人教版（新课程标准）选修七Unit 4 Sharing 投诉信课件（14张PPT）
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| 名称 | 人教版（新课程标准）选修七Unit 4 Sharing 投诉信课件（14张PPT） |  | |
| 格式 | pptx | ||
| 文件大小 | 120.2KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 人教版（新课程标准） | ||
| 科目 | 英语 | ||
| 更新时间 | 2022-11-21 21:22:16 | ||
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文档简介
(共14张PPT)
How to Write a Letter of Complaint
投诉信是写信人对产品或服务表示不满的信件。常用于消费者的利益受损、正常生活和工作收到干扰等令人烦恼的事情。
假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793) 回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。
信件要点包括：
1.陈述写信原因；
2.投诉内容：
1).航班延误了7小时
2).登机后的不愉快经历
3).托运的行李箱被损坏
3.提出你的要求。
Task One
I am writing to complain about the terrible flight BA793 which I took to return to China on February 28th 2018.
First of all, the flight was late for seven hours. What's more, when I was in the plane, I found it very dirty and noisy. Finally, my check-in luggage was broken when I got it back.
It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. And I hope you should improve your service and assure this will not happen again. Looking forward to your reply.
Letter A
reason for writing
your expectation and closing remarks
complaints
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
The reasons for my dissatisfaction are all as follows. First of all, the flight was delayed 7 hours, which made it impossible for me to attend an important meeting in my homeland. What's more, when I boarded the plane, it 's time for lunch. However, your company didn't provide us with the meal, which was totally different from what you have promised. Then, I was angry and disappointed to find that my check-in luggage was broken and the suitcase could not move as smoothly as before. What was worse, your company even didn't give me an explanation.
I believe that you are not generally careless like this but I would like your assurance that something like this will never happen again. Besides, I prefer 50% of refund and a letter of apology. I will be grateful if you can take my complaints and requirements into consideration.
Letter B
reason for writing
your expectation
complaints and justifications
More persuasive
Complaints Justifications
The bus was delayed for one hour. A) You claim it is safe for children over 18 months.
2. I asked the waiter to change another dish, but he didn’t change it. B) It made it impossible for me to attend a lecture in my school on time.
3. I found my check-in luggage was broken. C)For example, the suitcase which was newly bought out of shape, and its handle was broken.
4. My 2-year-old daughter cut herself on the toy. D)Much to my anger, he said to me in a rude manner that he was too busy to change it for me.
Match the complaints with the justifications. Add appropriate linking words if needed.
Task Two
1.The bus was delayed for one hour, which made it impossible for me to attend a lecture in my school on time.
2.I asked the waiter to change another dish, but he didn’t change it. Much to my anger, he said to me in a rude manner that he was too busy to change it for me.
3. I found my check-in luggage was broken. For example, the suitcase which was newly bought out of shape, and its handle was broken.
4. My 2-year-old daughter cut herself on the toy in spite of the fact that you claim it is safe for children over 18 months.
Result
Feeling
Example
False advertisement
Task One
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
The reasons for my dissatisfaction are all as follows. First of all, the flight was delayed 7 hours, which made it impossible for me to attend an important meeting in my homeland. What's more, when I boarded the plane, it 's time for lunch. However, your company didn't provide us with the meal, which was totally different from what you have promised. Then, I was angry and disappointed to find that my check-in luggage was broken and the suitcase could not move as smoothly as before. What was worse, your company even didn't give me an explanation.
I believe that you are not generally careless like this but I would like your assurance that something like this will never happen again. Besides, I prefer 50% of refund and a letter of apology. I will be grateful if you can take my complaints and requirements into consideration.
Sentence and phrase bank
I'm one of your customers. I'm writing to make a complaint about your goods.
To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. Besides, to my disappointment, the computer I received isn't the one I ordered. If you refer to my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books
I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
Sentence and phrase bank
be disappointed with...; be far from satisfying; take... seriously; make up for; draw the attention of...; give due attention to...
