题型07 投诉信
第一段 自我介绍，表明投诉这次服务。
第二段 写明投诉原因，陈述问题，说明影响。
第三段 阐述要求，并表示自己期望回复。
【满分词汇模板】
单词 complaint投诉； solve解决； content满意的； worn破损的； demand要求； request请求；
短语 what's worse更糟糕的是； in the hope that希望
【满分句型模板之开篇“风头”句】
I’m writing to complain about...
我写信是为了抱怨。
I’m Li Hua, one of your customers.
我叫李华，是你的一位顾客。
I’m writing this letter in the hope that this problem can be solved as soon as possible.
我写这封信是为了希望这个问题能尽快得到解决。
【满分句型模板之开篇“猪肚”句】
The reasons why I am not content with it are as follows.
我不满意的原因如下。
To make things worse...
更糟糕的是......
In addition, the dictionaries were so poorly packed up that the covers of two were worn.
此外，字典装得很差，两本书的封面都穿破了。
What’s worse, the number was smaller. Two dictionaries were missing.
更糟糕的是，这个数字更小了。两本字典不见了。
There is no doubt that you will take measures to deal with the problem.
毫无疑问，你会采取措施来解决这个问题。
I am writing to inform you that I am dissatisfied with your....
我写信通知你，我不满意你的.....
7. I feel sorry to trouble you but I am afraid that I have to make a complaint about....
很抱歉，打扰你了，但我恐怕不得不向你投诉...
8. I wish to draw your attention to the problem that I bought....
我想提醒您注意我购买......的问题
9. When I unpacked...and tried to use it,it did not work.
当我打开时……我试过了，但没有用。
【满分句型模板之结尾“豹尾”句】
I would be grateful if you could solve my problem as soon as possible.
如果你能尽快解决我的问题我将非常感谢。
I’m looking forward to your early reply.
盼望着早日收到你的回信。
3.When I took... out of the bag and examined... closely, I found...
当我拿…从包里出来检查……仔细地看，我发现……
4. Considering the above factors, I strongly request that you should solve this problem as soon as possible.
考虑到上述因素，我强烈要求你尽快解决这个问题。
5. I would appreciate it very much if you could...
如果你能......的话，我将非常感激
6. I trust you will take my complaints seriously and...
我相信你会认真对待我的投诉和......
7.I look forward to your dealing with these problems without delay.
我期待着你毫不拖延地处理这些问题。
8. I hope that my problem will get your consideration.
我希望我的问题能得到您的关注。
【满分作文模板】
To whom it may concern.
I am________(自我介绍）. ②1 feel bad to trouble you but I am afraid that I have to make a complaint about________.
The reason for my dissatisfaction is________（总体介绍）. In the first place,________（抱怨的第一个方面）.In addition,________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）to________(抱怨的方面给你带来的后果).
I appreciate it very much if you could________（提出建议和请求），preferably________（进一步的要求),and I would like to have this matter settled by________(设定解决事情最后期限）Thank you for your consideration and I will be looking forward to your reply.
Yours,
Li Hua
【满分作文模板示例】
Dear Manager,
I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of
the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.
Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.
Sincerely,
Li Hua
【译文】
亲爱的经理:
我写这封信是为了抱怨我最近在你们的书店遇到的一些问题。
昨天我买了一本封面是精心设计的英文小说。但后来我发现有几页的 这本书被弄乱了。更糟糕的是，书中的错误印刷品到处传播，严重影响了我的理解能力。我去了你的书店，需要换一个人。令人惊讶的是，你们的员工粗鲁地拒绝了我的要求，甚至否认了这本书的低质量。
现在，我想知道你是否可以给我退款或换一个新的。与此同时，我希望你们能加强对员工的服务。我们将感激你能尽早作出答复。
李华
1．假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居Mrs. Li 写一封投诉信，内容要点包括：
1.说明困扰你的问题； 2. 投诉的原因；3. 解决问题的建议。
注意：
1.词数80字左右；2.可以适当增加细节，以使行文连贯。
Dear Mrs. Li,
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours faithfully,
Li Hua
【答案】:
Dear Mrs. Li
I'm Li Hua, a neighbor living next to your house. I'm writing to express my dissatisfaction about the noise your daughter has been making recently.
