2024年高考英语应用文写作押题范文（新高考专用）专题08 道歉信&投诉信-（含解析）
文档属性
| 名称 | 2024年高考英语应用文写作押题范文（新高考专用）专题08 道歉信&投诉信-（含解析） |  | |
| 格式 | docx | ||
| 文件大小 | 43.1KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 通用版 | ||
| 科目 | 英语 | ||
| 更新时间 | 2024-05-10 11:22:00 | ||
图片预览
文档简介
专题08 道歉信&投诉信
Passage 1
假定你是李华，因故不能参加外教Caroline本周五晚上开设的关于“中美文化差异”的讲座。请给她写一封信表达歉意，内容包括：
1. 表达歉意；
2. 解释原因；
3. 询问是否愿意提供相关资料。
注意：
1. 写作词数应为 80 左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Caroline,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
Dear Caroline,
I’m Li Hua, one of your students. I’m writing to apologize to you for failing to attend your lecture this Friday evening, which is about the difference between Chinese and English.
Because of a high fever, I have been in hospital for a timely treatment, which unfortunately prevented me from all school activities. In fact, I have strong interest in what you will share with us in the lecture. Therefore, I would appreciate it if you could provide me with some relevant materials.
I would deeply apologize again and wish your lecture a success.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文，要求考生给外教Caroline写一封邮件，对不能参加本周五晚上开设的关于“中美文化差异”的讲座表达歉意、解释原因并询问是否愿意提供相关资料。
【详解】1. 词汇积累
阻止：stop→prevent
感激：be grateful→appreciate
事实上：in fact→as a matter of fact
提供：offer→provide
2. 句式拓展
同义句转换
原句：I would deeply apologize again and wish your lecture a success.
拓展句：I would deeply apologize again and sincerely wish your lecture would be a success.
【点睛】【高分句型1】I’m writing to apologize to you for failing to attend your lecture this Friday evening, which is about the difference between Chinese and English. (运用了which引导的非限制性定语从句)
【高分句型2】In fact, I have strong interest in what you will share with us in the lecture. (运用了what引导的宾语从句)
Passage 2
假定你是李华，与交换生Leslie约好一起去博物馆，现因故不能赴约。请你给他写封邮件，内容包括：
1. 表示歉意；
2. 说明原因；
3. 另约时间。
注意：
1. 写作词数应为80左右；
2. 可以适当增加细节，以使行文连贯。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________________
【答案】Dear Leslie,
I’m terribly sorry to say that I am not able to go to the museum with you this Saturday morning.
Just now, my mother told me that we would see my grandparents that morning. They live lonely in the countryside. We want to spend the whole weekend in their house and keep them company.
I hope you can understand the situation. I will really appreciate it if you allow me to fix another suitable time to visit the museum. If it’s convenient for you, I’d like to schedule the visit for next Sunday.
I do apologize again for any inconvenience caused.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给交换生Leslie写信，就自己因故不能赴约一起去博物馆表达歉意，并说明原因和另约时间。
【详解】1.词汇积累
非常：terribly → very/awfully
整个的：whole → entire
希望：hope → wish
合适的：suitable → appropriate/proper
2.句式拓展
简单句变复合句
原句：They live lonely in the countryside. We want to spend the whole weekend in their house and keep them company.
拓展句：They live lonely in the countryside, where we are going to spend the whole weekend and keep them company.
【点睛】[高分句型1] I hope you can understand the situation. (运用了省略连词that的宾语从句)
[高分句型2] If it’s convenient for you, I’d like to schedule the visit for next Sunday. (运用了从
属连词if引导条件状语从句)
Passage 3
假定你是中学生李华，你的外教Miss White要求你们周一下午去听一个关于英国历史文化的讲座，你因故不能参加。请你写一张请假条向 Miss White 请假。要点如下：
1.表示歉意；
2.说明理由；
3.其它。
注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】Dear Miss White,
I’m Li Hua, deeply sorry for not being able to attend your lecture about English history next Monday afternoon. I’m writing to ask for a leave.
I am to participate in my final-round English Speech Contest on the same day, for which I have prepared for a long time. Personally, I’m desperate to achieve a preferable result. There is no doubt that the lecture about English history interests me most and I will try hard to make up. Would it be possible for me to have my classmates take notes for my later use.
Hoping to have your permission.
