2024年高考英语冲刺抢分：安慰信 投诉信（新高考专用）（含解析）
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| 名称 | 2024年高考英语冲刺抢分：安慰信 投诉信（新高考专用）（含解析） |  | |
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| 更新时间 | 2024-05-26 19:56:47 | ||
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2024年高考英语冲刺抢分：安慰信 投诉信（新高考专用）
目录
安慰信
【应试秘籍】安慰信思路...................................................................................................................................01
【应试秘籍】安慰信常用词块...........................................................................................................................02
【应试秘籍】安慰信必背句式...........................................................................................................................02
投诉信
【应试秘籍】投诉信思路..................................................................................................................................04
【应试秘籍】投诉信常用词块..........................................................................................................................03
【应试秘籍】投诉信必背句式..........................................................................................................................04
【抢分通关】安慰信经典考题..........................................................................................................................06
【抢分通关】投诉信经典考题..........................................................................................................................10
安慰信
秘籍：采用三段式，分为开头段、主体段和结尾段。具体思路如下：
开头段：表明对发生的事情感到难过，然后写信表示慰问。
主体段：描述具体事件并给与帮助或提出解决办法。
结尾段：给与鼓励和支持，并强调祝愿对方早日康复或渡过难关之类。
安慰信常用词块
upset 不安的，沮丧的
depressed消沉的，沮丧的
be shocked at对……感到震惊
be sorry to learn sth了解到……很难过
regardless of 不管,不顾④get out of trouble摆脱困境
offer one's sympathy 表示某人的同情
fail to do sth 未成功做某事
be relieved to know ...很欣慰得知……
place oneself in the place of others 换位思考
relate to/understand sb's feelings理解某人的感受
make it sooner or later早晚会成功的
Wish you a prosperous and successful future.愿你前程似锦。
安慰信必背句式
开头常用句
I'm sorry to learn that you didn't do well in that exam and that you are worried about your study.
我非常遗憾地得知你上次考试没考好，对学习很担心。
I was shocked to hear of +the news that you failed in the exam.
听到你的考试失败了的消息，我感到很震惊。
I’m writing to tell you how sorry I am to hear about sth.your loss...
我写信是想告诉你，我听到你的损失很难过。
Knowing your situation,I feel terribly sorry about sth...
知道了你的情况，我为此感到非常难过。
In today’s newspaper, I read about the recent events in your hometown and I am writing to extend my deepest condolences.
在今天的报纸上，我看到你们家乡最近发生的事件，特此写信表示慰问。
I am really worried about you and your family, and all your friends there.
我真的很担心你和你的家人及朋友。
主体常用句
In the first place，taking a positive attitude to the examination is particularly important.
首先，对考试有一个积极的态度是尤其重要的。
Everyone in our class misses you very much, and we’re all hoping you’ll be back soon.
班里每个人都很想念你，希望你能尽快回来。
As the College Entrance Examination is approaching，most of the students are more or less stressful.
随着高考的临近，大部分学生或多或少有压力。
What you have to do now，I think，is to have a good rest and follow the doctor's advice.
我认为，现在你必须做的是好好休息，听从医生的建议。
When you recover and get back，our classmates and I are all willing to help you to make up the missing lessons at the weekend.
当你康复返校时，我和同学们周末都乐意帮助你补落下的功课。
6. As is known to all, failure is the mother of success. I do hope you won’t lose heart and will get ready to try again. 众所周知，失败是成功之母。我真的希望你不要灰心，做好准备再试一次。
结尾常用句
May the sorrow you feel in your heart be lightened by the love that surrounds you.
愿你内心的忧伤被周围的爱所抹去。
Don’t let it get you down. It will be over very soon.不要让这件事击垮你。事情很快就会过去的。
If there is anything you need me to do , don’t hesitate to let me know.
Cheer up! Things will work out for the best.
振作点！事情会有好结果的。
Remember ,we won’t be far away if you need any help!
记住，如果你需要任何帮助，我们都会在不远处！
I hope you can find my encouragement helpful. Best wishes.
我希望你能对我的鼓励有所帮助。最美好的祝愿给你。
投诉信
秘籍：投诉信采用三段式，分为开头段、主体段和结尾段。具体思路如下：
开头段：介绍自己，表明写作的目的-投诉对方的产品或服务。
主体段：详述投诉的问题并提出合理的建议或补救措施。
结尾段：希望对方给予考虑，并期待对方尽快回复。
投诉信常用词块
complaint n．投诉
unsatisfactory adj．令人不满意的
negligence n.疏忽
in charge of负责
remedy n.补救，治疗
take action采取行动
distressing adj.令人失望的
disappointing adj．使人失望的
投诉信必背句式
开头常用句
I'm writing to make a complaint about...
我写信是投诉......
I want to express my dissatisfaction about.....
我想要表达对…….的不满
It is a great pity that we find there is something wrong with...
令人非常遗憾的是我们发现……有问题。
I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about your restaurant.
我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。
I'm writing to make a complaint about the canteen service of our school.
我写这封信是为了投诉我们学校的食堂服务。
I want to express my dissatisfaction about the woolen scarf I bought from your company.
我想要表达我对从你们公司买的羊毛围巾的不满。
This letter is a complaint concerning the actions of one of your salespersons
.这封信是对你们一名销售人员行为的投诉。
I am writing to let you know the bad attitude of one of your staff member.
我写信是想让你知道你们的一位工作人员的恶劣态度。
主体常用句
In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I fnd it hard to sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的
坐在这里吃饭。
Needless to say, such a way of dealing with customers is unacceptable.
不用说，这样对待顾客的方式是不可接受的。
I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
Now this problem keeps worrying me.
