北师大版选修8Unit 23 Conflict Communication Workshop（共16张PPT）
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| 名称 | 北师大版选修8Unit 23 Conflict Communication Workshop（共16张PPT） |  | |
| 格式 | zip | ||
| 文件大小 | 775.0KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 北师大版 | ||
| 科目 | 英语 | ||
| 更新时间 | 2015-03-20 10:28:13 | ||
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文档简介
课件16张PPT。objectivesTo learn to write a letter of complaintWriting: A Letter of ComplaintSigning offLayoutYour address and the dateThe company's name and address Greeting1 Introduction2 Reasons for the complaint3 Reactions to your complaint4 Your demands5 Formal endingYour address and the date
Write your address with correct punctuation. Do not write your name here. 1 Introduction
Give your reason for writing and specific information about the product or service, including where and when you bought it. 2 Reasons for the complaint
Write one or two paragraphs saying:
why the advertising for the product
was misleading,
b) what went wrong with the product.3 Reactions to your complaint
Say what happened when you took the product back or complained about it the first time.4 Your demands
Say clearly what you want the company to do. State further action that you will take if your demands are not met. 5 Formal ending
The most common ending for a formal letter is:
I look forward to hearing from you.Style
Write a letter in a formal style:
· do not use contractions
· use formal linking wordsUseful Vocabulary
Products: guarantee, receipt, serial number, date of purchaseUseful Vocabulary
Criticisms: arrived late, poor quality, poor service, poor workmanship, rude employees, it was so … that I … / it was not … enough / it was too …
Demands: pay compensation, refund money, replace the product
Threats: go to court, go to the Consumer Association, take legal action, write a letter to the local newspaper Linking
as if / as though, however, despite, although, not only … but also …, as well as, just as / as soon as / when, unlessChecking
Style
Linking
Grammar and spellingSample writingJim Smith
ABC Company
123 Main Street
New York City, NY 12345 999 End Road
New York City, NY 12345
July 15, 2012Dear Mr. Smith:
I have been a pleased customer with your ABC Friendly Mart for seven years. On my most recent visit, June 1, 2012 at 2 PM, I received poor service that I felt I should bring to your attention. I was in the store to purchase a small bag of chips and a small fountain soda. When I got into the checkout lane, the cashier, who was wearing a nametag that read "Jane" told me that I would have to wait for a few minutes until her freshly painted fingernails had dried before she could ring me up. She was also on the phone talking to a friend during this time. After ten minutes she got off the phone and proceeded to ring me up. Imagine my surprise when my bag of chips and small drink totaled $7.98. I told her that I thought there must be some sort of error. She proceeded to tell me that she didn't set the prices and that if I didn't like the prices that I should shop elsewhere. Needless to say, I went across the street to the XYZ Quick Shop for my purchase.
I was extremely disappointed with the service I received that day. If you would please address this issue with your cashiers, I would greatly appreciate it. I enjoy shopping at your store, however if I receive this type of treatment again, I will take my business elsewhere.
Thank you for your cooperation in this matter.
Sincerely,
John Dough Signing offLayoutYour address and the dateThe company's name and address Greeting1 Introduction2 Reasons for the complaint3 Reactions to your complaint4 Your demands5 Formal endingReviewWrite a letter of complaint.HomeworkThank you!
Write your address with correct punctuation. Do not write your name here. 1 Introduction
Give your reason for writing and specific information about the product or service, including where and when you bought it. 2 Reasons for the complaint
Write one or two paragraphs saying:
why the advertising for the product
was misleading,
b) what went wrong with the product.3 Reactions to your complaint
Say what happened when you took the product back or complained about it the first time.4 Your demands
Say clearly what you want the company to do. State further action that you will take if your demands are not met. 5 Formal ending
The most common ending for a formal letter is:
I look forward to hearing from you.Style
Write a letter in a formal style:
· do not use contractions
· use formal linking wordsUseful Vocabulary
Products: guarantee, receipt, serial number, date of purchaseUseful Vocabulary
Criticisms: arrived late, poor quality, poor service, poor workmanship, rude employees, it was so … that I … / it was not … enough / it was too …
Demands: pay compensation, refund money, replace the product
Threats: go to court, go to the Consumer Association, take legal action, write a letter to the local newspaper Linking
as if / as though, however, despite, although, not only … but also …, as well as, just as / as soon as / when, unlessChecking
Style
Linking
Grammar and spellingSample writingJim Smith
ABC Company
123 Main Street
New York City, NY 12345 999 End Road
New York City, NY 12345
July 15, 2012Dear Mr. Smith:
I have been a pleased customer with your ABC Friendly Mart for seven years. On my most recent visit, June 1, 2012 at 2 PM, I received poor service that I felt I should bring to your attention. I was in the store to purchase a small bag of chips and a small fountain soda. When I got into the checkout lane, the cashier, who was wearing a nametag that read "Jane" told me that I would have to wait for a few minutes until her freshly painted fingernails had dried before she could ring me up. She was also on the phone talking to a friend during this time. After ten minutes she got off the phone and proceeded to ring me up. Imagine my surprise when my bag of chips and small drink totaled $7.98. I told her that I thought there must be some sort of error. She proceeded to tell me that she didn't set the prices and that if I didn't like the prices that I should shop elsewhere. Needless to say, I went across the street to the XYZ Quick Shop for my purchase.
I was extremely disappointed with the service I received that day. If you would please address this issue with your cashiers, I would greatly appreciate it. I enjoy shopping at your store, however if I receive this type of treatment again, I will take my business elsewhere.
Thank you for your cooperation in this matter.
Sincerely,
John Dough Signing offLayoutYour address and the dateThe company's name and address Greeting1 Introduction2 Reasons for the complaint3 Reactions to your complaint4 Your demands5 Formal endingReviewWrite a letter of complaint.HomeworkThank you!