The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study. For one thing, as a high school senior, I'm engaged in making preparations for College Entrance Examination. Therefore, the noise makes it hard for me to concentrate on my study. For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep.
I sincerely hope that your daughter can adjust the time and place of practicing. I would appreciate it if you could solve the problem as soon as possible.
Yours faithfully,
Li Hua
【详解】本篇书面表达是一篇应用文，要求考生给邻居Mrs. Li 写一封投诉信，说明说明困扰自己的问题、投诉的原因以及解决问题的建议。
1.词汇积累
影响：affect→influence
忙于做某事：be engaged in doing sth.=be occupied with
集中注意力：concentrate on=focus on
困难的：difficult→hard
2.句式拓展
简单句变复合句
原句：I'm Li Hua, a neighbor living next to your house.
拓展句：I'm Li Hua, a neighbor who lives next to your house.
[高分句型1]The reason for my dissatisfaction is that it is at noon every day that your daughter practices playing the piano, which greatly affects both my life and online study.（第一个that引导表语从句；it is…that…引导强调句；which引导非限制性定语从句）
[高分句型2]For another, although occasionally the music your daughter plays sounds wonderful it disturbs me and I find it difficult to get enough sleep.（although引导让步状语从句）
2．假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：1.写信目的；
2. 不满之处；
3. 表达期望（重新邮寄或退款）。
注意:1.书信内容包括以上要点；
2.词数80左右（书信格式已给出，不计入总词数）；
3.可适当增加细节，以使行文连贯。
Dear Sir or Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Lihua
【答案】
Dear Sir or Madam,
I’m writing to complain about the sports shoes which I bought from your website. This morning I received the shoes on time, but I regret to say that there’s something wrong with them.
Firstly, I’m pretty sure I asked you to send me a white pair. The moment the mail box arrived, I couldn’t wait to open it, only to find a red one. To make things worse, I need a 40 size while you sent me a size 39, which is too small for me. Were I in it, I would get aching feet. And it is of such bad quality — one of them even gets loose thread.
My concern is whether you will return me the money or have the shoes replaced and I wonder who will pay the postage.
I am looking forward to your early reply.
Yours,
Lihua
【导语】本篇书面表达是一篇应用文，要求考生网站写一封投诉信，投诉信内容如下表：
要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。
【详解】1.词汇积累
购买：buy→purchase
准时：on time→on schedule
担心：concern→worry
替换：replace→substitute for
2.句式拓展
同义句
原句：I’m writing to complain about the sports shoes which I bought from your website.
拓展句：I’m writing to complain about the sports shoes bought from your website.
【点睛】[高分句型1]
This morning I received the shoes on time, but I regret to say that there’s something wrong with them.（运用了that引导宾语从句）
[高分句型2]
To make things worse, I need a 40 size while you sent me a size 39, which is too small for me.（运用了while连接并列句，which引导非限制性定语从句）
3．假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bob写信投诉。内容包括：
1. 遇到的具体问题；
2. 表达诉求。
注意：1. 词数100左右；
2. 可以适当增加细节，以使行文连贯。
【答案】
Dear Bob,
I’m Li Hua, one of your customers. I am writing to express my dissatisfaction with your product.
I bought a watch in your shop and received it yesterday. To my disappointment, there are some problems. First of all, the watch didn’t arrive on schedule. In addition, not only is it of the wrong color but also it’s of the wrong brand. I am sure you can thoroughly understand my discontent. And I wonder if you could return my money or change a new one for me.