现在这个问题一直在困扰我。
To improve the situation, you can take the following measures.
为了改善状况，你们可以采取下面的措施。
Can you change a new one for me as soon as possible
你们可以尽快给我换件新的吗
I insist you change a new one for me or give me a refund.
我坚持你们给我换件新的或者给我退款。
There are some reasons why I am not satisfed with... At first.... what's worse.... , Eventually...
我对...不满意的理由有这几个。首先....还有..... 最....
It's a pity that your goods and service have the following unacceptable/unbearable problems. Firstly....., In addition.... What's more....
很遗憾你们的产品和服务竟然有以下这些令人难以接受的问题。
There are some problems that I hope to bring your attentions. For one things....For another thing..
有一些问题希望能引起你们的注意。首先....其次..
My complaints mainly lies in the following aspects.
我的投诉主要是以下几个方面。
结尾常用句
Taking all things above into the consideration, I request that you either...or...
考虑到上述情况，我要求你们要么...要么...
Taking into account all three factors above, I request that.....
考虑到以上的三个因素，我要求.... I.Thanks for your consideration.感谢你的考虑。
I hope you will give due attention to this matter.
我希望你给予此事应有的重视。
I believe you will take my complaint seriously.
我相信你会认真考虑我的投诉。
I'll appreciate it if mydemand is met.
如果我的要求被满足，我会非常感激。
I'm looking forward toyour early reply.
期待着你早日答复。
安慰信
（2024·云南曲靖·一模）
假如你是李华，你的英国笔友Julia发来邮件，说一个同学的恶作剧（prank）让她的自尊心受到了伤害，而且对自我产生了怀疑。请你给她回一封邮件安慰她。注意：
1. 词数80左右；
2. 可适当增加细节，以使行文连贯。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Julia,
I’m really sorry to hear about the prank that hurt your self-esteem and made you doubt yourself.
Please remember that your worth is not determined by others’ actions or words. You are a strong and incredible person, full of unique qualities and strengths. Don’t let this incident define you. Surround yourself with people who truly appreciate and support you. Take some time to reflect on the things that make you special, and focus on nurturing your self-confidence.
If there’s anything I can do to support you, please let me know.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。题目要求学生回复英国笔友Julia的邮件，对她在邮件中描述的因恶作剧而受到伤害的情况给予安慰。
【详解】1. 词汇积累
伤害：hurt→injure
决定：determine→decide
了不起的：incredible→remarkable, extraordinary
专注于：focus on→concentrate on
培养：nurture→develop, cultivate
2. 句式拓展
简单句变复合句
原句：You are a strong and incredible person, full of unique qualities and strengths.
拓展句：You are a strong and incredible person, who is full of unique qualities and strengths.
【点睛】[高分句型1] I’m really sorry to hear about the prank that hurt your self-esteem and made you doubt yourself. (运用了that引导限制性定语从句)
[高分句型2] Please remember that your worth is not determined by others’ actions or words. (运用了that引导宾语从句)
（23-24高三上·河北张家口·期末）
假定你是李华，今天课上你发现外教Mr. Smith有感冒症状。请你给他写一封邮件，内容包括：
1. 表达你对他的关心；
2. 表示愿意陪他去看医生，提供必要的帮助。
注意：
1. 写作词数应为80个左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Mr. Smith，
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】
Dear Mr. Smith,
I hope this email finds you well. During today’s class, I noticed that you seem to be showing symptoms of a cold. I am genuinely concerned about your health.
If you haven’t got better, I strongly recommend seeing a doctor to get proper advice and treatment. I am willing to accompany you to the hospital or clinic and offer any assistance you may need. Please let me know if there’s anything I can do to help you feel better.
Take care and get well soon.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给外教Mr. Smith写封邮件，对其有感冒症状表示关心，并表示愿意陪他去看医生，提供必要的帮助。
【详解】1. 词汇积累
真诚地：genuinely→ sincerely
担忧的：concerned → worried
建议：recommend → suggest
陪伴：accompany sb.→ keep pany
2. 句式拓展
合并句子
原句：During today’s class, I noticed that you seem to be showing symptoms of a cold. I am genuinely concerned about your health.
拓展句：During today’s class, I noticed that you seem to be showing symptoms of a cold, so I am genuinely concerned about your health.
【点睛】【高分句型1】 During today’s class, I noticed that you seem to be showing symptoms of a cold. (运用了that引导的宾语从句)
【高分句型2】 If you haven’t already, I strongly recommend seeing a doctor to get proper advice and treatment. (运用了if引导的状语从句)
假如你是杭州外国语学校的学生会主席李华，请你用英语给杭州娃哈哈进出口有限公司总经理宗馥莉女士写一封信，表达对她刚刚痛失她的“民族企业家父亲——宗庆后老先生”的慰问。内容包括：
1.表达哀思；
2.对娃哈哈集团的希望和建议。
condolences—慰问；吊唁
Dear Ms. Zong,
I’m Li Hua from Hangzhou Foreign Language High School.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Ms. Zong,
I’m Li Hua from Hangzhou Foreign Language High School. I was deeply saddened to hear about the passing of your great father, the founder of Wahaha Group. On behalf of the student body at our school, I extend our heartfelt condolences to you and your family during this difficult time.
We hope that the values and principles instilled by your father will continue to guide Wahaha Group towards continued success and prosperity. Furthermore, we encourage Wahaha Group to continue its dedication to contributing to the country’s economic development.
Additionally, we suggest that Wahaha Group focus on product development for the elderly, as our society is
rapidly aging. Prioritizing environmentally friendly practices is also crucial, as we only have one planet. We hope to see Wahaha Group lead the way in sustainable business practices.
