Unit 3 Robots Task (2)课件（共有PPT25张）
文档属性
| 名称 | Unit 3 Robots Task (2)课件（共有PPT25张） |  | |
| 格式 | ppt | ||
| 文件大小 | 181.0KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 牛津译林版 | ||
| 科目 | 英语 | ||
| 更新时间 | 2022-04-22 15:55:26 | ||
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文档简介
(共26张PPT)
Task
Make a phone call talking about what
kind of service you need.
A: Hello! Can I help you
B: Hello! I’d like to speak to the
_______________________
A: Please hold and I’ll put you through.
满意的，满足的 adj.
对……感到满意
首先
质量 n.
达到标准
完全地 adv.
后悔，遗憾 vt. vi.
产品，成果 n.
satisfied
be satisfied with
first of all
quality
up to standard
completely
regret
product
What do you expect your robot to do
Questionnaire:
Your ideal robot
Daniel has filled in a questionnaire at a
robot shop. Do you agree with his answers
1. How long do you expect your robot’s batteries to
last
□ 2 days □ 1week □ 2 months
2. How long do you think your robot should work
□ 8 hours a day □ 12hours a day □ 24hours a day
3. What do you want your robot to help you with
□ homework □ cooking □ cleaning
4. How often do you think your robot should be
checked
□ never □ every 3 months □ every 6 months
√
√
√
√
Is Daniel satisfied with and batteries of his robot Why
What does Daniel want to do in the end
Daniel’s robot has stopped working. He
decided to write a complaint to the shop.
Help him complete his letter. Then answer
the questions.
Dear Sir/Madam.
Robot model number HUGO123BB
Two weeks ago, I bought a robot from your shop.
However, I am not satisfied with it at all.
First of all, I am unhappy with its batteries. They
last for one week at most. So I have to change
them often. I think they should last for at least
(1) __________.
I think a robot should work (2) ______________,
and I want my robot (3)
__________________________.
2 months
24 hours a day
help me with my homework
However, this robot is very lazy. I need to give
it instructions all the time. Otherwise, I need to
do everything myself. The quality of this robot
is not up to standard either. A good robot
should only need checking (4) ______________.
My robot has already stopped working
completely. I do not know what is wrong with
it.
I regret having a robot like this. I would like to
get my money back.
Your faithfully
Daniel Chen
every 6 months
Dear Mr Chen,
We are sorry to hear that you are not satisfied
with your robot. We understand why you are so
angry. We would like to send you a new robot.
You will only need to put the batteries in it to
make it work.
Of course, you can have your money back if you
would not accept our new product. However, we
hope that you will give it a try.
The robot shop sent a reply to Daniel. Read the reply.
We are sure that you will like it. You are
welcome to let us know whenever you are not
satisfied with it.
Please tell us your decision. If the new robot is
your choice, please let us know when we can send
it to you.
We look forward to hearing from you soon.
Yours sincerely,
Lin fang
Manager
1. How long do you expect your robot’s
batteries to last
你期望你的机器人的电池能用多久？
句中的expect是动词，意思是“期望，期
待”。
e.g. Parents expect their children to be
successful.
父母们期望他们的孩子成功。
We are expecting him to arrive.
我们一直在等他。
2. The quality of this robot is not up to
standard either.
这个机器人的质量也不合格。
up to standard的意思是“合格”
e.g. The product is up to standard.
此产品合格。
3. I regret having bought a robot like this.
我后悔买了这样的一个机器人。
句中的regret意思是“后悔”，regret having done something的意思是“后悔做了某事”。
e.g. She regrets not having bought that book.
她后悔没有买那本书。
对….满意
更加注意到
结果
至少
一直发出指令
…怎么了
一点也不
be satisfied with
pay more attention to
as a result
at least
give instructions all the time
What’s wrong with…
not at all
退款
持续
需要被
get money back
last for
need doing=need to be done
用上面的短语完成下列句子。
1. He doesn’t study hard. __________, he
failed in the exam.
2. The rain _______ half an hour.
3. Please ___________________ your
handwriting, I can’t see it clearly.
4. _________________ my washing
machine I need to
__________________________.
As a result
lasts for
pay more attention to
What’s wrong with
give instructions all the time
5. My watch doesn’t work. It
_____________________ (repair).
6. If you can’t mend the computer well, I’ll
__________________.
7. My parents _________________ my study.
get money back
are satisfied with
needs repairing
抱怨（Complaints ）的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。
它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨信函时，不妨开门见山表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞。
以下是一封顾客对旅游公司
服务的一封抱怨信:
Dear Mr manager, I’m writing to complain about the service you had provided for me this February. My friends and I participated in your travel agency. However, we hadn’t received the perfect service you had promised. I want to tell you something about it.
First of all, I felt really angry about
the guide. She was so rude and unprofessional that she told us little about the tourist attractions. Besides, she just listened to the MP3 herself and was arbitrary about the tourists’ requirements. Secondly, the hotel was so bad that I could hardly eat the food and it was so noisy that I couldn’t sleep well those days which had a great impact on my travel. On top of these, you had asked us to pay for something we didn’t need and I think it was illegal.
Therefore, I hope you can compensate for my loss. You can call me to talk about the details. I would be grateful if this matter can have your immediate attention.
Suppose you are not satisfied with the
robot you bought at a robot exhibition.
You also want to write a complaint letter.
You may use the questionnaire on page 48
and Daniel’s complaint letter to help you.
Your friend bought an MP4
five days ago, but it doesn’t
work now, and he doesn’t
know what to do. Please
write a short passage to tell
him your advice.