I hope your service can be improved to live up to buyers’ expectations. Your kind consideration to my problems would be highly appreciated. Looking forward to your reply at your earliest convenience.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生对于你在海外代购网店买了一块手表，但是收货后发现一些问题的情况，写一封投诉信给店主Bob。
【详解】1.词汇积累
表达：express→ voice
按时：on schedule →on time
此外：In addition→ what’s more
完全地：thoroughly→ completely
2.句式拓展
简单句变复合句
原句：I hope your service can be improved to live up to buyers' expectations.
拓展句：I hope your service can be improved so that it can live up to buyers' expectations.
【点睛】[高分句型1]In addition, not only is it of the wrong color but also it's of the wrong brand.（运用了not only…but also的句型，其中not only后用部分倒转。）
[高分句型2]And I wonder if you could return my money or change a new one for me.
（运用了if引导的宾语从句。）
4．假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：
1. 反映存在问题；2. 提出解决方案。
注意：
1. 写作词数应为80左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Manager,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
【答案】
Dear Manager,
I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.
Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.
Sincerely,
Li Hua
【导语】本篇书面表达属于应用文。假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。
【详解】1.词汇积累
遇到：come across→run into
购买：buy→purchase
严重地：seriously→severely
拒绝：turn down→refuse
2.句式拓展
合并简单句
原句：Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of the book were cracked and befouled.
拓展句：Yesterday I bought an English novel with an elaborately designed cover, of which later I found that several pages were cracked and befouled.
【点睛】[高分句型1] I am writing this letter to complain about some problems I have come across recently in your bookstore. (运用了省略关系词的定语从句)
[高分句型2] Now, I'm wondering whether you can refund or exchange a new one for me. (运用了whether引导宾语从句)
5．假定你是李华，在一家商店购得劣质商品，遂与营业员交涉。但该营业员对你态度粗暴，不予受理，你为此向经理写一封投诉信。
注意：1. 词数 100 左右；
2. 可以适当增加细节，以使行文连贯。
Dear Manager,
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely yours,
Li Hua
【答案】
Dear Manager,
I am Li Hua. I am writing to express my dissatisfaction with your goods and services. I should say it's really beyond my expectation, but the digital camera I bought last week broke down three days ago. It doesn't work at all, which has a great effect on my daily life and my work. I have talked about this with the assistants in your shop, but much to my disappointment, they didn’t help me to solve the problem. On the contrary, they shouted at me rudely and refused to do anything about it.
I can hardly bear the inferior quality of your goods and the poor services offered by your staff. So I hope you will look into the matter and give me a reasonable solution. Thank you for your consideration and I am expecting an early reply.
Sincerely yours,
Li Hua
【分析】本篇书面表达属于应用文，要求考生给商店经理写一封信，投诉商品质量和营业员的粗暴态度。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态主要为一般现在时和一般过去时。
结构：总分法
内容：
1. 介绍事件经过；
2. 投诉商品和服务;
3. 期待解决方案。
第二步:列提纲
express the dissatisfaction with…; beyond one’s expectation; break down; have a great effect on; to one’s disappointment; help sb to do sth.; solve the problem; shout at sb. rudely; refuse to do anything; can hardly bear; the inferior quality; the poor services; look into the matter; a reasonable solution; expect an early reply
第三步：连词成句
1. I am writing to express my dissatisfaction with your goods and services.
2. I should say it's really beyond my expectation, but the digital camera I bought last week broke down three days ago.
3. It doesn't work at all, which has a great effect on my daily life and my work.
4. much to my disappointment, they didn’t help me to solve the problem.
5. I have talked about this with the assistants in your shop, they shouted at me rudely and refused to do anything about it.