With sincere sympathy and warm regards.
【导语】本篇书面表达属于应用文。要求考生用英语给杭州娃哈哈进出口有限公司总经理宗馥莉女士写一封信，表达对她刚刚痛失她的“民族企业家父亲——宗庆后老先生”的慰问，内容包括：表达哀思和对娃哈哈集团的希望和建议。
【详解】1.词汇积累
悲伤的：saddened→sorrowful/heartbroken
持续的：continued→ persistent/continuous
建议：suggest→propose
关注：focus on→concentrate on
2.句式拓展
同义句拓展
原句：We hope to see Wahaha Group lead the way in sustainable business practices.
拓展句：We are in the hope that we can see Wahaha Group lead the way in sustainable business practices.
【点睛】【高分句型1】We hope that the values and principles instilled by your father will continue to guide Wahaha Group towards continued success and prosperity.（运用了that引导宾语从句和过去分词作后置定语）
【高分句型2】Prioritizing environmentally friendly practices is also crucial, as we only have one planet.（运用了动名词作主语和as引导状语从句）
4．假定你是李华，你班交换生Peter为了保持健康每天做体育运动，但最近囚为运动过量而拉伤了腿部肌肉。请你给他写一封邮件，表示关心，内容包括：
1．表示安慰;
2．提出建议并表示祝愿。
注意：1．词数80左右;
2．可以适当增加细节，以使行文连贯。
参考词汇：拉伤肌肉strain a muscle
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Peter,
I hope this email finds you well. I was sorry to hear that you’ve strained your leg muscle due to excessive exercise. Your dedication to staying fit is admirable, but it’s crucial to strike a balance to avoid such injuries.
Rest assured, a minor setback like this won’t keep you down for long. I suggest taking adequate rest, applying ice packs to reduce swelling, and consulting a physiotherapist for professional advice.
Remember, we’re all here to support you. I wish you a speedy recovery and hope to see you back in action soon, but this time, with a little more caution. Take care!
Yours,
Li Hua
【导语】本篇是应用文写作。你班交换生Peter为了保持健康每天做体育运动，但最近囚为运动过量而拉伤了腿部肌肉，要求考生给他写一封邮件，表示关心。
【详解】1. 词汇积累
关键的：crucial→essential
建议：suggest→advise
足够的：adequate→enough
小心：caution→carefulness
2. 句式拓展
简单句变复合句
原句：Your dedication to staying fit is admirable, but it’s crucial to strike a balance to avoid such injuries.
拓展句：While your dedication to staying fit is admirable, it is also crucial that you strike a balance to avoid sustaining such injuries.
【点睛】[高分句型1]I was sorry to hear that you’ve strained your leg muscle due to excessive exercise.(that引导的宾语从句)
[高分句型2]I suggest taking adequate rest, applying ice packs to reduce swelling, and consulting a physiotherapist for professional advice.(动名词作宾语)
5.假设你是李萍，得知你的外籍教师Fred在下班回家的路上发生车祸住院。请你根据以下提示，给他写封邮件：
1. 表达同学们的关心；
2. 安慰并鼓励他；
3. 表达祝愿与期望。
注意：
1. 词数不少于80；
2. 可适当加入细节，使内容充实、行文连贯；
3. 开头和结尾已给出，不计入总词数。
Dear Fred,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Ping
【答案】
Dear Fred,
On hearing the news that you’re injured and in hospital on your way home from work, we feel very sorry. Are you getting much better now Please don’t worry about your illness. What you need to do is to have a good rest and follow the doctor’s advice.We believe that you are brave enough to win the battle against your disease. You needn’t worry about our lessons, either. When you come back to school, we are all willing to work hard to make up for the missing lessons. We are greatly convinced that we can catch up with others quickly. We all hope that you will recover as soon as possible.
Yours,
Li Ping
【导语】本篇书面表达属于应用文。要求考生写封邮件慰问出车祸的外籍教师Fred。
【详解】1.词汇积累
消息：news→information
休息：have a rest→take a break
建议：advice→suggestion
返回：come back→return
2.句式拓展
同义句转换
原句：We believe that you are brave enough to win the battle against your disease.
拓展句：We believe that you have enough courage to overcome your illness.
【点睛】【高分句型1】What you need to do is to have a good rest and follow the doctor’s advice.(运用了what引导的主语从句)
【高分句型2】We are greatly convinced that we can catch up with others quickly.(运用了that引导的宾语从句)
投诉信
（23-24高三·重庆·阶段练习）
假定你是李华，外教Ryan给你的作业打了B，但你觉得应得A。请你给外教写一封邮件，内容包括：
1. 说明你应得A的理由(至少两点)；2. 提出希望。
注意：
1. 写作词数应为80左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Ryan,
I’m Li Hua from Class 3._______________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】
Dear Ryan,
I’m Li Hua from Class 3. I’m writing to discuss the B grade I received for my recent assignment. While I respect your feedback, I genuinely believe that my work deserves an A grade.
The reasons are twofold. Firstly, my assignment fulfilled all the requirements. I dedicated a substantial amount of effort and time to this project, conducting thorough research and strictly following all the guidelines. Secondly, not only did my work bring forward innovative ideas, but it also presented well-structured arguments, all in a clear and mistake-free format.
It is with these considerations in mind that I respectfully request a reconsideration of my grade. Your earliest reply would be greatly appreciated.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给外教Ryan写封邮件，说明你的作业应该得A的理由，并提出希望。
【详解】1.词汇积累
虽然：while→although
首先：firstly→in the first place
新颖的：innovative→original
要求：request→demand
2.句式拓展
简单句变复合句
原句：Your earliest reply would be greatly appreciated.
