mixed with anger and displeasure towards those who carried out such cruel(残忍的) acts. For many, especially young people, the film acts as a painful but necessary lesson, making textbook knowledge feel real and creating a strong emotional link to the past.
③ Besides, from these feelings of sadness and anger comes another important feeling: a stronger will to value peace. The strong emotional experience makes people value the peace they have today, realizing that it was won through the blood and lives of their ancestors.
④ By facing this dark part of history with such emotional honesty, 731 has made sure the memory of the victims(受害者) is honored not with silence, but with a public promise to protect human rights and peace.
( )56. How does the writer start the passage
A. By giving examples. B. By telling facts. C. By comparing different ideas.
( )57. How do people feel after they watch the film 731 according to Paragraph ②
a. shocked b. angry c. unreal d. sad
A. abd B. acd C. bcd
( )58. What's the main idea of Paragraph ③
A. History should never be forgotten. B. The sacrifices(牺牲) of our ancestors should be praised. C. Everyone should know the importance of peace and value it.
( )59. What is correct about the film 731 according to the passage
A. It was released in September 2025 in fewer than four countries. B. It carefully described the terrible crimes made by the Japanese Unit 731. C. It has made sure the memory of the victims is honored with silence.
( )60. What's the best title for the passage
A. The Success of 731 Overseas B. How Wars Cause Pain Across the World C. Emotional Power: How 731 Moves People to Value Peace
B卷 (共50分)
一、短文填空。从下面方框中选出10个单词,将其正确形式填入短文,使短文意思正确、通顺(每词限用一次)。(共10小题;每小题1分,计10分)
After winning the men's singles gold medal at the Paris 2024 Olympics, Fan Zhendong did not shout or cry right away. Instead, he felt a deep sense of peace and 1____. This moment was the result of years of hard work and emotional growth.
In Fan's early years compacting 2.____, he often faced difficulties because he didn't have enough experience. Some experts even directly said he had “poorer mental toughness(心理韧性)”, compared with his other 3____. However, faced with these words, Fan just responded(回应) with practical(实际的) 4____ —while others trained eight hours, he trained two more hours. “The sound of balls hitting rackets and the late-night light in the practice room saw all of his 5____.”
At the 2021 Tokyo Olympics, Fan played against Ma Long for seven games but was 6____ to miss the gold. Yet the world saw his progress. At the 2024 Paris Olympics, he finally freed himself from the 7____ of expectation, winning the men's singles title.
After Paris, Fan joined Germany's Saarbrücken Club. Though it was understood that he would need time 8____ his new identity(身份), he stayed cool, trusted himself, and quickly found his rhythm(节奏) again. His skills and emotional strength helped him achieve one of his 9____ —successfully winning many important games soon.
Today, Fan Zhendong is not only an Olympic winner but also an example of how 10____ emotions can help a person achieve great things. His journey encourages young athletes everywhere to believe in their feelings and never give up on their dreams.
二、补全短文。根据短文内容,从短文后的A—F选项中,选出5个适当的选项补全短文。(共5小题;每小题1分,计5分)
Procrastination(拖延症) is a common challenge faced by students of all ages. While it is often seen as a time management problem, its roots(根源) are deeply connected to our emotions. 1____
Many students procrastinate because of negative feelings. The fear of failure can make starting a task feel stressful. When faced with a large project like a term paper, anxiety about not doing well can cause avoidance. 2____ So, people always try to look for ways to relax, such as spending time on social media. These actions create a cycle where procrastination provides temporary(暂时的) relief but finally increases stress.
3____ Breaking large tasks into smaller steps turns anxiety into achievement. For example, instead of focusing on writing a paper, setting a goal to research thirty minutes makes the work feel manageable. 4____ More importantly, rewarding(奖励) ourselves after completing a task is important. Enjoying a song, a short walk, or a snack creates positive feelings connected with achievement, making it easier to start the next task.
5____ Learning to work with our emotions, rather than being controlled by them, is the key to bringing out the best in us.
A. Similarly, tasks that seem difficult can cause feelings of frustration(挫败).
B. People often procrastinate when a task can be completed quickly and easily.
C. The good news is that we can use this understanding of feelings to break the cycle.
D. Understanding how emotions drive procrastination is the first step toward overcoming it.
E. Completing these small steps brings positive feelings of progress, which encourages us to continue.
F. In short, overcoming procrastination is not only about better planning but also about wisely managing our feelings.
三、阅读表达(共10小题;计20分)
A. 完成图表。根据短文内容,完成图表中所缺信息。(共5小题;每小题2分,计10分)
The announcement(宣布) of who wins the Nobel Prize each October is always an exciting time for the world of science. This year, the story of Fred Ramsdell, who shared the 2025 Nobel Prize in Medicine with two other scientists, shows us that behind great scientific achievements are real human feelings that make these moments special.