6. I can hardly bear the inferior quality of your goods and the poor services.
7. I hope you will look into the matter and give me a reasonable solution.
8. Thank you for your consideration and I am expecting an early reply.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇
1.表并列补充关系：What is more, Besides, Moreover, Furthermore, In addition, As well as, not only…but (also), including（供参考）
2.表转折对比关系：but, On the contrary
3.表因果关系：So
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰。
【点睛】[高分句型1] I should say it's really beyond my expectation, but the digital camera I bought last week broke down three days ago.(使用了but连接的并列句、宾语从句和定语从句)
[高分句型2] It doesn't work at all, which has a great effect on my daily life and my work.(使用了which引导的非限制性定语从句)
6．假定你是李华，上周在某团定了一次pizza外卖。但是送餐时间比预定时间晚了近一个小时。你打电话询问商家和送餐员时，他们却互相推卸责任。请你根据以下提示，给该网站负责人写一封投诉信：
1. 表明写信的目的
2. 陈述你遇到的具体问题
3. 提出解决问题的方案
注意：1. 词数为100左右；
2. 可适当增加细节以使行文连贯；
提示词：送餐员：delivery boy
Dear Sir/ Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】
Dear Sir or Madam,
I’m Li Hua, and I am writing to express my dissatisfaction about the service your website promises. There are some main reasons why I am not content with it.
Last week, I ordered a pizza in one of the shops in order to enjoy a happy time with my family. However, to my disappointment, the pizza delivery was an hour later than scheduled. What made me even more upset was that the restaurant shifted off its responsibility to (put the blame on) the delivery boy when I asked for their proper explanation. But the delivery boy said he was not the person to blame.
I know your website is a famous one, but my experience shows that your service needs improvement. Not only your web but also the restaurant should give me a reasonable explanation. I trust that you’ll take this seriously and make an effort to prevent such things from happening again.
Yours faithfully,
Li Hua
【分析】本篇书面表达属于应用文，要求考生给网站负责人写一封投诉信，投诉商家和送餐员的相互推诿。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态为一般现在时和一般过去时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1. 表明写信的目的；
2. 陈述你遇到的具体问题;
3. 提出解决问题的方案。
第二步:列提纲 （重点词组）
write to sb; be content with; in order to; enjoy a happy time with; to one’s disappointment; shift off one’s responsibility to; put the blame on; ask for; proper explanation; be to blame; give sb a reasonable explanation; take seriously; make an effort to; prevent things from doing.
第三步：连词成句
1. I’m Li Hua, and I am writing to express my dissatisfaction about the service your website promises.
2. There are some main reasons why I am not content with it.
3. Last week, I ordered a pizza in one of the shops in order to enjoy a happy time with my family.
4. To my disappointment, the pizza delivery was an hour later than scheduled.
5. What made me even more upset was that the restaurant shifted off its responsibility to (put the blame on) the delivery boy when I asked for their proper explanation.
6. The delivery boy said he was not the person to blame.
7. Not only your web but also the restaurant should give me a reasonable explanation. I trust that you’ll take this seriously and make an effort to prevent such things from happening again.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表并列补充关系：Not only…but (also), including
2.表转折对比关系：However , But
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
【点睛】[高分句型1] What made me even more upset was that the restaurant shifted off its responsibility to (put the blame on) the delivery boy when I asked for their proper explanation.（由what引导的主语从句，由when引导的状语从句）
[高分句型2] Not only your web but also the restaurant should give me a reasonable explanation. I trust that you’ll take this seriously and make an effort to prevent such things from happening again.（由not only…but also…引导的部分倒装）
7．假定你是李华，是某国际学校学生会生活部长。近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr. White写一封投诉信。内容包括:
1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
注意:
1. 词数80词左右。
2. 可适当增加细节，以使行文连贯。
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Mr. White,
I’m Li Hua, head of the life department of the Students’ Union. On behalf of the students, I’m writing to express our dissatisfaction with the school cafeteria.
First, it has a limited number of dishes and the daily specials are the same each week. Secondly, there is a lack of healthy food, such as salads or fish on the menu. Another thing is that we have to stand in line for a long time before we can get the meal.
We would much appreciate it if you could attend to this matter as soon as possible.
