2024届高考英语应用文--投诉邮件讲义
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| 名称 | 2024届高考英语应用文--投诉邮件讲义 |  | |
| 格式 | docx | ||
| 文件大小 | 23.2KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 通用版 | ||
| 科目 | 英语 | ||
| 更新时间 | 2023-10-29 22:14:44 | ||
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文档简介
23年10月25日云南师大附中高三统测小作文（投诉邮件）
假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。为此，你决定向该公司的客服进行投诉，内容包括：
1. 网页设计不合理；
2. 退款不及时;
3. 希望问题尽快得到解决。
题目难点分析
投诉邮件是很少见的考场邮件写作类别。至少，在近4年的新老高考全国卷中从未出现过。但是，高考是持续发展变化的，我们对这类实用性极强的邮件应用文写作也应当有所准备。 毕竟2023年新高考小作文都已经开始让考生表达反对意见了，回顾这篇写作评析请戳：《为什么考生要学会用英文礼貌体面地提出不同意见》，这也是高考全国卷历史上从未出现过的。
对于有一定考场邮件写作经验的高中生而言，邮件写作的基础礼节，段落布局算不得难事。需要注意的是，完成这次邮件写作可能存在以下两个难点：
专业词汇：学生可能不太熟悉与购票、网站界面设计、退款等相关的专业词汇。然而，正确而精准地使用这些词汇是保障邮件效率性的关键。
语气控制：在投诉时保持礼貌和专业的语气可能会有一定难度。学生需要表达不满，同时又需要保持礼貌性，这需要在词语选择和句式结构上找到平衡。
写作示范
Dear Customer Service Team,
I hope this email finds you well. My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.
Firstly, the website's design lacks user-friendliness, making the ticket-purchasing process unnecessarily challenging. Additionally, I encountered issues with the refund process. After cancelling my order soon after purchase, I found the subsequent procedures unsmooth. I'm concerned as I haven't received my refund even after several days.
I respectfully urge immediate action to rectify these matters. A prompt resolution will significantly restore my trust in your services and affect my willingness to engage with your platform in the future. Thank you for your swift attention to this issue.
Warm regards,
Li Hua
投诉邮件写作
写作技法分析
整体上看，施老师展现了一封体面、清晰且具有说服力的投诉邮件。邮件礼貌地表达了不满，清晰地说明了问题，并提出了合理的要求。
邮件礼节方面，施老师表现出了高的涵养。比如，开头的问候语“I hope this email finds you well”是标准的商务电子邮件礼节。再比如，“I respectfully urge”也是一个很棒的表达，它表明了紧迫性但又绝对不失礼貌。因为即使在表达不满时，受过良好教育而且富有涵养的人也应当保持语言的礼貌性和体面性。
段落结构上看，施老师的写作结构清晰，每个段落都有一个明确的主题，便于读者迅速把握关键信息。引言部分明确指出邮件的目的。接下来的段落详细说明了遇到的具体问题，最后一段是对解决措施的要求和对未来关系的希望。
用词用句方面，语言正式而精确是邮件高效沟通的关键所在。施老师的在这方面的用词用句很值得大家学习，如“lacks user-friendliness”和“unnecessarily challenging”等表达都准确地描述了问题的性质。
词汇和表达积累
purchase v. 购买 n. 购买
via prep. 通过
lack v. 缺乏
user-friendliness n. 用户友好性
refund n. 退款
subsequent procedures 随后的步骤
unsmooth adj. 不顺畅的
rectify matters 纠正问题
restore trust 恢复信任
swift attention 迅速的关注
英文投诉邮件使用句式
01
投诉邮件开头
I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.
I am writing to formally address a concern regarding a recent purchase/experience with [product/service], which has unfortunately not lived up to the expected standards.
02
投诉邮件中段
Despite previous communications and efforts to resolve these issues, I have encountered repeated problems, as detailed below:
The primary concerns leading to my dissatisfaction involve: firstly, …. secondly,… These matters have resulted in significant inconvenience and frustration.
