2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT)
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| 名称 | 2025届高考英语二轮复习应用文： 投诉信 课件 (共20张PPT) |  | |
| 格式 | pptx | ||
| 文件大小 | 300.5KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 通用版 | ||
| 科目 | 英语 | ||
| 更新时间 | 2024-10-01 17:48:21 | ||
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文档简介
(共20张PPT)
投诉信
高考应用文
例题
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：
1. 所购书中有破损，缺页现象：
2.一些书籍价格比实体店书店还要贵。
整体结构
一、整体结构
必备句型
二、首段：写信目的—投诉（+背景）
I am writing to complain about the defective（有缺陷的）…/ poor service that I purchased/ received from… on (date).
I am writing to make a complaint about ...
I am writing to express my dissatisfaction/disappointment about...
I am writing to draw your attention to the awful fact that + 句子
I am sorry to send this letter to you to express my disappointment.
express my dissatisfaction with what happened the other day
例题
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：
1. 所购书中有破损，缺页现象：
2.一些书籍价格比实体店书店还要贵。
三、中间段：问题+希望得到的补救
投诉的具体问题：I am disappointed that the product is not functioning properly/ the service was unsatisfactory. （表达心情）It frustrated me when… （尝试解决，但未成功）To seek a solution I contacted … but I didn’t get a satisfactory answer. Sb. didn’t even offer as much as an apology.
There are some serious problems that deserve your close attention. For one thing, ...; for another, ...
There are some problems with ... that I wish to bring to your attention. First, .../In addition, .../Worse still, ...
表达心情：
I can hardly put up with/bear /tolerate it any longer.
I am really annoyed about it.
I am really disappointed by the quality of the...
I am reluctant(不情愿的) to complain, but this really bothers me.
提出要求和补救：
I would like to get my money back. 或I have to ask for/demand /claim a( full) refund.要求(全额)退款
To solve the problem , I demand/request that......(should+do)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
例题
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：
1. 所购书中有破损，缺页现象：
2.一些书籍价格比实体店书店还要贵。
四、结尾段：希望尽快解决
I hope that my problems will get your kind consideration. I would be very grateful if you could look into the matter as soon as possible and I’m looking forward to receiving your reply.
I wish you could treat my complaint seriously and give me your reply as soon as possible.
练习
例题
假如你是 Tom, 在一家商店购得一台劣质电视机，遂与营业员交涉，但营业员态度恶劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括：
(1)自我介绍；
(2)投诉的原因
(3)希望换一台新的电视机，否则全额退款。
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
It is required that I should get a replacement, or I should receive a full refund. (提出要求) Thank you for your attention and I am looking forward to your prompt reply. (期待回复)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。
Dear John,
Yours,
Li Hua
Dear John,
I hope this e-mail finds you well. I'm Li Hua, one of your students. I am writing to reflect the dishonesty in the exam.
The final exam is supposed to be so serious that no student shouldn’t take it seriously. To my regret, I noticed that some students secretly exchanged answers with each other, or took cheat sheets with them during the exam, which definitely ruined the fairness of the exam as well as the promising future for those who had cheated. As a result, it is highly expected that the dishonest behavior should be investigated and that the cheaters should pay for their dishonesty.
I hope you can take my request into consideration. Looking forward to your favorable reply. (121 words)
Yours,
Li Hua
投诉信
高考应用文
例题
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：
1. 所购书中有破损，缺页现象：
2.一些书籍价格比实体店书店还要贵。
整体结构
一、整体结构
必备句型
二、首段：写信目的—投诉（+背景）
I am writing to complain about the defective（有缺陷的）…/ poor service that I purchased/ received from… on (date).
I am writing to make a complaint about ...
I am writing to express my dissatisfaction/disappointment about...
I am writing to draw your attention to the awful fact that + 句子
I am sorry to send this letter to you to express my disappointment.
express my dissatisfaction with what happened the other day
例题
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：
1. 所购书中有破损，缺页现象：
2.一些书籍价格比实体店书店还要贵。
三、中间段：问题+希望得到的补救
投诉的具体问题：I am disappointed that the product is not functioning properly/ the service was unsatisfactory. （表达心情）It frustrated me when… （尝试解决，但未成功）To seek a solution I contacted … but I didn’t get a satisfactory answer. Sb. didn’t even offer as much as an apology.
There are some serious problems that deserve your close attention. For one thing, ...; for another, ...
There are some problems with ... that I wish to bring to your attention. First, .../In addition, .../Worse still, ...
表达心情：
I can hardly put up with/bear /tolerate it any longer.
I am really annoyed about it.
I am really disappointed by the quality of the...
I am reluctant(不情愿的) to complain, but this really bothers me.
提出要求和补救：
I would like to get my money back. 或I have to ask for/demand /claim a( full) refund.要求(全额)退款
To solve the problem , I demand/request that......(should+do)
To improve the situation, it is advisable for you to take the following measures.
To remedy（补救）the matter ,I suggest making the following changes.
I would appreciate it if you can look into this matter. Please contact me by phone at… , and I will wait until…/ before seeking help from…
例题
假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：
1. 所购书中有破损，缺页现象：
2.一些书籍价格比实体店书店还要贵。
四、结尾段：希望尽快解决
I hope that my problems will get your kind consideration. I would be very grateful if you could look into the matter as soon as possible and I’m looking forward to receiving your reply.
I wish you could treat my complaint seriously and give me your reply as soon as possible.
练习
例题
假如你是 Tom, 在一家商店购得一台劣质电视机，遂与营业员交涉，但营业员态度恶劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括：
(1)自我介绍；
(2)投诉的原因
(3)希望换一台新的电视机，否则全额退款。
Dear manager,
I am Tom, one of your customers. (自我介绍) I am writing to lodge a complaint about the poor quality of your product. (表达写作目的) The experience in your shop is a bitter disappointment to me.(投诉原因)
For one thing, the TV I bought the other day from your company turned out to be a fake, which ruined your good reputation. (原因一) For another, when I went to your shop for an explanation, the salesperson behaved in a rude manner, turning a deaf ear to my requirement. (原因二)
It is required that I should get a replacement, or I should receive a full refund. (提出要求) Thank you for your attention and I am looking forward to your prompt reply. (期待回复)
Sincerely Yours,
Tom
例题 2
假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看法；3.你的请求。
注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。
Dear John,
Yours,
Li Hua
Dear John,
I hope this e-mail finds you well. I'm Li Hua, one of your students. I am writing to reflect the dishonesty in the exam.
The final exam is supposed to be so serious that no student shouldn’t take it seriously. To my regret, I noticed that some students secretly exchanged answers with each other, or took cheat sheets with them during the exam, which definitely ruined the fairness of the exam as well as the promising future for those who had cheated. As a result, it is highly expected that the dishonest behavior should be investigated and that the cheaters should pay for their dishonesty.
I hope you can take my request into consideration. Looking forward to your favorable reply. (121 words)
Yours,
Li Hua