Yours sincerely,
Li Hua
【分析】本文是一篇应用文，就食堂最近出现的问题给餐厅负责人Mr. White写一封投诉信。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态应为一般现在时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
第二步:列提纲（重点词组）
on behalf of; limited; a lack of; appreciate等
第三步：连词成句
1. On behalf of the students, I’m writing to express our dissatisfaction with the school cafeteria.
2. First, it has a limited number of dishes and the daily specials are the same each week.
3. Secondly, there is a lack of healthy food, such as salads or fish on the menu.
4. We would much appreciate it if you could attend to this matter as soon as possible.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：First of all, Firstly/First, Secondly, And then, Finally, In the end, At last
2.表并列补充关系：What is more, Besides, Moreover, Furthermore, In addition As well as, including,
3.表转折对比关系：However, On the contrary, but, Although+ clause(从句), In spite of+ n/doing
4.表因果关系：Because, As, So, Thus, Therefore, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
第五步：润色修改
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了较多主从复合句，如：Another thing is that we have to stand in line for a long time before we can get the meal.这句话用到了that引导的表语从句和before引导的时间状语从句。此外We would much appreciate it if you could attend to this matter as soon as possible.这句话则使用if所引导的条件状语从句。此外文章还使用了一些高级表达，如on behalf of; limited; a lack of; appreciate等。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
8．假定你是李华，你7月12日从网上买了一款新手机，用了不久就发现由于手机电池原因待 机时间短且屏幕部分受损。请就此向网店店主Steve写一封投诉信，要点如下：
1.介绍购物情况；
2.反映存在的问题；
3.提出解决方案。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯；
3.开头和结束语已为你写好。
Dear Steve,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
Dear Steve,
I am Li Hua. I feel bad to trouble you but I am afraid that I have to express my dissatisfaction with the cell phone I bought on July 12.
The reasons are as follows. In the first place, this phone has a short battery life, which is not satisfactory. In addition, some parts of the screen have been damaged. Under these circumstances, I find it hard to use it.
I would appreciate it very much if you could exchange a new one for me. Besides, you should pay the postage. What's more, I would like to have this matter settled by next Sunday.
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely,
Li Hua
【分析】本书面表达是一篇应用文。文章主要是写一封关于手机质量问题的投诉信。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态应为一般现在时。
结构：总分法
总分法是指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1.介绍购物情况
2.反映存在的问题
3.提出解决方案
第二步：列提纲（重点词组）
have to do；express my dissatisfaction with；in the first place；a short battery life；in addition；under these circumstances；pay the postage.；what's more；would like to do；have sth. done；look forward to
第三步：连词成句
1.I am Li Hua.
2.I feel bad to trouble you but I am afraid that I have to express my dissatisfaction with the cell phone I bought on July 12.
3.The reasons are as follows.
4.This phone has a short battery life, which is not satisfactory.
5.Some parts of the screen have been damaged.
6.Under these circumstances, I find it hard to use it.
7.I would appreciate it very much if you could exchange a new one for me.
8.You should pay the postage.
9. I would like to have this matter settled by next Sunday.
10. Thank you for your consideration and I will be looking forward to your reply.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态的问题。
第四步：连句成篇（衔接词）
1.表文章结构顺序：First of all, Firstly/First, Secondly/Second… And then, Finally, In the end, At last
2.表并列补充关系：What is more, Besides, Moreover, Furthermore, In addition As well as, not only…but (also), including,
3.表转折对比关系：However, On the contrary, but, Although+clause(从句), In spite of+n/doing,On the one hand…,On the other hand… Some…,while others…,as for, so…that…
4.表因果关系：Because, As, So, Thus, Therefore, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰，
第五步：润色修改
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了主从复合句，如：I feel bad to trouble you but I am afraid that I have to express my dissatisfaction with the cell phone I bought on July 12.中that引导宾语从句，I bought为省略了that的定语从句。全文中没有中国式英语的句式，显示了很高的驾驭英语的能力。另外，文章思路清晰、层次分明，上下句转换自然，为文章增色添彩。
9．假如你是李华，昨天你有一次不愉快的收快递经历，你对快递员的服务非常不满，于是决定给快递公司经理写一封投诉信反映问题并希望改进。要点如下：
1. 快递员未联系你就私自将快递方在门卫室(guard room)
2. 快递包装破损
3. 快递员态度差，不愿承担责任
注意：1. 词数100词左右
2. 可以适当增加细节，以使行文连贯。
Dear Manager,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
All the best,
Li Hua
【答案】
Dear Manager:
By the following letter of complaint, I'd like to express my disappointment at your poor express service yesterday.
