北师大版（2019）高中英语选择性必修第四册Unit 11 Conflict And Compromise Topic Talk 公开课课件（12张）

(共12张PPT)
UNIT 11 CONFLICT AND COMPROMISE
TOPIC TALK
Pair Work
Do you sometimes come into conflict with your friends or family members How do you resolve conflicts Use the phrases to help you.
to keep silent
to talk to my friends
to make a phone call to
apologise
to say sorry
to respond with more anger
to ask someone else for advice
to negotiate with him / her
to explain my idea again
Listen and fill in the blanks
Finding the Cause
how may I help you
how can I help you
what the problem is
what I can do to help
what is wrong
Agent: Good afternoon, _________
...
Agent: Would you please tell me _________
Text Builder
_____________
_________
Listen and fill in the blanks
Compromising
I can understand
I do understand why you are upset
I know how you feel
I know how annoying it is
a response is provided
the issue is resolved
a solution is given
see what I can do
check the problem
ask someone for help
be fine by this time tomorrow
be okay in an hour
Agent: Yes, sir, ________.
...
Agent: Please give me your account number, sir, and I’ll inquire and make sure ______ as soon as possible.
...
_______________________
_____________
Listen and fill in the blanks
Agent: Right. Would you please wait a few minutes I will _______ and ______.
...
Agent: Sorry for keeping you waiting …
I have reset your account. It’ll _______.
Compromising
I can understand
I do understand why you are upset
I know how you feel
I know how annoying it is
a response is provided
the issue is resolved
a solution is given
see what I can do
check the problem
ask someone for help
be fine by this time tomorrow
be okay in an hour
____________
____________
____________
Listen and fill in the blanks
Apologising
our part in it
the inconvenience
wasting your time
Agent: I quite understand how you feel, sir. I apologise for ________.
________
Use the Text Builder to talk about the way you learn.
Finding the cause
Compromising
Apologising
Read and talk
1. What is Tim’s problem
2. What does Mr Smith think of Tim’s problem Is it a
common one
3. What behaviour does Mr Smith consider as “a sign of
maturity”
4. Why does Mr Smith recommend studying in a library
5. What does Mr Smith suggest Tim do when his parents
aren’t at home
Listen to the dialogue and answer the questions
1. What is Tim’s problem
2. What does Mr Smith think of Tim’s problem Is it a
common one
Listen to the dialogue and answer the questions
He really struggles with himself about playing mobile games.
He thinks that it is completely normal among teenagers, even among adults, and it’s perfectly understandable.
3. What behaviour does Mr Smith consider as “a sign of
maturity”
4. Why does Mr Smith recommend studying in a library
Listen to the dialogue and answer the questions
To have the courage to acknowledge is already a sign of maturity.
Because the library usually has good studying atmosphere, which will help him concentrate on his work.
5. What does Mr Smith suggest Tim do when his parents
aren’t at home
Listen to the dialogue and answer the questions
Adopt self-control and goal setting. Set a clear goal for every studying period. Control the time spent on the phone.
Homework
Use the language you have learnt to write a short paragraph about useful ways to resolve conflicts between friends. Then share it in groups.