拓展句：I would appreciate it if I can get your earliest reply.
【点睛】【高分句型1】Secondly, not only did my work bring forward innovative ideas, but it also presented
well-structured arguments, all in a clear and mistake-free format. (运用了not only位于句首的部分倒装句式)
【高分句型2]】It is with these considerations in mind that I respectfully request a reconsideration of my grade.(运用了it is...that...强调句式)
（23-24高三·云南·阶段练习）
假如你是李华，最近你在某英文网站订购电影票时遇到一些问题。为此，你决定向该公司的服务部进行投诉。内容包括：
1．网页设计不合理；
2．退款不及时；
3．希望问题尽快得到解决。
注意：
1．写作词数应为80词左右；
2．开头和结尾已给出，不计入总词数；
3．请按如下格式在答题卡的相应位置作答。
Dear Sir or Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I’m looking forward to your early reply.
Yours faithfully,
Li Hua
【答案】
Dear Sir or Madam,
My name is Li Hua, a high school student. I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website.
First of all, the layout of your web page was confusing, which led me to place a wrong order. What’s worse, when I tried to get a refund, I found that I had to wait three days, which made me very disappointed. You are known as a popular website, but my experience shows that your service needs improvement. I would appreciate it if you could address these problems as soon as possible.
I’m looking forward to your early reply.
Yours faithfully,
Li Hua
【导语】本篇书面表达属于应用文，要求考生给某英文网站的服务部写封信，投诉订购电影票时遇到的一
些问题。
【详解】1.词汇积累
令人心烦意乱的：upsetting→mind-numbing
令人困惑的：confusing→puzzling
解决：address→solve
更糟糕的是：what’s worse→worse still
2.句式拓展
简单句变复合句
原句：My name is Li Hua, a high school student.
拓展句：My name is Li Hua, who is a high school student.
【点睛】[高分句型1] I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website. (运用了省略关系代词引导的限制性定语从句，when引导的时间状语从句的省略)
[高分句型2] First of all, the layout of your web page was confusing, which led me to place a wrong order. (运用了which引导的非限制性定语从句)
3.（23-24高三·河南南阳·阶段练习）
假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下：
1) 进行投诉；
2)说明问题；
3)说明解决方案
注意：1.词数 80 左右；
2.可适当增加细节，以使行文连贯。
Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a satisfactory answer.
I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will take legal action. Look forward to your attention and early reply.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉。
【详解】1.词汇积累
投诉：complain→make a complaint
购买：purchase→buy
令人满意的：satisfactory→content
代替：replace→take place of
2.句式拓展
同义句转换
原句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary pen I purchased from your store last week.
【点睛】[高分句型1] Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. (运用了which引导非限制性定语从句)
[高分句型2] I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if引导条件状语从句)
4.（2024高三·全国·专题练习）
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。要点如下：
1. 所购书中有破损，缺页现象；
2. 一些书籍价格比实体店书店还要贵。
注意：1. 词数80左右。
2可以适当增加细节，以使行文连贯。
3. 信的开头和结尾已给出，不计入总词数。
Dear Sir or Madam,
I am a middle school student.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【答案】
Dear Sir or Madam,
I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. I bought some books from the Internet. But when I received the books, I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. In addition, some of the books are more expensive than those in the local bookstores.
Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments. I totally believe that they will improve their service in the future.
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【导语】本篇是应用文写作。要求考生以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。
【详解】1. 词汇积累
表达：express→convey
不愉快的：unpleasant→unfavorable
集中：focus on→concentrate on
另外：in addition→besides
2. 句式拓展
简单句变复合句
原句：In addition, some of the books are more expensive than those in the local bookstores.
拓展句：Furthermore, some of the books that I purchased online are priced higher than those available in local bookstores.
【点睛】[高分句型1]I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago.(运用了which引导的定语从句)
[高分句型2]Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments.(运用了which引导的非限制性定语从句)
5.（2024高三·全国·专题练习）
假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给该网站写一封投诉信，包括以下内容：
申购情况 实际情况
颜色 黑色 白色
码数 9 8.5
到货日期 4月10日 4月20日
1. 写信的目的；
2. 投诉内容（见表格）；
3. 要求：重新邮寄或退款；
4. 询问：若寄回，谁承担邮寄费。
注意：1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
Dear Sir,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】
Dear Sir,
I’m writing to complain about a pair of sneakers recently purchased from your website. What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. By the way, if I send back the wrong shoes, will your company pay for the postage
I would appreciate it if you are kind enough to solve the problem as soon as possible.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。题目要求学生以李华的身份，给某英文购物网站写一封投诉信，需说明写信目的，根据具体信息表述自己的投诉，提出自己的诉求，并对邮寄费相关问题进行询问。
【详解】1. 词汇积累
使恼怒：annoy→irritate
要求：demand→request
立即：immediately→instantly, right away
解决：solve→find a solution to
2. 句式拓展
简单句变复合句
原句：I’m writing to complain about a pair of sneakers recently purchased from your website.
拓展句：I’m writing to complain about a pair of sneakers that I recently purchased from your website.