In the first place, your irresponsible delivery man placed my parcel at the guard room arbitrarily without contacting me, what if it is stolen Even worse than that, no sooner had I picked it up than I found a hole on the package, causing my possessions inside to miss. However, your employee refused to make an apology to me and claimed that he was not to blame. It is his annoying attitude that leaves me determined to reflect the incident.
When it comes to the solution, I strongly demand that he should apologize to me and compensate for my loss. Besides, to avoid such things arising again, your employees are supposed to be trained once again.
I do hope that you can give me a satisfactory reply as soon as possible and your measures taken to better the service will be highly appreciated.
All the best,
Li Hua
【分析】这是一篇应用文。本篇要求考生就自己一次不愉快的收快递经历给快递公司经理写一封投诉信，反映问题并希望改进。
【详解】体裁：应用文
时态：根据提示，时态应以一般过去时和一般现在时为主
结构：总分总
要求：
1. 快递员未联系你就私自将快递方在门卫室
2. 快递包装破损
3. 快递员态度差，不愿承担责任
第二步：列提纲（重点词组）
complain to sb./ place/ no sooner…than…/ refuse to do sth./ be to blame/ attitude towards/ be determined to do sth./ reflect/ when it comes to/ apologize to sb./ avoid doing sth./ be supposed to do sth./ take measures to do sth.
第三步：连词成句
1. By the following letter of complaint, I'd like to express my disappointment at your poor express service yesterday.
2. In the first place, your irresponsible delivery man placed my parcel at the guard room arbitrarily without contacting me, what if it is stolen
3. Even worse than that, no sooner had I picked it up than I found a hole on the package, causing my possessions inside to miss.
4. However, your employee refused to make an apology to me and claimed that he was not to blame.
5. It is his annoying attitude that leaves me determined to reflect the incident.
6. When it comes to the solution, I strongly demand that he should apologize to me and compensate for my loss.
7. Besides, to avoid such things happening again, your employees are supposed to be trained once again.
8. I do hope that you can give me a satisfactory reply as soon as possible and your measures taken to better the service will be highly appreciated.
第四步：连句成篇（加入衔接词或从句）
表示并列的连词：and/but/or/so…
状语从句连词：because/ if/ though/ although…
定语从句连词：which/ that/ when/ where…
第五步：修改润色（加入高级词汇或短语）
【点睛】范文内容完整，要点全面，语言规范，语篇连贯，词数适当，上下文意思连贯，符合逻辑关系。作者在范文中使用了一些高分句型，例如：Even worse than that, no sooner had I picked it up than I found a hole on the package, causing my possessions inside to miss.中使用了部分倒装；It is his annoying attitude that leaves me determined to reflect the incident.使用了强调句。
10．假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：
1.空调不能正常运行；
2.浴室不干净；
3.晚上周围噪声很大，且不给更换房间；
4.服务员态度随意，漫不经心。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Sir or Madam,
I am Li Hua, a customer of your hotel. My parents and I had a terrible stay in Room 512. I am writing to complain about your hotel service.
There are the following problems. To begin with，the air conditioner wouldn’t work. When I asked the staff for help, they said OK. But eventually no one came. Besides, much to my dissatisfaction, I found the bathroom rather dirty to bathe in. What annoys me most is that the noise outside at night, which was so loud that we found it hard to fall asleep. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the waiters treated us in a very casual and indifferent manner. There is no doubt that your service needs to be improved.
I am really annoyed about it. I hope you can look into the case and take effective measures to prevent such things happening again. I would appreciate it if you could handle the matter at your earliest convenience.