Phrase Bank
1.I'm ...a customer who bought ... from your website several days ago. I'm writing to make a complaint about your ...
2. I'm most unwilling to complain, but the service attitude of your assistants is really annoying.
3. I am writing to express my dissatisfaction with/ at your unfriendly attitude to customers.
For the beginning
1. One annoying/ unsatisfying aspect of your service is your unfriendly attitude to customers.
2. I felt somthing ought to be done with it.
3. Can you arrange a new one for me as soon as possible
4. I do hope that someone will take effective measures to deal with this matter.
5. I would like to draw your attention to the quality of your products.
6. I sincerely hope you can better your service and that mistake won't arise again in the future./ in case the same matter arised in the future.
For the body
1. I hope you will give due attention to the matter.
2. I would appreciate it if you could give due attention to this matter.
3. It would be highly appreciated if you could do something about it.
4. I am really annoyed about it. I trust/ have great faith that you will take my complaints seriously.
For the ending
假如你是李华，你看到“International Friendship Club”所做的广告后加入该俱乐部，但他们并没有履行相关承诺。请用英语写信给主办方，要求解释以下承诺：
1. 退还交友需要的照片；
2. 两周内提供六个不同国家的笔友信息；
3. 活动不收取任何费用。
Exercise
I am writing to complain about the service I have received from your International Friendship Club.
Having joined your club a month ago, I haven't been offered the things promised in your advertisement. You said that you would return photographs immediately, but I am still waiting for them after one month. In addition, you said that you would send me the details of penfriends from 6 different countries within 2 weeks. Now four weeks have passed and I have only received 2 names and letters. Finally, to make matters worse, though you said this was a free service to students, I received a bill of $20 last week, which I do not think I should pay.
I am very disappointed with your service and would like you to explain the problems immediately.
Looking forward to hearing from you.
Sample
How to Write a Letter of Complaint
投诉信是写信人对产品或服务表示不满的信件。常用于消费者的利益受损、正常生活和工作收到干扰等令人烦恼的事情。
假设你是李华，于2015年3月3日搭乘国外某航空公司航班 (flight number BA793) 回国，旅途的糟糕经历令你很不愉快，现请用英文给该航空公司写一封投诉信。
信件要点包括：
1.陈述写信原因；
2.投诉内容：
1).航班延误了7小时
2).登机后的不愉快经历
3).托运的行李箱被损坏
3.提出你的要求。
Task One
I am writing to complain about the terrible flight BA793 which I took to return to China on February 28th 2018.
First of all, the flight was late for seven hours. What's more, when I was in the plane, I found it very dirty and noisy. Finally, my check-in luggage was broken when I got it back.
It is highly appreciated if you could give me a reasonable explanation and a refund of the ticket. And I hope you should improve your service and assure this will not happen again. Looking forward to your reply.
Letter A
reason for writing
your expectation and closing remarks
complaints
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
The reasons for my dissatisfaction are all as follows. First of all, the flight was delayed 7 hours, which made it impossible for me to attend an important meeting in my homeland. What's more, when I boarded the plane, it 's time for lunch. However, your company didn't provide us with the meal, which was totally different from what you have promised. Then, I was angry and disappointed to find that my check-in luggage was broken and the suitcase could not move as smoothly as before. What was worse, your company even didn't give me an explanation.
I believe that you are not generally careless like this but I would like your assurance that something like this will never happen again. Besides, I prefer 50% of refund and a letter of apology. I will be grateful if you can take my complaints and requirements into consideration.
Letter B
reason for writing
your expectation
complaints and justifications
More persuasive
Complaints Justifications
The bus was delayed for one hour. A) You claim it is safe for children over 18 months.
2. I asked the waiter to change another dish, but he didn’t change it. B) It made it impossible for me to attend a lecture in my school on time.
3. I found my check-in luggage was broken. C)For example, the suitcase which was newly bought out of shape, and its handle was broken.
4. My 2-year-old daughter cut herself on the toy. D)Much to my anger, he said to me in a rude manner that he was too busy to change it for me.