When the Nobel Committee(委员会) tried to contact Ramsdell to tell him the wonderful news, they discovered he was hiking in the wilderness of Wyoming, completely “off the grid(断网)” with no phone service. For several days, the committee couldn't reach him while the world was celebrating his achievement.
The moment when Ramsdell finally learned about his prize was filled with excitement. His wife, Laura O'Neill, first saw the hundreds of congratulatory(表示祝贺的) messages on her phone during their drive back home. Ramsdell himself was described as “very happy” and had never imagined that he would get the prize, showing that no matter how professional he is, recognition for his hard work touches him deeply.
Actually, this isn't the first time the Nobel Committee has faced such situations. In 2020, the committee had difficulty reaching another scientist, Bob Wilson, who ignored(忽视) their call. Finally, they had to contact his wife. These experiences both show that even though research matters a lot to these top researchers, they still think it's important to have their personal lives.
These stories make the Nobel Prize more than just a scientific honor. They remind us that top scientists are common people with simple lives. Their real-life moments add warmth to great achievements, making these awards even more touching and meaningful.
Fred Ramsdell: A Common Person Behind Nobel Honor
An introduction to him:
* He was one of the three 1____ of the 2025 Nobel Prize in Medicine.
One of his experiences and a 2____ case:
* The Nobel Committee 3____ to contact him in time.
* In 2020, the Nobel Committee had difficulty reaching another scientist, Bob Wilson, because he didn't 4____. Finally, the committee had to contact Bob's wife.
The meaning of this experience for him:
* It shows that even though research matters a lot to him, he still 5____ his personal life.
B. 任务型阅读。根据短文内容,按要求回答问题。(共5小题;每小题2分,计10分)
In 2025, a sense of joy and excitement filled the Hunan Museum as it welcomed back Volumes(卷) II and III of the Zidanku Silk Manuscripts(手稿), titled Wuxing Ling and Gongshou Zhan, which had remained overseas since 1946. Their entry into the Hunan Museum in October 2025 marked the end of a long and difficult journey home for these national treasures.
The return of these 2,300-year-old manuscripts, the earliest classical Chinese books ever discovered, is far more than a cultural success. It is also an emotional milestone. For many years, their absence was a reminder of a painful historical period. Historians like Professor Li Ling from Peking University, who spent over 45 years studying the manuscripts, expressed a strong sense of happiness when they finally saw that these valuable texts returned home. Besides, the public was also very happy, saying that they felt a powerful reconnection with their ancestral heritage(祖先遗产) as the manuscripts were safely kept in the capital of Hunan, the city from which they were stolen.
This homecoming was thanks to years of collaborative(合作的) efforts between Chinese and American cultural organizations. At the handover ceremony in Washington, D.C., officials(官员) from both nations stressed that the collaboration showed they respected each other and valued the protection of the human heritage.
The successful return sets a powerful example, bringing hope for the return of other lost cultural treasures, including the still-missing Volume I of the Zidanku Silk Manuscript, titled Shishi Ling.
To all involved, the event symbolized not only the correction of a historical wrong but also the importance of international collaboration.
How long did Wuxing Ling and Gongshou Zhan remain overseas
____________________________________________________
What does the underlined word “it” refer to
____________________________________________________
In which city were Wuxing Ling and Gongshou Zhan stolen
____________________________________________________
What is the current status(现状) of Shishi Ling
____________________________________________________
Why do you think it's important to maintain(维持) the international collaboration
____________________________________________________
四、书面表达。(计15分)
许多学习与生活中的烦恼都会使人产生压力。为了更好地发现并解决同学们的心理压力问题,你们班将开展一次以“Less Pressure, Better Life”为主题的英语演讲比赛。请你根据以下图示,准备一份发言稿,谈谈你的一些缓解压力的好办法。
要求:1. 须包含图示中所有内容,可适当发挥;
2. 文中不得出现个人姓名、学校名称等真实信息;
3. 词数80—100左右(标题已给出,不计入总词数)。
Less Pressure, Better Life
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【参考答案】
A卷
1-5 ACABC 6-10 BAECD 11-15 BCACB
16-20 BCCAB
21. reason 22. praise 23. mistakes
24. avoid 25. similar situations
26-30 DCEAB 31-35 CDEAB 36-40 ACABC
41-45 BACBC 46-50 ABCCA 51-55 ACBBC
56-60 BACBC
B卷
一、1. relief 2. internationally 3. teammates
4. action(s)/ acts 5. efforts 6. disappointed
7. weight 8. to accept 9. goals
10. managing
二、1-5 DACEF
三、A 1. winners 2. similar 3. failed/ was unable
4. answer their call/ phone 5. values
B 6. For 79/ seventy-nine years.
7. The return of these 2,300-year-old manuscripts/
The return of Wuxing Ling and Gongshou Zhan.