Yours Sincerely,
Li Hua
【分析】本篇书面表达属于应用文，要求考生就自己因故不能去听周一下午举办的关于英国历史文化的讲座给外教Miss White写假条请假。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态主要为一般现在时和一般将来时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1.表示歉意；
2.说明理由；
3.其它。
第二步:列提纲 （重点词组）
deeply sorry for; be able to do; attend your lecture about English history; ask for a leave; be desperate to do; try hard to do; make up; participate in
第三步：连词成句
1. I’m Li Hua, deeply sorry for not being able to attend your lecture about English history next Monday afternoon.
2. I’m writing to ask for a leave.
3. I am to participate in my final-round English Speech Contest on the same day, for which I have prepared for a long time.
4. There is no doubt that the lecture about English history interests me most and I will try hard to make up.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）(供参考)
1.表文章结构顺序：First of all, Firstly/First, Secondly/Second… And then, Finally, In the end, At last
2.表并列补充关系：What is more, Besides, Moreover, Furthermore, In addition As well as, not only…but (also), including
3.表转折对比关系：However, On the contrary, but, Although+clause(从句), In spite of+n/doing
4.表因果关系：Because, As, So, Thus, Therefore, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰。
【点睛】[高分句型1] I am to participate in my final-round English Speech Contest on the same day, for which I have prepared for a long time.（运用“介词+关系代词”引导的非限定性定语从句）
[高分句型2] There is no doubt that the lecture about English history interests me most and I will try hard to make up.（运用that引导的同位语从句）
Passage 4
假如你是李华，你的好友Tom想约你明晚和他家人共进晚餐，但你因故不能应约。请根据以下要点用英语给他写一封电子邮件：
1. 表示歉意；
2. 解释原因；
3. 弥补方法。
注意：1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】Dear Tom,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward If so, please don’t hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Yours,
Li Hua
【分析】本篇考查的作文类型是道歉信。
【详解】道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对言进行赔礼道歉时写的信件。道歉是一种礼貌，语言要坦率，诚恳。本文主要包括三个部分的内容：1.表示歉意的原由（I cannot join you and your family）；2.出现差错的原因（因为后天要参加一个重要的考试，我会太忙because I will be fully occupied then for an important exam coming the day after tomorrow），提出弥补的措施（ Is it possible for you and me to have a private meeting afterward ）；3.请求原谅。再次致歉，希望得到理解。语言要诚挚，解释要真实。要点都已经给出，但是要点只是提纲，考生还要在此基础上增加细节，不要逐字逐句翻译，要注意谋篇布局，运用合适的连接词连接全文，同时选择高级的词汇和语法项目让文章更有文采。审题时注意本文使用一般现在时。
【点睛】[高分句型]
I hope I can still have a chance to have a private gathering with you. 我希望我还有机会和你私下聚会。have a chance to do sth.有机会做某事。
Passage 5
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。要点如下：
1. 所购书中有破损，缺页现象；
2. 一些书籍价格比实体店书店还要贵。
注意：1. 词数80左右。
2可以适当增加细节，以使行文连贯。
3. 信的开头和结尾已给出，不计入总词数。
Dear Sir or Madam,
I am a middle school student.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【答案】Dear Sir or Madam,
I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. I bought some books from the Internet. But when I received the books, I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. In addition, some of the books are more expensive than those in the local bookstores.
Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments. I totally believe that they will improve their service in the future.
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【导语】本篇是应用文写作。要求考生以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。
【详解】1. 词汇积累
表达：express→convey
不愉快的：unpleasant→unfavorable
集中：focus on→concentrate on
另外：in addition→besides
2. 句式拓展
简单句变复合句
原句：In addition, some of the books are more expensive than those in the local bookstores.
拓展句：Furthermore, some of the books that I purchased online are priced higher than those available in local bookstores.
【点睛】[高分句型1]I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago.(运用了which引导的定语从句)
[高分句型2]Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments.(运用了which引导的非限制性定语从句)
Passage 6
假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bob写信投诉。内容包括：
1. 遇到的具体问题；
2. 表达诉求。
注意：1. 词数100左右；
2. 可以适当增加细节，以使行文连贯。
【答案】Dear Bob,
I’m Li Hua, one of your customers. I am writing to express my dissatisfaction with your product.
I bought a watch in your shop and received it yesterday. To my disappointment, there are some problems. First of all, the watch didn’t arrive on schedule. In addition, not only is it of the wrong color but also it’s of the wrong brand. I am sure you can thoroughly understand my discontent. And I wonder if you could return my money or change a new one for me.
