投诉信 讲义-2025届高三英语二复习专项
文档属性
| 名称 | 投诉信 讲义-2025届高三英语二复习专项 |  | |
| 格式 | docx | ||
| 文件大小 | 22.0KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 人教版（2019） | ||
| 科目 | 英语 | ||
| 更新时间 | 2024-12-29 14:29:30 | ||
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文档简介
投诉信/抱怨信
投诉信一般的套路就是:
第一段:表明身份+写信目的:投诉/抱怨(表达担忧)。
第二段:投诉的理由第一第二第三......这给我带来很多不便。
第三段:希望对方关注投诉，期望对方尽早解决问题
(写作语气，不卑不亢，客观礼貌）
夺人眼球的开头句：
I am writing this letter to express my increasingly–growing concerns/worries brought by...
I feel sorry to trouble you but I am afraid that I have to make a complaint about the problems caused by...
I am writing to express my disappointment/dissatisfaction about...
I am most reluctant(犹豫的) to complain, but...
Dissatisfied with...I couldn’t feel more annoyed so I cannot help but make an immediate complaint.
两点出彩篇中句：
As far as I’m concerned, you’d better (not)...,if so(not), which can...
Worse still,...(不良做法1) ,causing me much inconvenience/trouble.
Much to my dissatisfaction,...(不良做法2).
韵味无穷结尾句：
I wish to draw your immediate attention to the problem and take action to address it as soon as possible.
I strongly request that the effective measures should be taken to deal with this problem.
I would be grateful if you could take my complaint seriously and get it settled as soon as possible.
假定你是李华，你的邻居外籍人士Mike养了了一只狗，他常在楼道遛狗，甚至带着不戴嘴套的狗进电梯。请你给Mike写一封信内容包括:
1.描述问题;
2.问题给你带来的困扰;
3.希望他改进。
Dear Mike,
I'm writing to express my concerns regarding your dog in our apartment building. As your neighbor in the same floor, I have noticed that you often walk your dog in the hall way and even bring it into the elevator without a mouth cover, which has become a major inconvenience for me as(因为) I'm afraid of dogs. I hope you can understand the problems and start being more considerate towards your neighbors.
Thank you for your attention to this matter, and I hope we can all live in a harmonious community.
假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：
1. 问题：牛肉面有苍蝇，服务员态度粗鲁。
2. 要求：餐厅赔礼道歉。
Dear Sir,
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.
Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.
It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.I look forward to a better service next time.
Sincerely yours,
Li Hua
假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：
1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。
2. 希望尽快查清此事。
Dear Sir,
I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors.
Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind.
But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.”
I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again.
Sincerely yours,
Li Hua
假如你是李华 上周六，在一家餐馆你有一次不愉快的就餐经历。请给该餐馆的经理写一封投诉信，讲述所发生的事情。（投诉信的开头和结尾已给出）
内容涉及以下要点：
1.服务员的态度不好
2.等待时间太长
3.食物的味道差
4.餐馆太吵闹
Dear Sir，
My name is Li Hua. I am writing to tell you something about your restaurant questions.
The reason for my dissatisfaction is your product and the service your staff have offered is not good enough. In the first place, your waiters treated me impolitely and they are impatient to me. In addition, I spent so much time waiting for my meal, but the food tasted not good enough. What’s more, it is too noisy to have a good meal time. Under these circumstances, I find it uncomfortable for me to experience eating in your restaurant.
I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua
假设你是李华，你上周在网店买了一件T-shirt，收到之后感觉不满意，请向店家写一封投诉信。
Dear Mr. or Mrs.,
I am a customer who bought a T-shirt in your store last week. I feel bad to trouble you but I am afraid that I have to make a complaint.
The reason for my dissatisfaction is that your product and the service your staff have offered were not good enough. In the first place, I selected it according to the size chart shown on your homepage, but actually it was too small for me to put on. In addition, when I turned to your staff for solution, she didn’t answer me in time. Under these circumstances, I find it uncomfortable for me to experience buying on the Internet.
I appreciate it very much if you could change another one bigger to me, and I would like to have this matter settled by this Sunday. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua
假定你是李华，你上周搭乘一趟从美国到中国的航班CF807，此次航班给你带来了诸多问题，因此你向航空公司发出了投诉信。
Dear Mr. or Mrs.,
I took the flight CF807 from America to China last week. I feel bad to trouble you but I am afraid that I have to make a complaint.
In the first place, the flight didn’t take off on time without any explanation, which made me unable to attend an important meeting. In addition, when I turned to your staff for water on the plane, she was too busy to give it to me.
Under these circumstances, I find it terrible for me to have this experience. I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua
投诉信一般的套路就是:
第一段:表明身份+写信目的:投诉/抱怨(表达担忧)。
第二段:投诉的理由第一第二第三......这给我带来很多不便。
第三段:希望对方关注投诉，期望对方尽早解决问题
(写作语气，不卑不亢，客观礼貌）
夺人眼球的开头句：
I am writing this letter to express my increasingly–growing concerns/worries brought by...
I feel sorry to trouble you but I am afraid that I have to make a complaint about the problems caused by...