8. Changsha.
9. It is still missing/ It still hasn’t been returned.
10. Because it builds trust and helps countries
live in peace. (答案不唯一,合理即可)
四、One possible version
评分标准:
(一)内容要点认定及分值(12分)
表明大家处于压力中的这一现状(1分)
阐述你的同学们正在经历的三种压力(每点1分;3点共3分)
阐述你的最大压力是什么(2分)和你缓解它的方法(每点2分;2点共4分)
结尾表达你的期望(2分)
(二)行文认定及分值(3分)
Less Pressure, Better Life
Hello, boys and girls! As we all know, many of us face different kinds of pressures. (1分) Some students find it difficult to lose weight (1分), some can’t get along well with classmates (1分), and others are worried
about exams (1分).My biggest pressure was that I had difficulty improving my grades, no matter how hard I studied.(2分) To deal with it, I tried two ways. First, I did more exercises, believing that practice makes perfect. (2分)
Second, I talked to my teachers, hoping to get guidance from them. After that, I learned useful study skills, and my grades have improved a lot. (2分)
Through this experience, I hope all of you can find useful ways to relieve your pressure and live a pleasant life. (2分)
【听力材料】
一、听句子,根据所听到的内容选择正确答语。每小题念两遍。
The loud music always makes me nervous.
Thank you for telling me so many ways of improving my study skills.
Teenagers are supposed to share their feelings with their parents.
I believe eating something sweet can make people feel happy.
Last night I argued with my sister, but now I regret what I said.
二、听句子,选择与所听句子内容相符的图片。每小题念两遍。
6. The noise outside kept the girl awake all night.
7. The little boy is afraid of speaking in public.
8. My sister said that the sad movie made her cry.
9. Some parents today are too hard on their children.
10. Maria enjoys playing the piano because it can help her
relax.
三、听对话,根据对话内容及问题选择正确答案。每段对话念两遍。
听第1段对话,回答第11、12题。
M: Mandy, are you free tonight I heard Blue Ocean has some new dishes. We can enjoy some peaceful moments there.
W: Oh, I find that place a bit too quiet—it almost makes me fall asleep. Why not go to Rocking House
M: Rocking House is too noisy for me. How about Fun Meal It’s close by, and it has some enjoyable live performances.
W: Sounds great! Let’s go there then!
听第2段对话,回答第13、14题。
W: Dale, there will be a concert in the square tonight.
Would you like to go with me after school
M: What kind of music will be played there
W: It’s rock. Are you into rock music
M: Not really. I’m more into country or classical music.
W: I see. Well, how about going to the movies instead
There’s a historical film about World War II playing at the cinema.
M: That sounds great! I really like historical movies.
听第3段对话,回答第15至17题。
M: Hi, Vera. How was your holiday
W: It was great. I went to Chiang Mai with my family.
M: Chiang Mai That’s exciting! What did you do there
W: Oh, so many things! We visited a lot of museums and went shopping in the biggest shopping mall. Besides,we also tried many local foods.
M: How was the food there
W: Both my mom and I thought the food there was very delicious. But my dad couldn’t get used to it at all.
M: I see.
W: How about you, Tom Did you go anywhere during the holiday You once said you really wanted to go to New York.
M: Oh, the plane tickets were too expensive, so I just went to Chongqing to visit my grandparents.
听第4段对话,回答第18至20题。
W: Mr. Green, do you have a moment
M: Of course, Lily. I have about 20 minutes before my next class. What’s on your mind
W: I argued with my parents yesterday. They won’t let me join the art club. You know how much I love painting,and I want to be a painter in the future.
M: I’m sorry to hear that, Lily. Did you explain to them that being a painter is your dream
W: Yes, I did! But they still said that I should become a teacher or a doctor.
M: I see. Well, I think you should try to talk to them again when they are peaceful, and really explain your feelings.
W: But they’re always so busy. I can never find a good time to talk to them.
M: In that case, why not try writing them a letter Putting your thoughts in writing can be very helpful.
W: That’s a good idea. I’ll give it a try. I’ll text you on WeChat after I talk to them, Mr. Green.
M: Okay, good luck.
四、听短文,根据短文内容完成所缺信息。短文念三遍。
Do you know about the Emotional Quotient, or EQ It refers to your ability to understand both your own emotions and those of the people around you. Here are some ways to have high EQ. First, understand your feelings. You need to look more closely at your feelings and try to understand why they appear. Doing so can help you understand the role
emotions play in your own and others’ behavior. Second, learn to manage your emotions effectively. You know that emotions and feelings appear in a short time. So, you should take time to think carefully before speaking or taking action, especially when you realize your emotions are out of control. In this way, bad results can never happen. Besides, always praise others. You should always look for the good things in others. Once you find them, tell others what you admire and why. Doing so can help
build trust and bring people closer together. Finally, learn from your mistakes. Actually, no one is perfect in managing their emotions. But by studying your actions, understanding their causes, and developing better
habits, you can know what to do when similar situations happen again.