I hope your service can be improved to live up to buyers’ expectations. Your kind consideration to my problems would be highly appreciated. Looking forward to your reply at your earliest convenience.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生对于你在海外代购网店买了一块手表，但是收货后发现一些问题的情况，写一封投诉信给店主Bob。
【详解】1.词汇积累
表达：express→ voice
按时：on schedule →on time
此外：In addition→ what’s more
完全地：thoroughly→ completely
2.句式拓展
简单句变复合句
原句：I hope your service can be improved to live up to buyers' expectations.
拓展句：I hope your service can be improved so that it can live up to buyers' expectations.
【点睛】[高分句型1]In addition, not only is it of the wrong color but also it's of the wrong brand.（运用了not only…but also的句型，其中not only后用部分倒转。）
[高分句型2]And I wonder if you could return my money or change a new one for me.
（运用了if引导的宾语从句。）
Passage 7
假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下：
1) 进行投诉；
2)说明问题；
3)说明解决方案
注意：1.词数 80 左右；
2.可适当增加细节，以使行文连贯。
Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a satisfactory answer.
I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will take legal action. Look forward to your attention and early reply.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉。
【详解】1.词汇积累
投诉：complain→make a complaint
购买：purchase→buy
令人满意的：satisfactory→content
代替：replace→take place of
2.句式拓展
同义句转换
原句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary pen I purchased from your store last week.
【点睛】[高分句型1] Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. (运用了which引导非限制性定语从句)
[高分句型2] I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if引导条件状语从句)
Passage 8
假定你是李华，你在英国学习，昨天你有一次不愉快的就餐经历，你对餐厅服务员的态度非常不满意，于是请你给该餐厅老板写信投诉。内容包括：
1. 问题：牛肉面(beef noodles)里有苍蝇 (fly)，服务员态度恶劣；
2. 要求：餐厅赔礼道歉；
3. 希望能改进服务。
注意：写作词数应为 80 左右。
参考词汇：complain 投诉
make a formal apology to sb 正式向某人道歉
Dear Sir or Madam,
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】Dear Sir or Madam,
I’m LiHua, one of your customers. I am writing to complain about the poor service of your waiters and express my dissatisfaction with their rude attitude to us.
Yesterday I went to your restaurant to have lunch but I had an awful experience. I was having beef noodles when suddenly I found two flies in them, which made me disgusted. What’s worse, I asked the waiter to change for another dish, only to be completely ignored by him. Therefore, I’d like you to investigate the matter seriously and make a formal apology to me. Personally, it’s time that your service should be improved to live up to the customers’ expectations.
I’d appreciate it if you could give due attention to the matter.
Yours,
LiHua
【导语】本篇书面表达属于应用文写作中的投诉信。要求考生向一家餐厅老板写信投诉，告知其自己就餐时的不愉快经历，阐明具体问题并要求餐厅赔礼道歉。
【详解】1.词汇积累
糟糕的：awful → terrible/unpleasant
更糟的是：what’s worse→ worse still
道歉：make an apology → apologize
就我个人而言：personally→ for my part/in my opinion
2.句式拓展
简单句变复合句
原句：I’m LiHua, one of your customers.
拓展句：I’m LiHua, who is one of your customers.
【点睛】【高分句型1】I was having beef noodles when suddenly I found two flies in them, which made me disgusted.（运用了when引导的时间状语从句和which引导的定语从句）
【高分句型2】Personally, it’s time that your service should be improved to live up to the customers’ expectations.（运用了that引导的定语从句和虚拟语气）
Passage 9
假如你是李华，上个月你在国外某品牌官网上购买了一条围巾，打算送给妈妈作为生日礼物， 却在收货时发现一些问题。请你就此给该网站写一封投诉邮件，要求如下：
1. 表明写信目的；
2. 反映问题；
3. 表达诉求。
注意：1. 词数 100 字左右；
2. 可以适当增加细节，以使行文连贯。
参考词汇：退款refund
To whom it may concern,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
To whom it may concern,
I, as a devoted customer of your brand, feel bad to trouble you but I’m writing to make/file a dramatic complaint about the scarf I bought at your official website last month.
In the first place, the woolen scarf intended for my mother’s birthday is of the wrong color, which is supposed to be pink instead of blue. What’s worse, when checking it, I found a dirty mark on one end. What bothers me most is the bad smell it gives off. It is astonishing that such a designer scarf should neglect its quality control, which makes me extremely disappointed.