【点睛】[高分句型1] What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. (运用了What引导名词性从句作主语)
[高分句型2] Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. (运用了it作形式主语、that引导名词性从句作真正的主语、which引导限制性定语从句、should have done虚拟语气)
[高分句型3] For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. (运用了that引导名词性从句作demand的宾语并省略了that、省略should及“should+动词原形”形式的虚拟语气)
目录
安慰信
【应试秘籍】安慰信思路...................................................................................................................................01
【应试秘籍】安慰信常用词块...........................................................................................................................02
【应试秘籍】安慰信必背句式...........................................................................................................................02
投诉信
【应试秘籍】投诉信思路..................................................................................................................................04
【应试秘籍】投诉信常用词块..........................................................................................................................03
【应试秘籍】投诉信必背句式..........................................................................................................................04
【抢分通关】安慰信经典考题..........................................................................................................................06
【抢分通关】投诉信经典考题..........................................................................................................................10
安慰信
秘籍：采用三段式，分为开头段、主体段和结尾段。具体思路如下：
开头段：表明对发生的事情感到难过，然后写信表示慰问。
主体段：描述具体事件并给与帮助或提出解决办法。
结尾段：给与鼓励和支持，并强调祝愿对方早日康复或渡过难关之类。
安慰信常用词块
upset 不安的，沮丧的
depressed消沉的，沮丧的
be shocked at对……感到震惊
be sorry to learn sth了解到……很难过
regardless of 不管,不顾④get out of trouble摆脱困境
offer one's sympathy 表示某人的同情
fail to do sth 未成功做某事
be relieved to know ...很欣慰得知……
place oneself in the place of others 换位思考
relate to/understand sb's feelings理解某人的感受
make it sooner or later早晚会成功的
Wish you a prosperous and successful future.愿你前程似锦。
安慰信必背句式
开头常用句
I'm sorry to learn that you didn't do well in that exam and that you are worried about your study.
我非常遗憾地得知你上次考试没考好，对学习很担心。
I was shocked to hear of +the news that you failed in the exam.
听到你的考试失败了的消息，我感到很震惊。
I’m writing to tell you how sorry I am to hear about sth.your loss...
我写信是想告诉你，我听到你的损失很难过。
Knowing your situation,I feel terribly sorry about sth...
知道了你的情况，我为此感到非常难过。
In today’s newspaper, I read about the recent events in your hometown and I am writing to extend my deepest condolences.
在今天的报纸上，我看到你们家乡最近发生的事件，特此写信表示慰问。
I am really worried about you and your family, and all your friends there.
我真的很担心你和你的家人及朋友。
主体常用句
In the first place，taking a positive attitude to the examination is particularly important.
首先，对考试有一个积极的态度是尤其重要的。
Everyone in our class misses you very much, and we’re all hoping you’ll be back soon.
班里每个人都很想念你，希望你能尽快回来。
As the College Entrance Examination is approaching，most of the students are more or less stressful.
随着高考的临近，大部分学生或多或少有压力。
What you have to do now，I think，is to have a good rest and follow the doctor's advice.
我认为，现在你必须做的是好好休息，听从医生的建议。
When you recover and get back，our classmates and I are all willing to help you to make up the missing lessons at the weekend.
当你康复返校时，我和同学们周末都乐意帮助你补落下的功课。
6. As is known to all, failure is the mother of success. I do hope you won’t lose heart and will get ready to try again. 众所周知，失败是成功之母。我真的希望你不要灰心，做好准备再试一次。
结尾常用句
May the sorrow you feel in your heart be lightened by the love that surrounds you.
愿你内心的忧伤被周围的爱所抹去。
Don’t let it get you down. It will be over very soon.不要让这件事击垮你。事情很快就会过去的。
If there is anything you need me to do , don’t hesitate to let me know.
Cheer up! Things will work out for the best.
振作点！事情会有好结果的。
Remember ,we won’t be far away if you need any help!
记住，如果你需要任何帮助，我们都会在不远处！
I hope you can find my encouragement helpful. Best wishes.
我希望你能对我的鼓励有所帮助。最美好的祝愿给你。
投诉信
秘籍：投诉信采用三段式，分为开头段、主体段和结尾段。具体思路如下：
开头段：介绍自己，表明写作的目的-投诉对方的产品或服务。
主体段：详述投诉的问题并提出合理的建议或补救措施。
结尾段：希望对方给予考虑，并期待对方尽快回复。
投诉信常用词块
complaint n．投诉
unsatisfactory adj．令人不满意的
negligence n.疏忽
in charge of负责
remedy n.补救，治疗
take action采取行动
distressing adj.令人失望的
disappointing adj．使人失望的
投诉信必背句式
开头常用句
I'm writing to make a complaint about...
我写信是投诉......
I want to express my dissatisfaction about.....
我想要表达对…….的不满
It is a great pity that we find there is something wrong with...
令人非常遗憾的是我们发现……有问题。
I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about your restaurant.
我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。
I'm writing to make a complaint about the canteen service of our school.
我写这封信是为了投诉我们学校的食堂服务。
I want to express my dissatisfaction about the woolen scarf I bought from your company.
我想要表达我对从你们公司买的羊毛围巾的不满。
This letter is a complaint concerning the actions of one of your salespersons
.这封信是对你们一名销售人员行为的投诉。
I am writing to let you know the bad attitude of one of your staff member.
我写信是想让你知道你们的一位工作人员的恶劣态度。
主体常用句
In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I fnd it hard to sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的
坐在这里吃饭。
Needless to say, such a way of dealing with customers is unacceptable.
不用说，这样对待顾客的方式是不可接受的。
I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
Now this problem keeps worrying me.
现在这个问题一直在困扰我。
To improve the situation, you can take the following measures.
为了改善状况，你们可以采取下面的措施。
Can you change a new one for me as soon as possible
你们可以尽快给我换件新的吗
I insist you change a new one for me or give me a refund.
我坚持你们给我换件新的或者给我退款。
There are some reasons why I am not satisfed with... At first.... what's worse.... , Eventually...
我对...不满意的理由有这几个。首先....还有..... 最....
It's a pity that your goods and service have the following unacceptable/unbearable problems. Firstly....., In addition.... What's more....
