常考题型07 书信之投诉信和道歉信--2023-2024学年中考英语书面表达素材考点纲目

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常考题型07 书信之投诉信和道歉信
2023-2024学年中考英语书面表达素材考点纲目
投诉信
写作方法：
首段：注意客观礼貌。a. 自我介绍；b. 引出投诉内容；c. 表明目的要求。
主体：展开陈述投诉原因、具体理由或后果，注意内容充实，符合交际习惯。
a. 详细说明情况，中肯地提出问题；b. 提出改进建议，表明希望如何解决；c. 拓展题目内容尤其要强调问题不解决所带来的后果。
尾段：表达希望问题得到解决的意愿，注意态度客观、有礼貌。
a. 表达强烈愿望，希望上述问题得到迅速恰当的解决；b. 有时可就问题的解决限 定时间；c. 对有关人员的努力表示感谢；d. 希望尽快得到令人满意的答复。
【模板范文】
（2023·浙江温州·九年级期末）In 60-100 words. write a letter of complaint according to the given situation and prompts. (根据所给情景和提示，写一篇60-100词投诉信) write a letter of complaint to the manager of an online shopping site about the products that you bought and aren’t happy with. In your letter.
· explain why you’re writing the letter
· give details of your order (订单)
· describe the problem with the product(s).
· say what you want the manager to do
Dear Sir and Madam.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________
Looking forward to a positive reply.
Yours sincerely,
Li Ming
【答案】
Dear manager,
I am writing a letter of complaint to the manager of an online shopping site about the product that I bought and aren’t happy with. I feel bad to trouble you, but I am afraid that I have to make a complaint about.
I bought a pair of shoes of size 36. But it’s not like what the picture says. In addition, I find it very uncomfortable to wear. l am grateful if you take back the pair of shoes. I hope you can settle this matter by next week. I will be looking forward to your reply.
Yours sincerely,
Li Ming
【详解】
1、题干解读：该题目属于书信作文写作，写作时应先介绍你写这封信的原因，然后介绍你的订单和产品的问题，最后说出你希望经理做什么，可适当发挥。
2、写作指导：本文应该第一人称来叙述内容；时态采用一般过去时为主；介绍产品的问题和希望经理做什么时，应详细具体，语句通顺，逻辑性强，保证条理清晰。
【高分素材之单词和短语】
face with，dissatisfaction, complain about, suffer a lot, put up with, refund the cost, get this matter settled
【高分素材之句式】
★首段模板句式
1. I am writing to you about... which I received/bought...
2. I am writing to tell you that……
3. I am going to complain about...
4. I am sorry to have to send this letter...which I received/bought...
★篇中模板句式
1. When we checked. . . , we noticed. . .
2. When I took. . .out of the bag and examined. . .closely, I found...
3. When I unpacked. . . and tried to use it, it did not work.
4. Faced with these phenomena, I feel worried.
★结尾段模板句式
1. Please let me know what you intend to do in this matter.
2. In view of the inconvenience this has caused, I feel you should...
道歉信
写作方法：
首段：陈述写信意图，对某事表示歉意。
主体段落：说明道歉的具体原因，应展开。在主体段落中，写信人应当在陈述理由时照顾读信人的感受，切忌强词夺理。
结尾段：再次表明歉意，请求收信人的谅解。还可以建议对自己的过失采取何种补救措施。
【模板范文】
（2023·重庆沙坪坝·重庆八中校考二模）时光飞逝，初中三年一晃而过。回顾这三年，有许多令人难忘的事，快乐的，伤心的，激动人心的……其中也有令人遗憾的。你们学校英语报社现向毕业生征文“Say Sorry to…”。假如你是李华，请结合具体事例，给他/她写一封信，表达你的歉意，希望获得原谅。
要求：1. 80—120词。开头结尾已给出，不计入总词数。
2.文中不能出现自己或他人的真实姓名，以及所在学校的名称。
参考信息：1.道歉的对象；
2.描述具体事件，并表达歉意；
3.希望得到谅解。
参考词组： forgive me 原谅我
Dear _______,
I am writing to say sorry to you.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Alan,
I am writing to say sorry to you. When we were in Grade 8, we lost the chance to get the first prize in the football match. I never stopped complaining to you that it was you who missed the goal. But you shouted back that you were not the only reason. You walked off angrily. From then on, we didn’t talk to each other.
I have been regretting doing so. Soon we will graduate from our school. I hope you can forgive me. Let’s forget about the past and become good friends again.
