人教版2019必修 第一册Unit 2 Travelling around Listening and Talking课件（共62页，内嵌音频）
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| 名称 | 人教版2019必修 第一册Unit 2 Travelling around Listening and Talking课件（共62页，内嵌音频） |  | |
| 格式 | pptx | ||
| 文件大小 | 2.0MB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 人教版（2019） | ||
| 科目 | 英语 | ||
| 更新时间 | 2024-10-04 14:06:14 | ||
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(共62张PPT)
B1U2 Travelling Around
(Listening and Talking)
主讲教师：
学 校：
年 级：高一
学 科：高中英语
By the end of the class, you are expected to
1. have a clear idea of the process of making
reservations.
2. grasp relevant expressions concerning
making reservations.
3. role play a phone call to make reservations
Learning Objectives
What reservations do we need to make
before or while we travel
Lead in
Lead in
reserve/book a plane/train ticket
What reservations do we need to make
before or while we travel
素材来源于：
Lead in
reserve/book a plane/train ticket
reserve/book a hotel
What reservations do we need to make
before or while we travel
素材来源于：
Lead in
reserve/book a hotel
reserve/book a restaurant
What reservations do we need to make
before or while we travel
reserve/book a plane/train ticket
Lead in
What words or expressions come into your mind
make reservations
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
in cash
by credit card
by WeChat/Alipay
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
check in
check out
in cash
by credit card
by WeChat/Alipay
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
check in
check out
2 single beds
double bed
king bed
in cash
by credit card
by WeChat/Alipay
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
check in
check out
2 single beds
double bed
king bed
non-smoking area
high chairs
in cash
by credit card
by WeChat/Alipay
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
plane ticket reservation
listening
1. What are the two speakers talking about
2. What is the relationship between the two speakers
listening
1. What are the two speakers talking about
They are talking about buying a plane ticket.
2. What is the relationship between the two speakers
listening
1. What are the two speakers talking about
They are talking about buying a plane ticket.
2. What is the relationship between the two speakers
A. Teacher and student
B. Interviewer and interviewee
C. Customer and airline reservation agent
listening
1. What are the two speakers talking about
They are talking about buying a plane ticket.
2. What is the relationship between the two speakers
A. Teacher and student
B. Interviewer and interviewee
C. Customer and airline reservation agent
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
Would you like to
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
Would you like to
I’d like
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
I’d like
thank you
Would you like to
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
I’d like
May I have
thank you
Would you like to
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
I’d like
May I have
May I ask how you would like
thank you
Would you like to
you like to
Five Steps to Make Reservations
Five Steps to Make Reservations
Opening
Five Steps to Make Reservations
Opening
How can I help you
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
May I have your name
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
May I have your name
Payment
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
May I have your name
Payment
May I ask how you would like to pay
Five Steps to Make Reservations
Opening
Time
preference
Name
Payment
How can I help you
On what date are you travelling
Which do you prefer
Would you like to......
May I have your name
May I ask how you would like to pay
I’d like to......
I’d like to......
No, thank you.
By credit card/...
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Would you like a one-way ticket or round-trip ticket
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Would you like a one-way ticket or round-trip ticket
May I have your name please
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Would you like a one-way ticket or round-trip ticket
May I have your name please
may I ask how you would like to pay
Talking
Imagine you are making plans for the holiday. Choose one of the situations below and role-play a phone call with a partner.
Language Bank
Opening How can I help you I’d like to......
Time On what date....... On.....
Preference Which do you prefer Would you like to...... I’d like to......
Yes/No, thank you.
Other information May I have your name Do you have any special requests XXX
......will be great.
Payment May I ask how you would like to pay By credit card/In cash......
Sample
A: Good afternoon. Flower Hotel. How can I help you
B: Check in please, I’d like to book a room for two adults.
A: Ok, sir. On what dates are you going to stay
B: From August 10th to August 13th.
A: We have rooms with 2 single beds, double bed, and king bed available.
Which one do you prefer
B: I’d like a double bed, please.
A: That can be arranged. Would you like the room with breakfast and Internet
B: Yes, please.
Sample
A: Do you have any special requests
B: Yes, a non-smoking room will be great. My wife hates cigarettes.
A: Certainly, sir. May I have your name, please
B: William Bieber.
A: Thank you, Mr. Bieber. May I ask how you would like to pay
B: By credit card.
A: OK, Mr. Bieber. I’ve made your booking. Wait a minute, please....
Assignments
Work in pairs to polish your conversations in the class and make a
video about it
Assignments
By the end of the class, you are expected to
1. have a clear idea of the process of making
reservations.
2. grasp relevant expressions concerning
making reservations.
3. role play a phone call to make reservations
Learning Objectives
B1U2 Travelling Around
(Listening and Talking)
主讲教师：
学 校：
年 级：高一
学 科：高中英语
By the end of the class, you are expected to
1. have a clear idea of the process of making
reservations.
2. grasp relevant expressions concerning
making reservations.