很遗憾你们的产品和服务竟然有以下这些令人难以接受的问题。
There are some problems that I hope to bring your attentions. For one things....For another thing..
有一些问题希望能引起你们的注意。首先....其次..
My complaints mainly lies in the following aspects.
我的投诉主要是以下几个方面。
结尾常用句
Taking all things above into the consideration, I request that you either...or...
考虑到上述情况，我要求你们要么...要么...
Taking into account all three factors above, I request that.....
考虑到以上的三个因素，我要求.... I.Thanks for your consideration.感谢你的考虑。
I hope you will give due attention to this matter.
我希望你给予此事应有的重视。
I believe you will take my complaint seriously.
我相信你会认真考虑我的投诉。
I'll appreciate it if mydemand is met.
如果我的要求被满足，我会非常感激。
I'm looking forward toyour early reply.
期待着你早日答复。
安慰信
（2024·云南曲靖·一模）
假如你是李华，你的英国笔友Julia发来邮件，说一个同学的恶作剧（prank）让她的自尊心受到了伤害，而且对自我产生了怀疑。请你给她回一封邮件安慰她。注意：
1. 词数80左右；
2. 可适当增加细节，以使行文连贯。
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Julia,
I’m really sorry to hear about the prank that hurt your self-esteem and made you doubt yourself.
Please remember that your worth is not determined by others’ actions or words. You are a strong and incredible person, full of unique qualities and strengths. Don’t let this incident define you. Surround yourself with people who truly appreciate and support you. Take some time to reflect on the things that make you special, and focus on nurturing your self-confidence.
If there’s anything I can do to support you, please let me know.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。题目要求学生回复英国笔友Julia的邮件，对她在邮件中描述的因恶作剧而受到伤害的情况给予安慰。
【详解】1. 词汇积累
伤害：hurt→injure
决定：determine→decide
了不起的：incredible→remarkable, extraordinary
专注于：focus on→concentrate on
培养：nurture→develop, cultivate
2. 句式拓展
简单句变复合句
原句：You are a strong and incredible person, full of unique qualities and strengths.
拓展句：You are a strong and incredible person, who is full of unique qualities and strengths.
【点睛】[高分句型1] I’m really sorry to hear about the prank that hurt your self-esteem and made you doubt yourself. (运用了that引导限制性定语从句)
[高分句型2] Please remember that your worth is not determined by others’ actions or words. (运用了that引导宾语从句)
（23-24高三上·河北张家口·期末）
假定你是李华，今天课上你发现外教Mr. Smith有感冒症状。请你给他写一封邮件，内容包括：
1. 表达你对他的关心；
2. 表示愿意陪他去看医生，提供必要的帮助。
注意：
1. 写作词数应为80个左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Mr. Smith，
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】
Dear Mr. Smith,
I hope this email finds you well. During today’s class, I noticed that you seem to be showing symptoms of a cold. I am genuinely concerned about your health.
If you haven’t got better, I strongly recommend seeing a doctor to get proper advice and treatment. I am willing to accompany you to the hospital or clinic and offer any assistance you may need. Please let me know if there’s anything I can do to help you feel better.
Take care and get well soon.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给外教Mr. Smith写封邮件，对其有感冒症状表示关心，并表示愿意陪他去看医生，提供必要的帮助。
【详解】1. 词汇积累
真诚地：genuinely→ sincerely
担忧的：concerned → worried
建议：recommend → suggest
陪伴：accompany sb.→ keep pany
2. 句式拓展
合并句子
原句：During today’s class, I noticed that you seem to be showing symptoms of a cold. I am genuinely concerned about your health.
拓展句：During today’s class, I noticed that you seem to be showing symptoms of a cold, so I am genuinely concerned about your health.
【点睛】【高分句型1】 During today’s class, I noticed that you seem to be showing symptoms of a cold. (运用了that引导的宾语从句)
【高分句型2】 If you haven’t already, I strongly recommend seeing a doctor to get proper advice and treatment. (运用了if引导的状语从句)
假如你是杭州外国语学校的学生会主席李华，请你用英语给杭州娃哈哈进出口有限公司总经理宗馥莉女士写一封信，表达对她刚刚痛失她的“民族企业家父亲——宗庆后老先生”的慰问。内容包括：
1.表达哀思；
2.对娃哈哈集团的希望和建议。
condolences—慰问；吊唁
Dear Ms. Zong,
I’m Li Hua from Hangzhou Foreign Language High School.
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Ms. Zong,
I’m Li Hua from Hangzhou Foreign Language High School. I was deeply saddened to hear about the passing of your great father, the founder of Wahaha Group. On behalf of the student body at our school, I extend our heartfelt condolences to you and your family during this difficult time.
We hope that the values and principles instilled by your father will continue to guide Wahaha Group towards continued success and prosperity. Furthermore, we encourage Wahaha Group to continue its dedication to contributing to the country’s economic development.
Additionally, we suggest that Wahaha Group focus on product development for the elderly, as our society is
rapidly aging. Prioritizing environmentally friendly practices is also crucial, as we only have one planet. We hope to see Wahaha Group lead the way in sustainable business practices.
With sincere sympathy and warm regards.
【导语】本篇书面表达属于应用文。要求考生用英语给杭州娃哈哈进出口有限公司总经理宗馥莉女士写一封信，表达对她刚刚痛失她的“民族企业家父亲——宗庆后老先生”的慰问，内容包括：表达哀思和对娃哈哈集团的希望和建议。
【详解】1.词汇积累
悲伤的：saddened→sorrowful/heartbroken
持续的：continued→ persistent/continuous
建议：suggest→propose
关注：focus on→concentrate on
2.句式拓展
同义句拓展
原句：We hope to see Wahaha Group lead the way in sustainable business practices.
