(共19张PPT)
Book 1 Unit 2
Listening and Talking
Make Reservations
Period
5
Know the formal and polite expressions in reserving.
By the end of this period, students will be able to
1
2
3
4
Know what and how to reserve before travelling.
Practise the tip of listening– listening for the key words.
Role-play a phone call to make reservations with a partner .
Objectives:
Lead-in
A riddle of a word:
Can you guess what it is
It is a verb and begins with the letter “r”.
It is a verb and begins with the letter “r”.
It has 7 letters all together, 3 of which are “e”s.
It has a tight relationship with the preparations before travelling.
r e s e r v e
Task
1
Brainstorm: What reservations do you need to make before travelling
air ticket reservation
hotel
reservation
dinner table
reservation
Pre-listening
If you were a _________ ,
which flight class would you like to choose when travelling
first class
economy class
business class
Predictions
If you were a _________ ,
which kind of room would you like to choose when travelling
2 single beds
double bed
king bed with a view
If you were a _______ ,
what special requests would you have when booking a table for dinner
When you talk about air ticket/hotel/dinner table reservation, what words and expressions come into your mind
make a reservation
first class
business class
economy class
delay
cancel
check in
check out
single room
double room
flight
one-way ticket
a round-trip ticket
departure gate
location
means of payment
pay by credit card
pay by WeChat
pay in cash
Task
2
1. What are the two speakers talking about
2. What is the relationship between the two speakers
A. Friends
B. Teacher and student
C. Customer and reservation agent(预定代理人)
They are talking about buying a plane ticket.
While-listening
Listen to the phone call and answer the questions.
Task
3
* Be familiar with words relating to professional identity.
* Focus on the conversation place: hospital, school, restaurant, library, office …
* Pay attention to the tone of voice.
Tips: How to judge the relationship
Tips
While listening, you need to pay attention to how people talk to each other.
For husband & wife, you may hear words like darling, honey, …
teacher & student, the tone of the student may sound respectful.
waiter & customer, the tone of the waiter may sound formal and polite; you may hear words like help, would you like, …
parents & kid, the tone of the father or mother may sound strict.
Opening __________ can I help you ___________ to buy a plane ticket…
Talking about time _____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights… Which _______________ Would _______________ travel business class or economy _______________ book a retrurn flight this time The 9:30 flight, please.
__________ to travel business class.
No, ____________. I’m taking the train back.
Other information _____________ your name, sir Robert Williams.
Payment __________________________to pay By credit card.
How
I’d like
On what date
do you prefer
I’d like
you like to
thank you
May I have
May I ask how you would like
Would you like to
Task 4 :Listen again and complete the table with the words you hear.
Task
2
Opening __________ can I help you ___________ to buy a plane ticket…
Talking about time _____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights… Which _______________ Would _______________ travel business class or economy _______________ book a retrurn flight this time The 9:30 flight, please.
__________ to travel business class.
No, ____________. I’m taking the train back.
Other information _____________ your name, sir Robert Williams.
Payment __________________________to pay By credit card.
How
I’d like
On what date
do you prefer
you like to
I’d like
Would you like to
thank you
May I have
May I ask how you would like
While-listening: Listen again and find out the polite expressions for making reservations.
.
Post-listening: summarize the 5 steps to make a reservation.
Opening ______ can I help you
Talking about time _________________ are you travelling
Talking about what you prefer There are two flights...
Which _____________________
Would _______________ travel business class or economy
_______________ book a return flight this time
Other information ___________ your name, sir
Payment ____________________________ to pay
How
On what date
do you prefer
you like to
May I have
Would you like to
May I ask how you would like
1. Opening
2. Talking about time
3. Talking about what you prefer
4. other information
5. Means of Payment
e.g. confirm your name,etc.
Pre-talking
Can you think of
some useful expressions
for
booking a hotel room
Useful expressions for booking a hotel room
What can I do for you
What kind of room would you like
How long are you staying
When are you checking in and checking out
Do you have any special requests
My I have your name
I’d like to book a room.
I’d like to book a room for next Monday.
I’d like a room with two single beds.
What’s the room rate (房价)
Do you have free Internet service
Is breakfast included
A: Good morning.What can I do for you
B: I’d like to book a room.
A: What kind of room would you prefer,
Single bed or double bed
B: Double bed.
A: OK. When are you checking in
B: On October 4th.
A: How long are you staying
B: Two days. Do you have free Internet service
A: Yes we do. Do you have other requests
B: No, thank you.
A: My I have your name, sir
B: Jack Chen.
A: OK, we will have room 706 for you. Goodbye.
Possible version 1
Talking: Role-play a phone call to book a hotel room.
Tips:
Use the 5 steps mentioned before to finish the conversation.
The present continuous tense can be used to describe future plans and arrangements.
Formal and polite expressions are favored.
Homework:
Role-play a phone call with your partner to book a table for dinner.
THANKS!