Yours faithfully,
Li Hua
【分析】这是一篇应用文。你最近跟父母去国外旅行时所居住的旅馆服务不好。请就此给旅馆老板写一封英文投诉信。
【详解】写作要点已经给出，属于提纲类作文，内容包括: 1.空调不能正常运行；2.浴室不干净；3晚上周围噪声很大，且不给更换房间；4.服务员态度随意，漫不经心。提示中的内容比较泛泛，需要适当补充。本题对于考生的综合能力要求较高，要求考生有很强的开篇布局的能力和组织要点的能力。需要注意紧扣文章主题，给出的要点都需要包括。写作时注意准确运用时态，上下文意思连贯，符合逻辑关系。尽量使用自己熟悉的单词句式，同时也要注意使用高级词汇和高级句型使文章显得更有档次。
【点睛】本书面表达要点齐全，上下文连贯，使用一定数量的句式结构，让句子更加生动丰满，同时运用了许多高级词汇和固定短语，提高文章的档次，体现了对英语的熟练的驾驭能力。例如: What annoys me most is that the noise outside at night, which was so loud that we found it hard to fall asleep运用了主语从句，表语从句以及非限制定语从句；I asked to change rooms, but was refused for the reason that the hotel was full运用了被动语态；There is no doubt that your service needs to be improved.运用了同位语从句。题型07 投诉信
第一段 自我介绍，表明投诉这次服务。
第二段 写明投诉原因，陈述问题，说明影响。
第三段 阐述要求，并表示自己期望回复。
【满分词汇模板】
单词 __________投诉； __________解决； __________满意的； __________破损的； __________要求； __________请求；
短语 __________更糟糕的是； __________in the hope that希望
【满分句型模板之开篇“风头”句】
I’m writing to complain about...
我写信是为了抱怨。
I’m Li Hua, one of your customers.
我叫李华，是你的一位顾客。
I’m writing this letter in the hope that this problem can be solved as soon as possible.
我写这封信是为了希望这个问题能尽快得到解决。
【满分句型模板之开篇“猪肚”句】
The reasons why I am not content with it are as follows.
我不满意的原因如下。
To make things worse...
更糟糕的是......
In addition, the dictionaries were so poorly packed up that the covers of two were worn.
此外，字典装得很差，两本书的封面都穿破了。
What’s worse, the number was smaller. Two dictionaries were missing.
更糟糕的是，这个数字更小了。两本字典不见了。
There is no doubt that you will take measures to deal with the problem.
毫无疑问，你会采取措施来解决这个问题。
I am writing to inform you that I am dissatisfied with your....
我写信通知你，我不满意你的.....
7. I feel sorry to trouble you but I am afraid that I have to make a complaint about....
很抱歉，打扰你了，但我恐怕不得不向你投诉...
8. I wish to draw your attention to the problem that I bought....
我想提醒您注意我购买......的问题
9. When I unpacked...and tried to use it,it did not work.
当我打开时……我试过了，但没有用。
【满分句型模板之结尾“豹尾”句】
I would be grateful if you could solve my problem as soon as possible.
如果你能尽快解决我的问题我将非常感谢。
I’m looking forward to your early reply.
盼望着早日收到你的回信。
3.When I took... out of the bag and examined... closely, I found...
当我拿…从包里出来检查……仔细地看，我发现……
4. Considering the above factors, I strongly request that you should solve this problem as soon as possible.
考虑到上述因素，我强烈要求你尽快解决这个问题。
5. I would appreciate it very much if you could...
如果你能......的话，我将非常感激
6. I trust you will take my complaints seriously and...
我相信你会认真对待我的投诉和......
7.I look forward to your dealing with these problems without delay.
我期待着你毫不拖延地处理这些问题。
8. I hope that my problem will get your consideration.
我希望我的问题能得到您的关注。
【满分作文模板】
To whom it may concern.
I am________(自我介绍）. ②1 feel bad to trouble you but I am afraid that I have to make a complaint about________.