In view of the flaws listed above, I insist you give me a full refund or change a new one for me.
Thanks for your consideration and I’d appreciate it a lot if my demand could be met soon.
Looking forward to your timely reply.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给国外某品牌官网写一封信，投诉在此网站上购买的一条围巾的质量问题。
【详解】1.词汇积累
①忠诚的：devoted →loyal
②令人惊讶的：astonishing→ surprising
③失望的：disappointed→ down
④要求：demand → requirement
2.句式拓展
同义句转换
原句：What bothers me most is the bad smell it gives off.
拓展句：It gives off the bad smell, which bothers me most.
【点睛】[高分句型1] In the first place, the woolen scarf intended for my mother's birthday is of the wrong color, which is supposed to be pink instead of blue. (运用了which引导非限制性定语从句)
[高分句型2] In view of the flaws listed above, I insist you give me a full refund or change a new one for me.(insist后是省略that的宾语从句)
Passage 10
假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm series），昨天才到货，且封面破损，数量不足。请就此向网店客服写邮件投诉。
要点如下：1. 介绍购物情况；2. 反映存在问题；3. 提出解决方案。
【答案】Dear sir/madam,
I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money back or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Li Hua
【分析】本篇书面表达属于应用文，要求考生给网店客服写封邮件进行投诉。
【详解】1.词汇积累
粗糙地：poorly→coarsely
事情：matters→things
返还：return →give back
此外：Besides→What's more
2.句式拓展
合并简单句
原句：I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago
拓展句：I’m one of your customers, who ordered a set of Bookworm Series on your website two weeks ago.
【点睛】[高分句型1] And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. (运用了so…that引导的结果状语从句)
[高分句型2] I hope that you either return my money back or deliver a new set of books to
me. (运用了that引导的宾语从句)
Passage 1
假定你是李华，因故不能参加外教Caroline本周五晚上开设的关于“中美文化差异”的讲座。请给她写一封信表达歉意，内容包括：
1. 表达歉意；
2. 解释原因；
3. 询问是否愿意提供相关资料。
注意：
1. 写作词数应为 80 左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Caroline,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
Dear Caroline,
I’m Li Hua, one of your students. I’m writing to apologize to you for failing to attend your lecture this Friday evening, which is about the difference between Chinese and English.
Because of a high fever, I have been in hospital for a timely treatment, which unfortunately prevented me from all school activities. In fact, I have strong interest in what you will share with us in the lecture. Therefore, I would appreciate it if you could provide me with some relevant materials.
I would deeply apologize again and wish your lecture a success.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文，要求考生给外教Caroline写一封邮件，对不能参加本周五晚上开设的关于“中美文化差异”的讲座表达歉意、解释原因并询问是否愿意提供相关资料。
【详解】1. 词汇积累
阻止：stop→prevent
感激：be grateful→appreciate
事实上：in fact→as a matter of fact
提供：offer→provide
2. 句式拓展
同义句转换
原句：I would deeply apologize again and wish your lecture a success.
拓展句：I would deeply apologize again and sincerely wish your lecture would be a success.
【点睛】【高分句型1】I’m writing to apologize to you for failing to attend your lecture this Friday evening, which is about the difference between Chinese and English. (运用了which引导的非限制性定语从句)
【高分句型2】In fact, I have strong interest in what you will share with us in the lecture. (运用了what引导的宾语从句)
Passage 2
假定你是李华，与交换生Leslie约好一起去博物馆，现因故不能赴约。请你给他写封邮件，内容包括：
1. 表示歉意；
2. 说明原因；
3. 另约时间。
注意：
1. 写作词数应为80左右；
2. 可以适当增加细节，以使行文连贯。
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
___________________________________________________________________________________________________________________________________
【答案】Dear Leslie,
I’m terribly sorry to say that I am not able to go to the museum with you this Saturday morning.
Just now, my mother told me that we would see my grandparents that morning. They live lonely in the countryside. We want to spend the whole weekend in their house and keep them company.
I hope you can understand the situation. I will really appreciate it if you allow me to fix another suitable time to visit the museum. If it’s convenient for you, I’d like to schedule the visit for next Sunday.
I do apologize again for any inconvenience caused.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给交换生Leslie写信，就自己因故不能赴约一起去博物馆表达歉意，并说明原因和另约时间。
【详解】1.词汇积累
非常：terribly → very/awfully
整个的：whole → entire
希望：hope → wish
合适的：suitable → appropriate/proper
2.句式拓展
简单句变复合句
原句：They live lonely in the countryside. We want to spend the whole weekend in their house and keep them company.