Match the complaints with the justifications. Add appropriate linking words if needed.
Task Two
1.The bus was delayed for one hour, which made it impossible for me to attend a lecture in my school on time.
2.I asked the waiter to change another dish, but he didn’t change it. Much to my anger, he said to me in a rude manner that he was too busy to change it for me.
3. I found my check-in luggage was broken. For example, the suitcase which was newly bought out of shape, and its handle was broken.
4. My 2-year-old daughter cut herself on the toy in spite of the fact that you claim it is safe for children over 18 months.
Result
Feeling
Example
False advertisement
Task One
I feel bad to complain but I am afraid that I have to do so for the terrible flight experience on BA793 on February 28th 2018.
The reasons for my dissatisfaction are all as follows. First of all, the flight was delayed 7 hours, which made it impossible for me to attend an important meeting in my homeland. What's more, when I boarded the plane, it 's time for lunch. However, your company didn't provide us with the meal, which was totally different from what you have promised. Then, I was angry and disappointed to find that my check-in luggage was broken and the suitcase could not move as smoothly as before. What was worse, your company even didn't give me an explanation.
I believe that you are not generally careless like this but I would like your assurance that something like this will never happen again. Besides, I prefer 50% of refund and a letter of apology. I will be grateful if you can take my complaints and requirements into consideration.
Sentence and phrase bank
I'm one of your customers. I'm writing to make a complaint about your goods.
To begin with, I ordered a notebook computer and a set of English novels on your website two weeks ago, but I didn't receive them until yesterday. Besides, to my disappointment, the computer I received isn't the one I ordered. If you refer to my original order, you will find that I requested a Model 506 computer. However, Model 480 reached me instead, causing me much inconvenience. To make matters worse, the books are far from satisfying, as I found some pages missing. Therefore, I hope you can solve the matter for me. I wonder if you can take back those you sent out and replace them with a Model 506 computer and a new set of books
I would appreciate it if you could give due attention to this matter. Looking forward to your reply.
Sentence and phrase bank
be disappointed with...; be far from satisfying; take... seriously; make up for; draw the attention of...; give due attention to...
Phrase Bank
1.I'm ...a customer who bought ... from your website several days ago. I'm writing to make a complaint about your ...
2. I'm most unwilling to complain, but the service attitude of your assistants is really annoying.
3. I am writing to express my dissatisfaction with/ at your unfriendly attitude to customers.
For the beginning
1. One annoying/ unsatisfying aspect of your service is your unfriendly attitude to customers.
2. I felt somthing ought to be done with it.
3. Can you arrange a new one for me as soon as possible
4. I do hope that someone will take effective measures to deal with this matter.
5. I would like to draw your attention to the quality of your products.
6. I sincerely hope you can better your service and that mistake won't arise again in the future./ in case the same matter arised in the future.
For the body
1. I hope you will give due attention to the matter.
2. I would appreciate it if you could give due attention to this matter.
3. It would be highly appreciated if you could do something about it.
4. I am really annoyed about it. I trust/ have great faith that you will take my complaints seriously.
For the ending
假如你是李华，你看到“International Friendship Club”所做的广告后加入该俱乐部，但他们并没有履行相关承诺。请用英语写信给主办方，要求解释以下承诺：
1. 退还交友需要的照片；
2. 两周内提供六个不同国家的笔友信息；
3. 活动不收取任何费用。
Exercise
I am writing to complain about the service I have received from your International Friendship Club.
Having joined your club a month ago, I haven't been offered the things promised in your advertisement. You said that you would return photographs immediately, but I am still waiting for them after one month. In addition, you said that you would send me the details of penfriends from 6 different countries within 2 weeks. Now four weeks have passed and I have only received 2 names and letters. Finally, to make matters worse, though you said this was a free service to students, I received a bill of $20 last week, which I do not think I should pay.
I am very disappointed with your service and would like you to explain the problems immediately.
Looking forward to hearing from you.
Sample