(共24张PPT)
UNIT 11 CONFLICT AND COMPROMISE
LESSON 2 DEALING WITH CONFLICT
目录页
contents
Activate and share
I
Listen for understanding
II
III
Focus on function
Speak
Ⅳ
Ⅰ
Activate and share
Activate and Share
Look at the different ways of dealing with conflict. Discuss with your partner which ways you would use to resolve conflict (√), and which you wouldn’t use (×).
to respond to anger with more anger
to do nothing or try to escape
to repeat what you said in a different way
to explain clearly what you want
to negotiate with the other person
to solve the problem yourself
to ask for help from somebody outside the situation
to put forward solutions
Ⅱ
Listen for understanding
Listen for understanding
What are the three common ways What does each way mean Why isn’t it helpful
________________
________________
________________
This means you _________ more negatively and ________ to a situation of ___________.
The person says nothing and tries to _________the situation.
The situation can _______ or even lead to ______.
You ________ somebody outside the situation, and they _______________.
However, people outside the situation_______________.
They are usually not in ______ to make the right judgment.
This does not ______________. The person who withdraws feels __________. Holding your feelings inside can be _______________.
Listen for understanding
What are the three common ways
To respond to anger with more anger
Doing nothing
To ask for help from somebody outside the situation
Listen for understanding
What does each way mean
This means you _________ more negatively and ________ to a situation of ___________.
The person says nothing and tries to ______________ the situation.
You ________ somebody outside the situation, and they ________________________.
react
violently
conflict
escape or ignore
call on
decide what should happen
Listen for understanding
Why isn’t it helpful
The situation can ________ or even lead to ________.
However, people outside the situation ___________________
__________. They are usually not in __________ to make the right judgment.
This does not _________________. The person who withdraws feels ____________________________________ Holding your feelings inside can be _______________.
solve any problems
get worse
violence
more and more angry with the other person
very unhealthy
may not know the
the position
whole story
1. What are the two most common conflicts the interviewer mentions
Listen for understanding
Listen again. Answer the questions.
Neighbours complain of extremely loud music until very late at night and parents become really angry with their children for spending too much time online.
2.What is the worst way of dealing with conflict according to Dr. Maguire
3. What is the best way recommended
Listen for understanding
Listen again. Answer the questions.
Respond to anger with more anger.
Try to negotiate with the other person.
Listen for understanding
Read each situation and how the conflicts are resolved. Analyse their possible consequences. Give comments or recommendations on how to deal with each situation.
Listen for understanding
a. Amy did not do well in her maths exam, and her mother was very angry with her as a result. Amy argued that one exam would not mean total failure, but her mother did not agree. Amy’s way to deal with the problem was refusing to talk to her mother for three days.
Not talking to her mother for three days would make both Amy and her mother feel very upset. It would be better if Amy and her mother went to the maths teacher and discuss Amy’s problems and find a solution.
Listen for understanding
b. Bob accidentally stamped on a man’s foot on the bus. The man was very angry and swore at Bob. Bob was angry, too. He yelled and swore back at the man.
This situation could have led on to a more serious argument and eventually get police involved in. The man could have complained and Bob could have said sorry right away.
Listen for understanding
c. Daisy thought Cathy had reported her to the teacher, even though Cathy had not. Daisy was so angry that she wouldn’t allow Cathy to tell her side of the story. Therefore, Cathy asked her friend Fiona to talk to Daisy on her behalf.
Daisy’s stubborn behaviour could have ended her friendship with Cathy. Daisy should have been more open to Cathy’s side of the story.
Ⅲ
Focus on function
Focus on Function
First, __________________________________________
________________.
Next, ___________________________________________.
Then, ___________________________________________.
You should ______________________________________
_____.
Also, ___________________________________________.
Listen to Dr. Maguire talking about what we should do to deal with plete his suggestions.
you should not act as if you’re 100% right and they
are 100% wrong
you should try to explain clearly what you want
you put forward solutions
speak clearly and firmly, but you should never
be careful of your body language
shout
Focus on Function
Talk Builder
Giving Suggestions
1. You ________ not act as if you’re 100% right and they are 100% wrong.
2. You ________ try to explain clearly what you want.
3. You ___________ respond in the same way.
4. ____________ is to repeat what you said in a different way.
5. You ______ speak clearly and firmly, but you ___________ shout.
6. _______ relax, and _______________ never to stand too close to the other person.
it’s always better
should not
should
the best thing
should never
try to
should
should
shouldn’t
The best thing
should
should never
Try to
it’s always better
Ⅳ
Speak
Speak
Think about a conflict you have experienced. Share your experience in pairs and give each other suggestions.
VI
Homework
Homework
Write a passage entitled “ DEALING WITH CONFLICT” with no more than 150 words.
thank you