拓展句：We are in the hope that we can see Wahaha Group lead the way in sustainable business practices.
【点睛】【高分句型1】We hope that the values and principles instilled by your father will continue to guide Wahaha Group towards continued success and prosperity.（运用了that引导宾语从句和过去分词作后置定语）
【高分句型2】Prioritizing environmentally friendly practices is also crucial, as we only have one planet.（运用了动名词作主语和as引导状语从句）
4．假定你是李华，你班交换生Peter为了保持健康每天做体育运动，但最近囚为运动过量而拉伤了腿部肌肉。请你给他写一封邮件，表示关心，内容包括：
1．表示安慰;
2．提出建议并表示祝愿。
注意：1．词数80左右;
2．可以适当增加细节，以使行文连贯。
参考词汇：拉伤肌肉strain a muscle
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
【答案】
Dear Peter,
I hope this email finds you well. I was sorry to hear that you’ve strained your leg muscle due to excessive exercise. Your dedication to staying fit is admirable, but it’s crucial to strike a balance to avoid such injuries.
Rest assured, a minor setback like this won’t keep you down for long. I suggest taking adequate rest, applying ice packs to reduce swelling, and consulting a physiotherapist for professional advice.
Remember, we’re all here to support you. I wish you a speedy recovery and hope to see you back in action soon, but this time, with a little more caution. Take care!
Yours,
Li Hua
【导语】本篇是应用文写作。你班交换生Peter为了保持健康每天做体育运动，但最近囚为运动过量而拉伤了腿部肌肉，要求考生给他写一封邮件，表示关心。
【详解】1. 词汇积累
关键的：crucial→essential
建议：suggest→advise
足够的：adequate→enough
小心：caution→carefulness
2. 句式拓展
简单句变复合句
原句：Your dedication to staying fit is admirable, but it’s crucial to strike a balance to avoid such injuries.
拓展句：While your dedication to staying fit is admirable, it is also crucial that you strike a balance to avoid sustaining such injuries.
【点睛】[高分句型1]I was sorry to hear that you’ve strained your leg muscle due to excessive exercise.(that引导的宾语从句)
[高分句型2]I suggest taking adequate rest, applying ice packs to reduce swelling, and consulting a physiotherapist for professional advice.(动名词作宾语)
5.假设你是李萍，得知你的外籍教师Fred在下班回家的路上发生车祸住院。请你根据以下提示，给他写封邮件：
1. 表达同学们的关心；
2. 安慰并鼓励他；
3. 表达祝愿与期望。
注意：
1. 词数不少于80；
2. 可适当加入细节，使内容充实、行文连贯；
3. 开头和结尾已给出，不计入总词数。
Dear Fred,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Ping
【答案】
Dear Fred,
On hearing the news that you’re injured and in hospital on your way home from work, we feel very sorry. Are you getting much better now Please don’t worry about your illness. What you need to do is to have a good rest and follow the doctor’s advice.We believe that you are brave enough to win the battle against your disease. You needn’t worry about our lessons, either. When you come back to school, we are all willing to work hard to make up for the missing lessons. We are greatly convinced that we can catch up with others quickly. We all hope that you will recover as soon as possible.
Yours,
Li Ping
【导语】本篇书面表达属于应用文。要求考生写封邮件慰问出车祸的外籍教师Fred。
【详解】1.词汇积累
消息：news→information
休息：have a rest→take a break
建议：advice→suggestion
返回：come back→return
2.句式拓展
同义句转换
原句：We believe that you are brave enough to win the battle against your disease.
拓展句：We believe that you have enough courage to overcome your illness.
【点睛】【高分句型1】What you need to do is to have a good rest and follow the doctor’s advice.(运用了what引导的主语从句)
【高分句型2】We are greatly convinced that we can catch up with others quickly.(运用了that引导的宾语从句)
投诉信
（23-24高三·重庆·阶段练习）
假定你是李华，外教Ryan给你的作业打了B，但你觉得应得A。请你给外教写一封邮件，内容包括：
1. 说明你应得A的理由(至少两点)；2. 提出希望。
注意：
1. 写作词数应为80左右；
2. 请按如下格式在答题卡的相应位置作答。
Dear Ryan,
I’m Li Hua from Class 3._______________________________________________________________________________________________
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】
Dear Ryan,
I’m Li Hua from Class 3. I’m writing to discuss the B grade I received for my recent assignment. While I respect your feedback, I genuinely believe that my work deserves an A grade.
The reasons are twofold. Firstly, my assignment fulfilled all the requirements. I dedicated a substantial amount of effort and time to this project, conducting thorough research and strictly following all the guidelines. Secondly, not only did my work bring forward innovative ideas, but it also presented well-structured arguments, all in a clear and mistake-free format.
It is with these considerations in mind that I respectfully request a reconsideration of my grade. Your earliest reply would be greatly appreciated.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。要求考生给外教Ryan写封邮件，说明你的作业应该得A的理由，并提出希望。
【详解】1.词汇积累
虽然：while→although
首先：firstly→in the first place
新颖的：innovative→original
要求：request→demand
2.句式拓展
简单句变复合句
原句：Your earliest reply would be greatly appreciated.
拓展句：I would appreciate it if I can get your earliest reply.