拓展句：They live lonely in the countryside, where we are going to spend the whole weekend and keep them company.
【点睛】[高分句型1] I hope you can understand the situation. (运用了省略连词that的宾语从句)
[高分句型2] If it’s convenient for you, I’d like to schedule the visit for next Sunday. (运用了从
属连词if引导条件状语从句)
Passage 3
假定你是中学生李华，你的外教Miss White要求你们周一下午去听一个关于英国历史文化的讲座，你因故不能参加。请你写一张请假条向 Miss White 请假。要点如下：
1.表示歉意；
2.说明理由；
3.其它。
注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】Dear Miss White,
I’m Li Hua, deeply sorry for not being able to attend your lecture about English history next Monday afternoon. I’m writing to ask for a leave.
I am to participate in my final-round English Speech Contest on the same day, for which I have prepared for a long time. Personally, I’m desperate to achieve a preferable result. There is no doubt that the lecture about English history interests me most and I will try hard to make up. Would it be possible for me to have my classmates take notes for my later use.
Hoping to have your permission.
Yours Sincerely,
Li Hua
【分析】本篇书面表达属于应用文，要求考生就自己因故不能去听周一下午举办的关于英国历史文化的讲座给外教Miss White写假条请假。
【详解】第一步：审题
体裁：应用文
时态：根据提示，时态主要为一般现在时和一般将来时。
结构：总分法
总分法指把主题句作为总说，把支持句作为分说，并以这种方式安排所写内容。
要求：
1.表示歉意；
2.说明理由；
3.其它。
第二步:列提纲 （重点词组）
deeply sorry for; be able to do; attend your lecture about English history; ask for a leave; be desperate to do; try hard to do; make up; participate in
第三步：连词成句
1. I’m Li Hua, deeply sorry for not being able to attend your lecture about English history next Monday afternoon.
2. I’m writing to ask for a leave.
3. I am to participate in my final-round English Speech Contest on the same day, for which I have prepared for a long time.
4. There is no doubt that the lecture about English history interests me most and I will try hard to make up.
根据提示及关键词（组）进行遣词造句，注意主谓一致和时态问题。
第四步：连句成篇（衔接词）(供参考)
1.表文章结构顺序：First of all, Firstly/First, Secondly/Second… And then, Finally, In the end, At last
2.表并列补充关系：What is more, Besides, Moreover, Furthermore, In addition As well as, not only…but (also), including
3.表转折对比关系：However, On the contrary, but, Although+clause(从句), In spite of+n/doing
4.表因果关系：Because, As, So, Thus, Therefore, As a result
连句成文，注意使用恰当的连词进行句子之间的衔接与过渡，书写一定要规范清晰。
【点睛】[高分句型1] I am to participate in my final-round English Speech Contest on the same day, for which I have prepared for a long time.（运用“介词+关系代词”引导的非限定性定语从句）
[高分句型2] There is no doubt that the lecture about English history interests me most and I will try hard to make up.（运用that引导的同位语从句）
Passage 4
假如你是李华，你的好友Tom想约你明晚和他家人共进晚餐，但你因故不能应约。请根据以下要点用英语给他写一封电子邮件：
1. 表示歉意；
2. 解释原因；
3. 弥补方法。
注意：1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】Dear Tom,
Thank you for your invitation to dinner at your home tomorrow evening. Unfortunately, it is much to my regret that I cannot join you and your family, because I will be fully occupied then for an important exam coming the day after tomorrow. I feel terribly sorry for missing the chance of such a happy get-together, and I hope that all of you enjoy a good time. Is it possible for you and me to have a private meeting afterward If so, please don’t hesitate to drop me a line about your preferable date. I do long for a pleasant chat with you.
Please allow me to say sorry again.