3. role play a phone call to make reservations
Learning Objectives
What reservations do we need to make
before or while we travel
Lead in
Lead in
reserve/book a plane/train ticket
What reservations do we need to make
before or while we travel
素材来源于：
Lead in
reserve/book a plane/train ticket
reserve/book a hotel
What reservations do we need to make
before or while we travel
素材来源于：
Lead in
reserve/book a hotel
reserve/book a restaurant
What reservations do we need to make
before or while we travel
reserve/book a plane/train ticket
Lead in
What words or expressions come into your mind
make reservations
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
in cash
by credit card
by WeChat/Alipay
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
check in
check out
in cash
by credit card
by WeChat/Alipay
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
check in
check out
2 single beds
double bed
king bed
in cash
by credit card
by WeChat/Alipay
Lead in
What words or expressions come into your mind
make reservations
first class
business class
economy class
one-way ticket
round-trip ticket
check in
check out
2 single beds
double bed
king bed
non-smoking area
high chairs
in cash
by credit card
by WeChat/Alipay
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
prediction
What are you going to hear
Making reservations _______ can I help you _______ to buy a plane ticket ...
____________ are you travelling On the 23rd of December.
There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
______________ your name, sir Robert Williams.
_________________________ to pay By credit card.
plane ticket reservation
listening
1. What are the two speakers talking about
2. What is the relationship between the two speakers
listening
1. What are the two speakers talking about
They are talking about buying a plane ticket.
2. What is the relationship between the two speakers
listening
1. What are the two speakers talking about
They are talking about buying a plane ticket.
2. What is the relationship between the two speakers
A. Teacher and student
B. Interviewer and interviewee
C. Customer and airline reservation agent
listening
1. What are the two speakers talking about
They are talking about buying a plane ticket.
2. What is the relationship between the two speakers
A. Teacher and student
B. Interviewer and interviewee
C. Customer and airline reservation agent
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
Would you like to
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
Would you like to
I’d like
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
I’d like
thank you
Would you like to
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
I’d like
May I have
thank you
Would you like to
you like to
listening
◎listen again and complete the table
with the words you hear
Making reservations Opening _______ can I help you _______ to buy a plane ticket ...
Talking about time ____________ are you travelling On the 23rd of December.
Talking about what you prefer There are two flights … Which __________________ Would _______________ travel business class or economy _______________ book a return flight this time The 9:30 flight, please.
___________ to travel business class.
No, ____________. I’m taking the train back.
Other information ______________ your name, sir Robert Williams.
Payment ______________________ to pay By credit card.
How
I’d like
On what date
do you prefer
I’d like
May I have
May I ask how you would like
thank you
Would you like to
you like to
Five Steps to Make Reservations
Five Steps to Make Reservations
Opening
Five Steps to Make Reservations
Opening
How can I help you
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
May I have your name
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
May I have your name
Payment
Five Steps to Make Reservations
Opening
How can I help you
I’d like to......
Time
On what date are you travelling
preference
Which do you prefer
Would you like to......
I’d like to......
No, thank you.
Name
May I have your name
Payment
May I ask how you would like to pay
Five Steps to Make Reservations
Opening
Time
preference
Name
Payment
How can I help you
On what date are you travelling
Which do you prefer
Would you like to......
May I have your name
May I ask how you would like to pay
I’d like to......
I’d like to......
No, thank you.
By credit card/...
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Would you like a one-way ticket or round-trip ticket
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Would you like a one-way ticket or round-trip ticket
May I have your name please
Gap Filling
A: Good morning, Pudong Airport. _________________
B: __________________a plane ticket
A: Ok, sir. ______________________
B: Beijing.
A: ___________________________, sir
B: On August 7th.
A: __________________________________________
B: One-way ticket will be fine.
A: Ok, sir. ___________________________
B: Justin Brown.
A: Mr. Brown, _______________________________
B: In cash.
A: Ok, sir. I’ve made your booking. Enjoy your trip.
How can I help you
I’d like to reserve
Where are you flying to
On what date are you travelling
Would you like a one-way ticket or round-trip ticket
May I have your name please
may I ask how you would like to pay
Talking
Imagine you are making plans for the holiday. Choose one of the situations below and role-play a phone call with a partner.
Language Bank
Opening How can I help you I’d like to......
Time On what date....... On.....
Preference Which do you prefer Would you like to...... I’d like to......
Yes/No, thank you.
Other information May I have your name Do you have any special requests XXX
......will be great.
Payment May I ask how you would like to pay By credit card/In cash......
Sample
A: Good afternoon. Flower Hotel. How can I help you
B: Check in please, I’d like to book a room for two adults.
A: Ok, sir. On what dates are you going to stay
B: From August 10th to August 13th.
A: We have rooms with 2 single beds, double bed, and king bed available.
Which one do you prefer
B: I’d like a double bed, please.
A: That can be arranged. Would you like the room with breakfast and Internet
B: Yes, please.
Sample
A: Do you have any special requests
B: Yes, a non-smoking room will be great. My wife hates cigarettes.
A: Certainly, sir. May I have your name, please
B: William Bieber.
A: Thank you, Mr. Bieber. May I ask how you would like to pay
B: By credit card.
A: OK, Mr. Bieber. I’ve made your booking. Wait a minute, please....
Assignments
Work in pairs to polish your conversations in the class and make a
video about it
Assignments
By the end of the class, you are expected to
1. have a clear idea of the process of making
reservations.
2. grasp relevant expressions concerning
making reservations.
3. role play a phone call to make reservations
Learning Objectives