【点睛】【高分句型1】Secondly, not only did my work bring forward innovative ideas, but it also presented
well-structured arguments, all in a clear and mistake-free format. (运用了not only位于句首的部分倒装句式)
【高分句型2]】It is with these considerations in mind that I respectfully request a reconsideration of my grade.(运用了it is...that...强调句式)
（23-24高三·云南·阶段练习）
假如你是李华，最近你在某英文网站订购电影票时遇到一些问题。为此，你决定向该公司的服务部进行投诉。内容包括：
1．网页设计不合理；
2．退款不及时；
3．希望问题尽快得到解决。
注意：
1．写作词数应为80词左右；
2．开头和结尾已给出，不计入总词数；
3．请按如下格式在答题卡的相应位置作答。
Dear Sir or Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I’m looking forward to your early reply.
Yours faithfully,
Li Hua
【答案】
Dear Sir or Madam,
My name is Li Hua, a high school student. I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website.
First of all, the layout of your web page was confusing, which led me to place a wrong order. What’s worse, when I tried to get a refund, I found that I had to wait three days, which made me very disappointed. You are known as a popular website, but my experience shows that your service needs improvement. I would appreciate it if you could address these problems as soon as possible.
I’m looking forward to your early reply.
Yours faithfully,
Li Hua
【导语】本篇书面表达属于应用文，要求考生给某英文网站的服务部写封信，投诉订购电影票时遇到的一
些问题。
【详解】1.词汇积累
令人心烦意乱的：upsetting→mind-numbing
令人困惑的：confusing→puzzling
解决：address→solve
更糟糕的是：what’s worse→worse still
2.句式拓展
简单句变复合句
原句：My name is Li Hua, a high school student.
拓展句：My name is Li Hua, who is a high school student.
【点睛】[高分句型1] I am writing to complain about some upsetting problems I encountered when buying two movie tickets on your website. (运用了省略关系代词引导的限制性定语从句，when引导的时间状语从句的省略)
[高分句型2] First of all, the layout of your web page was confusing, which led me to place a wrong order. (运用了which引导的非限制性定语从句)
3.（23-24高三·河南南阳·阶段练习）
假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下：
1) 进行投诉；
2)说明问题；
3)说明解决方案
注意：1.词数 80 左右；
2.可适当增加细节，以使行文连贯。
Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
【答案】
Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a satisfactory answer.
I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will take legal action. Look forward to your attention and early reply.
Yours sincerely,
Li Hua
【导语】本篇书面表达属于应用文。假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉。
【详解】1.词汇积累
投诉：complain→make a complaint
购买：purchase→buy
令人满意的：satisfactory→content
代替：replace→take place of
2.句式拓展
同义句转换
原句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary pen I purchased from your store last week.
【点睛】[高分句型1] Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. (运用了which引导非限制性定语从句)
[高分句型2] I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if引导条件状语从句)
4.（2024高三·全国·专题练习）
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。要点如下：
1. 所购书中有破损，缺页现象；
2. 一些书籍价格比实体店书店还要贵。
注意：1. 词数80左右。
2可以适当增加细节，以使行文连贯。
3. 信的开头和结尾已给出，不计入总词数。
Dear Sir or Madam,
I am a middle school student.
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【答案】
Dear Sir or Madam,
I am a middle school student. I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago. I bought some books from the Internet. But when I received the books, I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing. In addition, some of the books are more expensive than those in the local bookstores.
Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments. I totally believe that they will improve their service in the future.
I would be grateful if you could take my opinion into consideration.
Yours sincerely,
Li Hua
【导语】本篇是应用文写作。要求考生以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信。
【详解】1. 词汇积累
表达：express→convey
不愉快的：unpleasant→unfavorable
集中：focus on→concentrate on
另外：in addition→besides
2. 句式拓展
简单句变复合句
原句：In addition, some of the books are more expensive than those in the local bookstores.
拓展句：Furthermore, some of the books that I purchased online are priced higher than those available in local bookstores.
【点睛】[高分句型1]I am writing to express my dissatisfaction and disappointment about the unpleasant experience which happened a few days ago.(运用了which引导的定语从句)
[高分句型2]Therefore, I am writing to ask you for help, and I hope that you can focus on this matter, which can arouse the attention of the relevant departments.(运用了which引导的非限制性定语从句)
5.（2024高三·全国·专题练习）
假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给该网站写一封投诉信，包括以下内容：
申购情况 实际情况
颜色 黑色 白色
码数 9 8.5
到货日期 4月10日 4月20日
1. 写信的目的；
2. 投诉内容（见表格）；
3. 要求：重新邮寄或退款；
4. 询问：若寄回，谁承担邮寄费。
注意：1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
Dear Sir,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
【答案】
Dear Sir,
I’m writing to complain about a pair of sneakers recently purchased from your website. What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. By the way, if I send back the wrong shoes, will your company pay for the postage
I would appreciate it if you are kind enough to solve the problem as soon as possible.
Yours,
Li Hua
【导语】本篇书面表达属于应用文。题目要求学生以李华的身份，给某英文购物网站写一封投诉信，需说明写信目的，根据具体信息表述自己的投诉，提出自己的诉求，并对邮寄费相关问题进行询问。
【详解】1. 词汇积累
使恼怒：annoy→irritate
要求：demand→request
立即：immediately→instantly, right away
解决：solve→find a solution to
2. 句式拓展
简单句变复合句
原句：I’m writing to complain about a pair of sneakers recently purchased from your website.
拓展句：I’m writing to complain about a pair of sneakers that I recently purchased from your website.
【点睛】[高分句型1] What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. (运用了What引导名词性从句作主语)
[高分句型2] Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. (运用了it作形式主语、that引导名词性从句作真正的主语、which引导限制性定语从句、should have done虚拟语气)
[高分句型3] For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. (运用了that引导名词性从句作demand的宾语并省略了that、省略should及“should+动词原形”形式的虚拟语气)