03
投诉邮件末尾
I am hopeful for a swift and favorable resolution to this matter, and I would appreciate your urgent attention to these concerns.
Thank you for taking the time to read this email. I trust that you will take the necessary actions to prevent such incidents in the future. I look forward to your prompt response and resolution.
投诉信小试牛刀：
（炎德·英才大联考湖南长沙雅礼中学2023届高三月考试卷（六））假定你是Daniel，昨天放学后搭乘11路公交车回家。该公交车司机有不文明行为，让乘客很愤怒。于是你打算向公交车公司写一封投诉信。要点如下：1.司机的不文明行为（开车接打电话、紧急刹车、态度粗鲁等）；2.希望尽快查清此事。
注意：1.写作词数应为80左右；2.请按如下格式作答。
写作注意要点
1.基本时态为一般过去时。
2.写作思路：三段论。第一段开门见山交代写信目的——投诉，；第二段写公交车司机具体的不文明行为（要点1）；第三段希望尽快查清真相（要点2）并期待早日回复。
下水作文原创版
To whom it may concern,
I'm Daniel, an exchange student who took No. 11 bus home from school yesterday. This ride, however, was the worst experience I've ever met.
The driver answered the phone while driving, causing great dissatisfaction among passengers. Worse still, he turned a deaf ear to the kind warning from a passenger of his dangerous driving and sped up to protest the reasonable complaints from the passengers. Faced with the criticism, the driver came to a sudden stop and shouted back rudely.
Please investigate this matter as soon as possible. It is highly expected that powerful measures should be taken to prevent such incident from happening for a second time. Looking forward to your early reply. (114 words)
Yours sincerely,
Daniel
本文的亮点：
（1）however用作插入语；
（2）causing great dissatisfaction ...现在分词短语作结果状语用；
（3）worse still更糟的是；
（4）turn a deaf ear to对...置若罔闻；
（5）Faced with the criticism分词短语作状语用，意为“面对批评”；
（6）It is highly expected that中的that引导主语从句，it为形式主语，意为“强烈希望”。
假如你是李华，最近你在某英文网站订购电影票时遇到了一些问题。为此，你决定向该公司的客服进行投诉，内容包括：
1. 网页设计不合理；
2. 退款不及时;
3. 希望问题尽快得到解决。
题目难点分析
投诉邮件是很少见的考场邮件写作类别。至少，在近4年的新老高考全国卷中从未出现过。但是，高考是持续发展变化的，我们对这类实用性极强的邮件应用文写作也应当有所准备。 毕竟2023年新高考小作文都已经开始让考生表达反对意见了，回顾这篇写作评析请戳：《为什么考生要学会用英文礼貌体面地提出不同意见》，这也是高考全国卷历史上从未出现过的。
对于有一定考场邮件写作经验的高中生而言，邮件写作的基础礼节，段落布局算不得难事。需要注意的是，完成这次邮件写作可能存在以下两个难点：
专业词汇：学生可能不太熟悉与购票、网站界面设计、退款等相关的专业词汇。然而，正确而精准地使用这些词汇是保障邮件效率性的关键。
语气控制：在投诉时保持礼貌和专业的语气可能会有一定难度。学生需要表达不满，同时又需要保持礼貌性，这需要在词语选择和句式结构上找到平衡。
写作示范
Dear Customer Service Team,
I hope this email finds you well. My name is Li Hua, and I recently experienced difficulties while trying to purchase movie tickets via your website.
Firstly, the website's design lacks user-friendliness, making the ticket-purchasing process unnecessarily challenging. Additionally, I encountered issues with the refund process. After cancelling my order soon after purchase, I found the subsequent procedures unsmooth. I'm concerned as I haven't received my refund even after several days.
I respectfully urge immediate action to rectify these matters. A prompt resolution will significantly restore my trust in your services and affect my willingness to engage with your platform in the future. Thank you for your swift attention to this issue.
