(共15张PPT)
UNIT 11 CONFLICT AND COMPROMISE
LESSON 2 DEALING WITH CONFLICT
To listen and talk about conflicts and ways of dealing with them
To listen for understanding and detail
To practise giving suggestions
To talk about a personal conflict
1. Brainstorm ways you use to resolve conflict in daily
life.
2. Look at the different ways of dealing with conflict and discuss which ways you would use to resolve conflict, and which you wouldn’t use.
Activate and share
Listen to a radio programme about dealing with conflict. What are the three common ways to deal with conflict Complete the first column of the table.
respond anger with more anger
Do nothing
ask for help from somebody outside the situation
Listen for understanding
Listen again. Complete the rest of the information.
respond anger with more anger
react
violently
conflict
Do nothing
ask for help from somebody outside the situation
escape and ignore
call on
decide what should happen
get worse
violence
solve any problem
more and more angry with the
other person
very unhealthy
may not know the whole story
the position
Talk about what you have learnt about the three common ways to deal with conflict.
Listen again and answer the questions.
1) What are the two conflicts the interviewer mentioned
2) What’s the worst way of dealing with conflict according to
Dr. Maguire
3) What is the best way the interviewer recommended
Listen for further understanding
Neighbours complain of extremely loud music until very late at night and parents become really angry with their children for spending too much time online.
Try to negotiate with the other person.
Respond to anger with more anger.
Read the following conflicts. Analyse the possible consequences and then give comments or recommendations on how to deal with each situation.
Listen to Dr. Maguire talking about what we should do to deal with conflict.
Focus on function: Giving suggestions
First, ___________________________________________________________________.
Next, ____________________________________________________.
Then, ____________________________________________________.
you should not act as if you’re 100% right and they are 100% wrong
you should try to explain clearly what you want
you put forward solution
You should ____________________________________________________.Also,
____________________________________________________.
speak clearly and firmly, but you should never shout
be careful of your body language
2. Listen and imitate Dr. Maguire’s suggestions.
Complete the Talk Builder.
What phrases did he use when giving suggestions
should
should
should not
The best thing
should
should never
Try to
it’s always better
Think about a conflict you once had. Share your experience in pairs and give each other suggestions.
Write about your conflict you have experienced and how you dealt with it then.