The reason for my dissatisfaction is________（总体介绍）. In the first place,________（抱怨的第一个方面）.In addition,________(抱怨的第二个方面).Under these circumstances, I find it________(感觉）to________(抱怨的方面给你带来的后果).
I appreciate it very much if you could________（提出建议和请求），preferably________（进一步的要求),and I would like to have this matter settled by________(设定解决事情最后期限）Thank you for your consideration and I will be looking forward to your reply.
Yours,
Li Hua
【满分作文模板示例】
Dear Manager,
I am writing this letter to complain about some problems I have come across recently in your bookstore. Yesterday I bought an English novel with an elaborately designed cover. But later I found that several pages of
the book were cracked and befouled. What is worse, the misprints spread everywhere in the book and seriously affected my comprehension. I went to your bookstore to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of the book.
Now, I'm wondering whether you can refund or exchange a new one for me. In the meantime, I'd like to appeal to better service of your staff. An early response will be appreciated.
Sincerely,
Li Hua
1．假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居Mrs. Li 写一封投诉信，内容要点包括：
1.说明困扰你的问题； 2. 投诉的原因；3. 解决问题的建议。
注意：
1.词数80字左右；2.可以适当增加细节，以使行文连贯。
Dear Mrs. Li,
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours faithfully,
Li Hua
2．假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：
要点：1.写信目的；
2. 不满之处；
3. 表达期望（重新邮寄或退款）。
注意:1.书信内容包括以上要点；
2.词数80左右（书信格式已给出，不计入总词数）；
3.可适当增加细节，以使行文连贯。
Dear Sir or Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Lihua
3．假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bob写信投诉。内容包括：
1. 遇到的具体问题；
2. 表达诉求。
注意：1. 词数100左右；
2. 可以适当增加细节，以使行文连贯。
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4．假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：
1. 反映存在问题；2. 提出解决方案。
注意：
1. 写作词数应为80左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Manager,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely,
Li Hua
5．假定你是李华，在一家商店购得劣质商品，遂与营业员交涉。但该营业员对你态度粗暴，不予受理，你为此向经理写一封投诉信。
注意：1. 词数 100 左右；
2. 可以适当增加细节，以使行文连贯。
Dear Manager,
_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Sincerely yours,
Li Hua
6．假定你是李华，上周在某团定了一次pizza外卖。但是送餐时间比预定时间晚了近一个小时。你打电话询问商家和送餐员时，他们却互相推卸责任。请你根据以下提示，给该网站负责人写一封投诉信：
1. 表明写信的目的
2. 陈述你遇到的具体问题
3. 提出解决问题的方案
注意：1. 词数为100左右；
2. 可适当增加细节以使行文连贯；
提示词：送餐员：delivery boy
Dear Sir/ Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
7．假定你是李华，是某国际学校学生会生活部长。近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr. White写一封投诉信。内容包括:
1. 写信目的；
2. 投诉的具体问题；
3. 希望问题早日解决。
注意:
1. 词数80词左右。
2. 可适当增加细节，以使行文连贯。
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
8．假定你是李华，你7月12日从网上买了一款新手机，用了不久就发现由于手机电池原因待 机时间短且屏幕部分受损。请就此向网店店主Steve写一封投诉信，要点如下：
1.介绍购物情况；
2.反映存在的问题；
3.提出解决方案。
注意：1.词数100左右；
2.可以适当增加细节，以使行文连贯；
3.开头和结束语已为你写好。
Dear Steve,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
9．假如你是李华，昨天你有一次不愉快的收快递经历，你对快递员的服务非常不满，于是决定给快递公司经理写一封投诉信反映问题并希望改进。要点如下：
1. 快递员未联系你就私自将快递方在门卫室(guard room)
2. 快递包装破损
3. 快递员态度差，不愿承担责任
注意：1. 词数100词左右
2. 可以适当增加细节，以使行文连贯。
Dear Manager,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
All the best,
Li Hua
10．假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：
1.空调不能正常运行；
2.浴室不干净；
3.晚上周围噪声很大，且不给更换房间；
4.服务员态度随意，漫不经心。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