I am writing to express my disappointment/dissatisfaction about...
I am most reluctant(犹豫的) to complain, but...
Dissatisfied with...I couldn’t feel more annoyed so I cannot help but make an immediate complaint.
两点出彩篇中句：
As far as I’m concerned, you’d better (not)...,if so(not), which can...
Worse still,...(不良做法1) ,causing me much inconvenience/trouble.
Much to my dissatisfaction,...(不良做法2).
韵味无穷结尾句：
I wish to draw your immediate attention to the problem and take action to address it as soon as possible.
I strongly request that the effective measures should be taken to deal with this problem.
I would be grateful if you could take my complaint seriously and get it settled as soon as possible.
假定你是李华，你的邻居外籍人士Mike养了了一只狗，他常在楼道遛狗，甚至带着不戴嘴套的狗进电梯。请你给Mike写一封信内容包括:
1.描述问题;
2.问题给你带来的困扰;
3.希望他改进。
Dear Mike,
I'm writing to express my concerns regarding your dog in our apartment building. As your neighbor in the same floor, I have noticed that you often walk your dog in the hall way and even bring it into the elevator without a mouth cover, which has become a major inconvenience for me as(因为) I'm afraid of dogs. I hope you can understand the problems and start being more considerate towards your neighbors.
Thank you for your attention to this matter, and I hope we can all live in a harmonious community.
假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：
1. 问题：牛肉面有苍蝇，服务员态度粗鲁。
2. 要求：餐厅赔礼道歉。
Dear Sir,
I am Li Hua, a frequent customer in your restaurant. I have been pleased with your excellent service for years but now I’m writing to express my dissatisfaction about the poor service of your waiters.
Last Saturday, I went to your restaurant to have lunch but I had an awful experience. When having beef noodles, I suddenly found there were two flies in them, which disgusted me a lot.So I asked the waiter to change another dish. Out of my expectation, he didn’t change it but said in a rude manner that he was too busy to solve the problem. Needless to say, such a way of treating customers is unacceptable.
It’s my sincere hope that you can investigate the matter seriously and make a formal apology to me.I look forward to a better service next time.
Sincerely yours,
Li Hua
假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：
1. 司机的不文明行为(大声讲话、紧急刹车、态度粗鲁等)。
2. 希望尽快查清此事。
Dear Sir,
I am Li Hua. I am writing to complain about one of your bus-drivers’ improper and rude behaviors.
Last Sunday, I was taking the No. 102 bus whose driver not only kept on talking with a man loudly but also drove very fast. So some passengers advised him to concentrate on driving, but he didn’t pay any attention. What’s worse, he drove even faster. Then another passenger couldn’t bear it, asking the driver to keep the passengers’ safety in mind.
But the driver stopped the bus so suddenly that all the passengers nearly lost their balance. However, he didn’t apologize but said rudely “It’s none of your business.”
I sincerely hope you can investigate this incident and proper measures should be taken to prevent such an incident happening again.
Sincerely yours,
Li Hua
假如你是李华 上周六，在一家餐馆你有一次不愉快的就餐经历。请给该餐馆的经理写一封投诉信，讲述所发生的事情。（投诉信的开头和结尾已给出）
内容涉及以下要点：
1.服务员的态度不好
2.等待时间太长
3.食物的味道差
4.餐馆太吵闹
Dear Sir，
My name is Li Hua. I am writing to tell you something about your restaurant questions.
The reason for my dissatisfaction is your product and the service your staff have offered is not good enough. In the first place, your waiters treated me impolitely and they are impatient to me. In addition, I spent so much time waiting for my meal, but the food tasted not good enough. What’s more, it is too noisy to have a good meal time. Under these circumstances, I find it uncomfortable for me to experience eating in your restaurant.
I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua
假设你是李华，你上周在网店买了一件T-shirt，收到之后感觉不满意，请向店家写一封投诉信。
Dear Mr. or Mrs.,
I am a customer who bought a T-shirt in your store last week. I feel bad to trouble you but I am afraid that I have to make a complaint.
The reason for my dissatisfaction is that your product and the service your staff have offered were not good enough. In the first place, I selected it according to the size chart shown on your homepage, but actually it was too small for me to put on. In addition, when I turned to your staff for solution, she didn’t answer me in time. Under these circumstances, I find it uncomfortable for me to experience buying on the Internet.
I appreciate it very much if you could change another one bigger to me, and I would like to have this matter settled by this Sunday. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua
假定你是李华，你上周搭乘一趟从美国到中国的航班CF807，此次航班给你带来了诸多问题，因此你向航空公司发出了投诉信。
Dear Mr. or Mrs.,
I took the flight CF807 from America to China last week. I feel bad to trouble you but I am afraid that I have to make a complaint.
In the first place, the flight didn’t take off on time without any explanation, which made me unable to attend an important meeting. In addition, when I turned to your staff for water on the plane, she was too busy to give it to me.
Under these circumstances, I find it terrible for me to have this experience. I appreciate it very much if you could improve your service. Thank you for your consideration and I will be looking forward to your reply.
Sincerely yours,
Li Hua