Yours,
Li Hua
【分析】本篇考查的作文类型是道歉信。
【详解】道歉信是指因过失或疏忽做错了事，给别人带来了麻烦或损失，发觉后要立即写信给对言进行赔礼道歉时写的信件。道歉是一种礼貌，语言要坦率，诚恳。本文主要包括三个部分的内容：1.表示歉意的原由（I cannot join you and your family）；2.出现差错的原因（因为后天要参加一个重要的考试，我会太忙because I will be fully occupied then for an important exam coming the day after tomorrow），提出弥补的措施（ Is it possible for you and me to have a private meeting afterward ）；3.请求原谅。再次致歉，希望得到理解。语言要诚挚，解释要真实。要点都已经给出，但是要点只是提纲，考生还要在此基础上增加细节，不要逐字逐句翻译，要注意谋篇布局，运用合适的连接词连接全文，同时选择高级的词汇和语法项目让文章更有文采。审题时注意本文使用一般现在时。
【点睛】[高分句型]
I hope I can still have a chance to have a private gathering with you. 我希望我还有机会和你私下聚会。have a chance to do sth.有机会做某事。
Passage 5
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。要点如下：
1. 所购书中有破损，缺页现象；
2. 一些书籍价格比实体店书店还要贵。
注意：1. 词数80左右。
2可以适当增加细节，以使行文连贯。
3. 信的开头和结尾已给出，不计入总词数。
Dear Sir or Madam,
I am a middle school student.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
_
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【答案】Dear Sir or Madam,
I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. I bought some books from the Internet. But when I received the books, I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. In addition, some of the books are more expensive than those in the local bookstores.
Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments. I totally believe that they will improve their service in the future.
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【导语】本篇是应用文写作。要求考生以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。
【详解】1. 词汇积累
表达：express→convey
不愉快的：unpleasant→unfavorable
集中：focus on→concentrate on
另外：in addition→besides
2. 句式拓展
简单句变复合句
原句：In addition, some of the books are more expensive than those in the local bookstores.
拓展句：Furthermore, some of the books that I purchased online are priced higher than those available in local bookstores.
【点睛】[高分句型1]I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago.(运用了which引导的定语从句)
[高分句型2]Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments.(运用了which引导的非限制性定语从句)
Passage 6
假定你是李华，在海外代购网店买了一块手表，但是收货后发现了一些问题。请给该店店主Bob写信投诉。内容包括：
1. 遇到的具体问题；
2. 表达诉求。
注意：1. 词数100左右；
2. 可以适当增加细节，以使行文连贯。
【答案】Dear Bob,
I’m Li Hua, one of your customers. I am writing to express my dissatisfaction with your product.
I bought a watch in your shop and received it yesterday. To my disappointment, there are some problems. First of all, the watch didn’t arrive on schedule. In addition, not only is it of the wrong color but also it’s of the wrong brand. I am sure you can thoroughly understand my discontent. And I wonder if you could return my money or change a new one for me.
I hope your service can be improved to live up to buyers’ expectations. Your kind consideration to my problems would be highly appreciated. Looking forward to your reply at your earliest convenience.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生对于你在海外代购网店买了一块手表，但是收货后发现一些问题的情况，写一封投诉信给店主Bob。
【详解】1.词汇积累
表达：express→ voice
按时：on schedule →on time
此外：In addition→ what’s more
完全地：thoroughly→ completely
2.句式拓展
简单句变复合句
原句：I hope your service can be improved to live up to buyers' expectations.
拓展句：I hope your service can be improved so that it can live up to buyers' expectations.
【点睛】[高分句型1]In addition, not only is it of the wrong color but also it's of the wrong brand.（运用了not only…but also的句型，其中not only后用部分倒转。）
[高分句型2]And I wonder if you could return my money or change a new one for me.
（运用了if引导的宾语从句。）
Passage 7
假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下：
1) 进行投诉；
2)说明问题；
3)说明解决方案
注意：1.词数 80 左右；
2.可适当增加细节，以使行文连贯。
Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a satisfactory answer.
I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will take legal action. Look forward to your attention and early reply.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉。
【详解】1.词汇积累
投诉：complain→make a complaint
购买：purchase→buy
令人满意的：satisfactory→content
代替：replace→take place of
2.句式拓展
同义句转换
原句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary pen I purchased from your store last week.
【点睛】[高分句型1] Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. (运用了which引导非限制性定语从句)
[高分句型2] I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if引导条件状语从句)
Passage 8
假定你是李华，你在英国学习，昨天你有一次不愉快的就餐经历，你对餐厅服务员的态度非常不满意，于是请你给该餐厅老板写信投诉。内容包括：
1. 问题：牛肉面(beef noodles)里有苍蝇 (fly)，服务员态度恶劣；
2. 要求：餐厅赔礼道歉；
3. 希望能改进服务。
注意：写作词数应为 80 左右。
参考词汇：complain 投诉
make a formal apology to sb 正式向某人道歉
Dear Sir or Madam,
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】Dear Sir or Madam,
I’m LiHua, one of your customers. I am writing to complain about the poor service of your waiters and express my dissatisfaction with their rude attitude to us.