Warm regards,
Li Hua
投诉邮件写作
写作技法分析
整体上看，施老师展现了一封体面、清晰且具有说服力的投诉邮件。邮件礼貌地表达了不满，清晰地说明了问题，并提出了合理的要求。
邮件礼节方面，施老师表现出了高的涵养。比如，开头的问候语“I hope this email finds you well”是标准的商务电子邮件礼节。再比如，“I respectfully urge”也是一个很棒的表达，它表明了紧迫性但又绝对不失礼貌。因为即使在表达不满时，受过良好教育而且富有涵养的人也应当保持语言的礼貌性和体面性。
段落结构上看，施老师的写作结构清晰，每个段落都有一个明确的主题，便于读者迅速把握关键信息。引言部分明确指出邮件的目的。接下来的段落详细说明了遇到的具体问题，最后一段是对解决措施的要求和对未来关系的希望。
用词用句方面，语言正式而精确是邮件高效沟通的关键所在。施老师的在这方面的用词用句很值得大家学习，如“lacks user-friendliness”和“unnecessarily challenging”等表达都准确地描述了问题的性质。
词汇和表达积累
purchase v. 购买 n. 购买
via prep. 通过
lack v. 缺乏
user-friendliness n. 用户友好性
refund n. 退款
subsequent procedures 随后的步骤
unsmooth adj. 不顺畅的
rectify matters 纠正问题
restore trust 恢复信任
swift attention 迅速的关注
英文投诉邮件使用句式
01
投诉邮件开头
I hope this message finds you well. I am reaching out to bring an important issue to your attention, one that I recently experienced with your service/product.
I am writing to formally address a concern regarding a recent purchase/experience with [product/service], which has unfortunately not lived up to the expected standards.
02
投诉邮件中段
Despite previous communications and efforts to resolve these issues, I have encountered repeated problems, as detailed below:
The primary concerns leading to my dissatisfaction involve: firstly, …. secondly,… These matters have resulted in significant inconvenience and frustration.
03
投诉邮件末尾
I am hopeful for a swift and favorable resolution to this matter, and I would appreciate your urgent attention to these concerns.
Thank you for taking the time to read this email. I trust that you will take the necessary actions to prevent such incidents in the future. I look forward to your prompt response and resolution.
投诉信小试牛刀：
（炎德·英才大联考湖南长沙雅礼中学2023届高三月考试卷（六））假定你是Daniel，昨天放学后搭乘11路公交车回家。该公交车司机有不文明行为，让乘客很愤怒。于是你打算向公交车公司写一封投诉信。要点如下：1.司机的不文明行为（开车接打电话、紧急刹车、态度粗鲁等）；2.希望尽快查清此事。
注意：1.写作词数应为80左右；2.请按如下格式作答。
写作注意要点
1.基本时态为一般过去时。
2.写作思路：三段论。第一段开门见山交代写信目的——投诉，；第二段写公交车司机具体的不文明行为（要点1）；第三段希望尽快查清真相（要点2）并期待早日回复。
下水作文原创版
To whom it may concern,
I'm Daniel, an exchange student who took No. 11 bus home from school yesterday. This ride, however, was the worst experience I've ever met.
The driver answered the phone while driving, causing great dissatisfaction among passengers. Worse still, he turned a deaf ear to the kind warning from a passenger of his dangerous driving and sped up to protest the reasonable complaints from the passengers. Faced with the criticism, the driver came to a sudden stop and shouted back rudely.
Please investigate this matter as soon as possible. It is highly expected that powerful measures should be taken to prevent such incident from happening for a second time. Looking forward to your early reply. (114 words)
Yours sincerely,
Daniel
本文的亮点：
（1）however用作插入语；
（2）causing great dissatisfaction ...现在分词短语作结果状语用；
（3）worse still更糟的是；
（4）turn a deaf ear to对...置若罔闻；
（5）Faced with the criticism分词短语作状语用，意为“面对批评”；
（6）It is highly expected that中的that引导主语从句，it为形式主语，意为“强烈希望”。