Task
Make a phone call talking about what
kind of service you need.
A: Hello! Can I help you
B: Hello! I’d like to speak to the
_______________________
A: Please hold and I’ll put you through.
满意的，满足的 adj.
对……感到满意
首先
质量 n.
达到标准
完全地 adv.
后悔，遗憾 vt. vi.
产品，成果 n.
satisfied
be satisfied with
first of all
quality
up to standard
completely
regret
product
What do you expect your robot to do
Questionnaire:
Your ideal robot
Daniel has filled in a questionnaire at a
robot shop. Do you agree with his answers
1. How long do you expect your robot’s batteries to
last
□ 2 days □ 1week □ 2 months
2. How long do you think your robot should work
□ 8 hours a day □ 12hours a day □ 24hours a day
3. What do you want your robot to help you with
□ homework □ cooking □ cleaning
4. How often do you think your robot should be
checked
□ never □ every 3 months □ every 6 months
√
√
√
√
Is Daniel satisfied with and batteries of his robot Why
What does Daniel want to do in the end
Daniel’s robot has stopped working. He
decided to write a complaint to the shop.
Help him complete his letter. Then answer
the questions.
Dear Sir/Madam.
Robot model number HUGO123BB
Two weeks ago, I bought a robot from your shop.
However, I am not satisfied with it at all.
First of all, I am unhappy with its batteries. They
last for one week at most. So I have to change
them often. I think they should last for at least
(1) __________.
I think a robot should work (2) ______________,
and I want my robot (3)
__________________________.
2 months
24 hours a day
help me with my homework
However, this robot is very lazy. I need to give
it instructions all the time. Otherwise, I need to
do everything myself. The quality of this robot
is not up to standard either. A good robot
should only need checking (4) ______________.
My robot has already stopped working
completely. I do not know what is wrong with
it.
I regret having a robot like this. I would like to
get my money back.
Your faithfully
Daniel Chen
every 6 months
Dear Mr Chen,
We are sorry to hear that you are not satisfied
with your robot. We understand why you are so
angry. We would like to send you a new robot.
You will only need to put the batteries in it to
make it work.
Of course, you can have your money back if you
would not accept our new product. However, we
hope that you will give it a try.
The robot shop sent a reply to Daniel. Read the reply.
We are sure that you will like it. You are
welcome to let us know whenever you are not
satisfied with it.
Please tell us your decision. If the new robot is
your choice, please let us know when we can send
it to you.
We look forward to hearing from you soon.
Yours sincerely,
Lin fang
Manager
1. How long do you expect your robot’s
batteries to last
你期望你的机器人的电池能用多久？
句中的expect是动词，意思是“期望，期
待”。
e.g. Parents expect their children to be
successful.
父母们期望他们的孩子成功。
We are expecting him to arrive.
我们一直在等他。
2. The quality of this robot is not up to
standard either.
这个机器人的质量也不合格。
up to standard的意思是“合格”
e.g. The product is up to standard.
此产品合格。
3. I regret having bought a robot like this.
我后悔买了这样的一个机器人。
句中的regret意思是“后悔”，regret having done something的意思是“后悔做了某事”。
e.g. She regrets not having bought that book.
她后悔没有买那本书。
对….满意
更加注意到
结果
至少
一直发出指令
…怎么了
一点也不
be satisfied with
pay more attention to
as a result
at least
give instructions all the time
What’s wrong with…
not at all
退款
持续
需要被
get money back
last for
need doing=need to be done
用上面的短语完成下列句子。
1. He doesn’t study hard. __________, he
failed in the exam.
2. The rain _______ half an hour.
3. Please ___________________ your
handwriting, I can’t see it clearly.
4. _________________ my washing
machine I need to
__________________________.
As a result
lasts for
pay more attention to
What’s wrong with
give instructions all the time
5. My watch doesn’t work. It
_____________________ (repair).
6. If you can’t mend the computer well, I’ll
__________________.
7. My parents _________________ my study.
get money back
are satisfied with
needs repairing
抱怨（Complaints ）的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决。
它通常是买方由于对收到的货物不满而书写，如：货物未按时到达；货物虽抵达，但与订单所载不同；货物有损毁现象；货物数量短缺或多余；货物质量与样品不符；服务不合理以及收费过高等，这些均是抱怨、索赔的正当理由。
书写抱怨信函时，不妨开门见山表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞。
以下是一封顾客对旅游公司
服务的一封抱怨信:
Dear Mr manager, I’m writing to complain about the service you had provided for me this February. My friends and I participated in your travel agency. However, we hadn’t received the perfect service you had promised. I want to tell you something about it.
First of all, I felt really angry about
the guide. She was so rude and unprofessional that she told us little about the tourist attractions. Besides, she just listened to the MP3 herself and was arbitrary about the tourists’ requirements. Secondly, the hotel was so bad that I could hardly eat the food and it was so noisy that I couldn’t sleep well those days which had a great impact on my travel. On top of these, you had asked us to pay for something we didn’t need and I think it was illegal.
Therefore, I hope you can compensate for my loss. You can call me to talk about the details. I would be grateful if this matter can have your immediate attention.
Suppose you are not satisfied with the
robot you bought at a robot exhibition.
You also want to write a complaint letter.
You may use the questionnaire on page 48
and Daniel’s complaint letter to help you.
Your friend bought an MP4
five days ago, but it doesn’t
work now, and he doesn’t
know what to do. Please
write a short passage to tell
him your advice.