Yours,
Li Hua
【详解】[总体分析]
①题材：本文是一封书信。
②时态：时态为“一般现在时”和“一般过去时”。
③提示：文章为第一人称和第二人称，向朋友说道歉，参考信息里的内容阐述完整，适当增加细节。
[写作步骤]
第一步，补充道歉对象的名字；
第二步，具体介绍因为什么事情，两人之间产生了矛盾；
第三步，向对方表达歉意，希望能够得到对方的原谅。
[亮点词汇]
①stop doing sth.停止做某事
②From then on从那时起
③graduate from毕业
④walk off走开
[高分句型]
①When we were in Grade 8, we lost the chance to get the first prize in the football match.（时间状语从句）
②I never stopped complaining to you that it was you who missed the goal.（强调句）
③But you shouted back that you were not the only reason.（宾语从句）
【模拟再现】
A
假如你是李华,是某英语学习网站的注册会员,但最近在使用该学习网站时发现一些不太满意的地方。因此,给该网站英语顾问Mike先生写一封投诉信,内容包括:
1.投诉原因;
2.提出建议。
注意:
1. 词数在80左右;
2. 可适当增加细节,以使行文连贯;
3. 开头和结尾已为你写好,但不计入总词数。
Dear Mr. Mike,
I’ve recently signed up for your English learning website.
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours respectfully,
Li Hua
【答案】：
Dear Mr. Mike,
I've recently signed up for your English learning website. But when I used your website, I found some problems to be solved. Therefore, I’m writing to you.
First of all, some content is relatively old. That's to say, it's not updated in time, which will affect our interest in learning. Secondly, there are some reading materials that are not proper for us middle school students. Eventually, as a famous website, your service should satisfy us users.
I sincerely hope that you should listen to me carefully and improve your website.
Yours respectfully,
Li Hua
B
假设你是李华,你于今年暑假7月20日结束纽约之旅,并乘坐LZ238次航班从纽约飞回广州,但是飞机延误7小时,据此请你用英语给航空公司写一封投诉信,内容如下:
1、写信目的
2、投诉内容
3、要求赔偿
注意:
1. 字数100词左右。
2. 可以适当增加细节,以使行文更连贯。
3. 开头和结尾已给出。(不计入总词数)
参考词汇:赔偿compensation
Dear Sir/Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I enclose my boarding pass and look forward to hearing from you shortly.
Yours faithfully,
Li Hua
【答案】
Dear Sir/Madam,
I was a passenger on flight LZ238 from New York to Guangzhou on July 20 this summer holiday. I’m writing to make a complaint about the service I received, and ask for reasonable compensation.
I enjoyed my stay in New York, but the return trip drove me mad. I waited for 7 hours before I finally boarded the flight. What also disappointed me was that your staff were unhelpful, never explaining to us what caused the delay or informing us of how long I had to wait.
It's a legal requirement for airline operators to provide immediate information of the flight if a long delay happens. I would therefore expect some compensation for your failure to observe this regulation.
I enclose my boarding pass and look forward to hearing from you shortly.
Yours faithfully
Li Hua
C
假设你叫李华,你的一个朋友Joe刚从美国归来,邀请你参加本周日在他家举办的生日聚会,但你不能参加,请你根据以下要点给他写一封道歉信:
1. 表达想参加的意愿;
2. 忙于准备遵义四中的第一次月考(Zunyi No.4 High School’s Monthly Exam 1);
3. 由于感冒,身体不适;
4. 表示歉意并另约时间。
注意:可适当添加细节以使行文连贯;词数100左右,开头和结尾已给,不计入总字数。
Dear Joe,
I’m extremely sorry to tell you that
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Best wishes.
Yours,
Li Hua
【答案】
Dear Joe,
I’m extremely sorry to tell you that I am unable to go to your birthday party this Sunday.
It is very kind of you to invite me and I’m really looking forward to going there and sharing your happy experiences abroad. However, much to my regret, I will be absent from your party owing to the fact that Zunyi No.4 High School’s Monthly Exam 1 is just around the corner, for which I am now really busy preparing.What’s worse, having caught a bad cold lately, I’d rather I stayed at home right now instead of going anywhere.
I’m truly sorry. I hope you will forgive me and accept my sincere apology. Wishing you a nice time!
Best wishes.
Yours,
Li Hua
D
假如你是张莹,上周在外教Mr.John的口语课上使用手机被老师发现,手机被没收。请给外教写一封道歉信,内容应包括以下要点:
1.表示歉意;
2.解释上课使用手机的原因;
3.提出自己的请求并适当表态。
注意:
1.字数100左右;
2.可适当添加细节使文章连贯;
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Mr.John,
I’m really sorry about my using the mobile phone in your lecture last week. Please accept my heart-felt apology for being so rude. I know any word might sound a made-up excuse. But I didn’t use the mobile phone for no reason. I was trying to apply to some American universities last week and that day, I got an offer and they needed my further information immediately. Therefore, I had no other choice but to try sending them a text message in class and that was exactly what I was doing when you discovered. I promise it will never happen again. But I do need my phone back to get in touch with others. Will you be kind enough to give it back to me I sincerely hope you can accept my apology and understand my situation.
Yours
Zhang Ying
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