课件40张PPT。Under the seaUnit 31. Understand the details of the listening.
2. Discuss the topic about the animals under the sea.1. Talk about the animals under the sea.
2. Develop the skills in listening, speaking & writing.Before you listen, read the advertisement
on Page 25; and discuss these questions. 1. What can you experience on this tour?2. Would you like to go? What aspect of the tour would you like best? 3. When would you get a refund?Listening
1. What can you experience on this tour?3. When would you get a refund?2. Would you like to go? What aspect of the tour would you like best? 1. You can see whales, listen to whales singing, watch them underwater, see other marine animals such as dolphins, seals and penguins.2. Yes, I’d like to. I like to see dolphins best. (various answers are possible)3. If you don’t see a whale, you would get half the fare back.Listen to the dialogue between tourists and a tour guide which takes place after a whale watching tour. Decide what the tourists would appreciate (G) and what they might complain about (B). Listen to the tape and check your answers. Then listen again and number the aspects in order her them.ListeningAspects1. Saw whale filmed underwater
2. Saw only one whale in the distance
3. Heard whales
4. Too wet to go outside
5. Saw birds, dolphins and seals
6. Boat got back too lateGood/BadOrderGGGBBB431652When the tourist complained, what result did he/she want to get from the tour guide and what was the actual result?
Complete the table for each dialogue. Listen again. Complete the table for each dialogueResult wanted: Not stated by the tourists although she did say she wanted to speak to the manager.
Actual result: Not stated although the tourists probably would not get another tour or a refund.Result wanted: A full refund
Actual result: A full refundResult wanted: A full refund
Actual result: A refund of half the fareListen to the expressions that each customer used to make his/her complaint.
Complete the sentences. ListeningI’m sorry but ____________________ with the tour.
Well, it was ___________________ outside… My two kids _____________________ .we weren’t very happyso wet we couldn’t goare very disappointedDialogue 11) Yes, the whales were awesome but ______________________ .
2) I’m sorry but _____________________ , I now have to make another airline booking and I have no idea whether there’ll be any seats available. __________________ .I’m feeling very annoyedthat’s not good enoughI’d like a full refundDialogue 21) Excuse me, the tour _______________
________________________ and we’d _____________ please.
2) _____________________________ as we’re visitors to this area and we’re leaving tomorrow morning.
3) Well, actually, ____________________. husband and I had expected like a refundI’m afraid that’s no good for uswe’d like a full refundwasn’t what my Dialogue 3Listen to the first dialogue and fill in the missing words.
Then read the lines aloud, paying special attention to stress and intonation. ListeningTOUR GUIDE: I’m sorry but we ________ _________ the weather and you ______ ______ the whales.can’tcontroldidseeANGELA: Well, I’m afraid that’s not ____ ______. I’d like to talk to the
manager.
TOUR GUIDE: I’m sure that won’t ___
____ ____ _____ . I know he’ll _____ with me. The ___ is that you ___ ____
whales.goodenoughdoyouanyagreefactdidseegoodThe Listening TextCOMPLAINING ABOUT
A WHALE WATCHING TOURANGELA: Excuse me.
TOUR GUIDE: Yes, how can I help you?Dialogue 1ANGELA: I’m sorry but we weren’t very happy with the tour.
TOUR GUIDE: Oh, what was the problem?
ANGELA: Well, it was so wet we couldn’t go outside… I know we heard the whales and saw them on the video camera and that was great, but we really wanted to stand outside and watch the whales from there. My two kids are very disappointed.TOUR GUIDE: I’m sorry but we can’t control the weather and you did see whales.
ANGELA: Well, I’m afraid that’s not good
enough. I’d like to talk to the
manager.
TOUR GUIDE: I’m sure that won’t do you any good, I know he’ll agree with me. The fact is that you did see whales. (fading out)
TOUR GUIDE: Goodbye, I hoped you enjoyed the tour, sir.
ANDREW: Yes, the whales were awesome but I’m feeling very annoyed.
TOUR GUIDE: Really? (in a surprised voice)Dialogue 2ANDREW: Yes. You see, I’ve missed my flight. If I’d know the boat was going to be late back, I wouldn’t have come.