Yesterday I went to your restaurant to have lunch but I had an awful experience. I was having beef noodles when suddenly I found two flies in them, which made me disgusted. What’s worse, I asked the waiter to change for another dish, only to be completely ignored by him. Therefore, I’d like you to investigate the matter seriously and make a formal apology to me. Personally, it’s time that your service should be improved to live up to the customers’ expectations.
I’d appreciate it if you could give due attention to the matter.
Yours,
LiHua
【导语】本篇书面表达属于应用文写作中的投诉信。要求考生向一家餐厅老板写信投诉，告知其自己就餐时的不愉快经历，阐明具体问题并要求餐厅赔礼道歉。
【详解】1.词汇积累
糟糕的：awful → terrible/unpleasant
更糟的是：what’s worse→ worse still
道歉：make an apology → apologize
就我个人而言：personally→ for my part/in my opinion
2.句式拓展
简单句变复合句
原句：I’m LiHua, one of your customers.
拓展句：I’m LiHua, who is one of your customers.
【点睛】【高分句型1】I was having beef noodles when suddenly I found two flies in them, which made me disgusted.（运用了when引导的时间状语从句和which引导的定语从句）
【高分句型2】Personally, it’s time that your service should be improved to live up to the customers’ expectations.（运用了that引导的定语从句和虚拟语气）
Passage 9
假如你是李华，上个月你在国外某品牌官网上购买了一条围巾，打算送给妈妈作为生日礼物， 却在收货时发现一些问题。请你就此给该网站写一封投诉邮件，要求如下：
1. 表明写信目的；
2. 反映问题；
3. 表达诉求。
注意：1. 词数 100 字左右；
2. 可以适当增加细节，以使行文连贯。
参考词汇：退款refund
To whom it may concern,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
To whom it may concern,
I, as a devoted customer of your brand, feel bad to trouble you but I’m writing to make/file a dramatic complaint about the scarf I bought at your official website last month.
In the first place, the woolen scarf intended for my mother’s birthday is of the wrong color, which is supposed to be pink instead of blue. What’s worse, when checking it, I found a dirty mark on one end. What bothers me most is the bad smell it gives off. It is astonishing that such a designer scarf should neglect its quality control, which makes me extremely disappointed.
In view of the flaws listed above, I insist you give me a full refund or change a new one for me.
Thanks for your consideration and I’d appreciate it a lot if my demand could be met soon.
Looking forward to your timely reply.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给国外某品牌官网写一封信，投诉在此网站上购买的一条围巾的质量问题。
【详解】1.词汇积累
①忠诚的：devoted →loyal
②令人惊讶的：astonishing→ surprising
③失望的：disappointed→ down
④要求：demand → requirement
2.句式拓展
同义句转换
原句：What bothers me most is the bad smell it gives off.
拓展句：It gives off the bad smell, which bothers me most.
【点睛】[高分句型1] In the first place, the woolen scarf intended for my mother's birthday is of the wrong color, which is supposed to be pink instead of blue. (运用了which引导非限制性定语从句)
[高分句型2] In view of the flaws listed above, I insist you give me a full refund or change a new one for me.(insist后是省略that的宾语从句)
Passage 10
假定你是李华，两周前你从网上订购了一套英语书虫系列读物（Bookworm series），昨天才到货，且封面破损，数量不足。请就此向网店客服写邮件投诉。
要点如下：1. 介绍购物情况；2. 反映存在问题；3. 提出解决方案。
【答案】Dear sir/madam,
I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I’m sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money back or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
Li Hua
【分析】本篇书面表达属于应用文，要求考生给网店客服写封邮件进行投诉。
【详解】1.词汇积累
粗糙地：poorly→coarsely
事情：matters→things
返还：return →give back
此外：Besides→What's more
2.句式拓展
合并简单句
原句：I’m one of your customers. I ordered a set of Bookworm Series on your website two weeks ago
拓展句：I’m one of your customers, who ordered a set of Bookworm Series on your website two weeks ago.
【点睛】[高分句型1] And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. (运用了so…that引导的结果状语从句)
[高分句型2] I hope that you either return my money back or deliver a new set of books to
me. (运用了that引导的宾语从句)