(共25张PPT)
Unit 2
Understanding each other
welcome & reading(I)
Famous saying (P15)
We have two ears and one mouth so that we can listen twice as much as we speak. — Epictetus
爱比克泰德(1871-1922),奴隶出身,罗马著名哲学家。这句话意在强调沟通时要注意倾听。
我们有两只耳朵和一个嘴巴,所以我们可以听到的是我们所说
的两倍。 —— 爱比克泰德
Communication problems occur from time to time.
What kinds of communication problems have you encountered
misunderstanding
conflicts
arguments
bad feelings...
Welcome to the unit (P15)
Watch the video and finish the following exercises.
He never really listens to what Jack is saying and only thinks of himself.
He cannot get David to listen to what he is saying and gets angry with David for not listening to him.
What would you do if you were David or Jack
Welcome to the unit
effective?
Reading (P16-17)
The lecture transcript below is about effective communication.
Para.1: Introduction
Para.2: Definition
What is 1. .
Para.3:
Some useful 2.___________
can help you to determine how best to communicate with others.
Para.4:
3.______________
is very important
for you to commu-
nicate with others.
Para.5:
The value of 4._________ should
not be understated
in the communication.
Para.6: Importance
Read the passage quickly and then fill in the blanks.
communication
information
Body language
empathy
Passage Structure Analysis
Introduction
What is communication
Ways to sharpen communication skills
Significance of effective communication
P18 A1
Para.1
Communication is dependent not only on what we say, but also on how we say it.
Para.2 __________________________________________________
________________________________________________________
Para.3
Para.4
Para.5
Para.6 Effective communication will help solve problems, improve interactions, build trust and gain respect.
Process / Definition
Ways to become a competent communicator
Body language
Empathy
Global Reading: scan the lecture transcript and complete the chart below.
Introduction
Significance
Whom & Style
example
1. What’s the function of the example here
A. To support the author’s opinion
B. To introduce/ lead to the topic
C. To stress the importance of effective communication
D. To define the effective communication
topic
Para 1
2. What is communication
Communication is the process of exchanging information between a sender and a receiver.
Para 2
receive and _________ the message,
and send back _________
________ a message
Para 2
feedback
encode
The entire cycle ________ itself until the communication ends.
A sender
2. What is the effective communication cycle
decode
repeats
A receiver
________ this feedback
decode
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3. How to be a highly competent communicator?
Knowing with _________ you are communicating
deciding which communication best suits the situation
determining the to use and how
your choice of words should be
channel
appropriate style
complex
whom
Para 3
4. Why should you pay attention to the other person’s body language
A.Because it can show his/her personality.
B.Because it can show his/her likes and dislikes.
C.Because it can show his/her thoughts and attitudes.
D.Because it can show whether your conversation is going well.
√
Para 4
5.How can you seek to understand the other person’s emotion
We can seek to understand the other person’s emotion by putting ourselves in their shoes and looking at the situation from their perspective. In complicated cases, we need to give serious consideration to their point of view.
Para 5
Para 6
6. What benefits can we get from efffective communication
Para 6
7% language+38% tone+55% expression=100%
Communication
55%