TOUR GUIDE: Yes, I understand, but we had a problem with the boat at the last minute that we needed to fix. The safety of our passengers is very important to us. So, I’m afraid we couldn’t avoid starting late.
ANDREW: Yes, but you should’ve checked if there was anyone like me who needed to be back by midday. Anyway, I’d like a refund, please.TOUR GUIDE: Well, I can refund half the fare.
ANDREW: I’m sorry but that’s not good enough. I now have to make another airline booking and I have no idea whether there’ll be any seats available. I’d like a full refund.TOUR GUIDE: Well, that’s not up to me but I’ll go and talk to the manager.
ANDREW: Thanks.
MANAGER: (music to indicate a few minutes passing) Mr. Langton, I’m terribly sorry that we’ve caused problems for you. Of course, we’ll give you a full refund. Just come into the office with me.
ANDREW: Thank you.Dialogue 3SHARON: Excuse me, the tour wasn’t what my husband and I had expected and we’d like a refund please.
TOUR GUIDE: You weren’t satisfied with the tour?SHARON: Well, we really loved seeing the bird life… and the dolphins and seals… but we saw only one whale and that one was too far away to see properly. And we really came on the tour to see the whales.TOUR GUIDE: Ah ha, I see. I tell you what, why don’t you and your husband come back for a tour on another day-free of charge, of course.SHARON: I’m afraid that’s no good for us as we’re visitors to this area and we’re leaving tomorrow morning.
TOUR GUIDE: Well, in that case, we’ll return half your fares.
SHARON: Well, actually, we’d like a full refund.
TOUR GUIDE: I’m sorry… if you read the brochure, we say that we’ll refund HALF the fare.
SHARON: OK, thanks.
TOUR GUIDE: You’re welcome.With your partner, make up dialogues for the following situations. Use expressions like the ones in the Ex on P27.
Perform them for your class. Then write them down.Speaking & Writing I’m sorry but…
I’m afraid….
That’s not good enough.
I’d like a refund, please.
I’d like a full refund.
That’s no good for me.
I’d like to talk to the manager.Useful expressions:I’m not feeling happy about…
I’m not feeling satisfied with…
I’m not feeling unhappy about …
I’m not feeling unsatisfied with…
I’m not feeling annoyed with…
…
…1. You missed your flight because you think that it was not announced over the loudspeaker.
Customer : Excuse me but I'm feeling
very annoyed because I've missed
my flight. I'm sure it wasn't
announced. I've got to get to Beijing
by tonight. Is there another flight I
can go on?the situations Airline official: All our flights are
announced, sir/ madam,
but I'll see if I can book
you on another flight.
Can you show me your ticket?
Customer : Sure.
Airline official: I'm sorry but there aren't any
seats available on the flights
today but I can get you on a flight
early tomorrow morning. Customer : I'm sorry but that's not good
enough. I've got to get to
Beijing today.
Airline official: Well, there's nothing I
can do about it.
Customer : Then, I'd like a refund please.
I'll go with another airline.
Airline official: Fine.2. The fish you ordered tastes terrible.
Complain to the manager of the restaurant.
Customer : Excuse me.
Waiter : Yes, sir/madam.
Customer : I'm afraid that this fish I
ordered tastes terrible.
Waiter : Oh really. What's the problem
with it?
Customer：It doesn't taste fresh to me. I'd
like to order something else.the situation Waiter : Well, I'll go and talk to the
manager.
Customer : Thanks.
(A moment later)
Waiter : Yes, that'll be fine. Here's the menu.
Customer : Thanks.3. The trousers the tailor had made for you are too short. Complain to the tailor.
Customer : Good morning. I'm sorry but
when I put these trousers on this
morning I found that they were
too short. Can you let them down
for me?
Tailor : Well, that'll cost extra.the situation Customer : But it's not my fault that they are too short.
Tailor : Well, I measured the length when
you were here and you agreed to
that length.
Customer : Are you sure you won't lengthen
it?
Tailor : No, I certainly can't. If you want me
to lengthen the trousers, you'll have
to pay a bit more.
Customer : Well ... OK.1. Finish the exercises on your text book.
2. Read the summing up and learning tip.
3. Review what we learned in this unit.
