投诉信模板句和范文知识清单（讲义）-2025届高三英语二轮复习
文档属性
| 名称 | 投诉信模板句和范文知识清单（讲义）-2025届高三英语二轮复习 |  | |
| 格式 | docx | ||
| 文件大小 | 21.9KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 人教版（2019） | ||
| 科目 | 英语 | ||
| 更新时间 | 2024-12-30 15:10:21 | ||
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文档简介
投诉信模板句和范文展示
开头句：
I am writing to express my dissatisfaction regarding the service I received from your company during my recent visit.
（我写信是为了表达我对贵公司在我最近一次光顾期间所提供服务的不满。）
I am Li Hua, a regular customer of your store. I am extremely disappointed to bring to your attention a problem I encountered last week.
（我是李华，是你们商店的常客。我非常失望地要向你们提及我上周遇到的一个问题。）
I'm writing to make a complaint about the poor quality of the product I purchased from your online shop a few days ago.
（我写信是要投诉几天前我从你们网店购买的产品质量很差。）
I am a student at [School Name]. Recently, I had an unpleasant experience with your facility, which I feel compelled to share with you.
（我是[学校名称]的一名学生。最近，我在使用你们的设施时有一段不愉快的经历，我觉得必须要告知你们。）
It has come to my notice that there have been some issues with the after-sales service of your products. I am one of the affected customers and I hope you can take immediate action.
（我注意到你们产品的售后服务存在一些问题。我是受影响的顾客之一，希望你们能立即采取行动。）
段中句：
（关于提问题）
To begin with, the product I bought from you was supposed to function properly, but it started to malfunction just after a few days of use. It couldn't even perform its basic tasks, which has caused me a great deal of inconvenience.
（首先，我从你们这儿购买的产品本应正常运行，但使用没几天就出故障了。它甚至连基本功能都无法实现，给我带来了极大的不便。）
What made me even more frustrated was the unprofessional attitude of your staff. When I asked for help, they seemed impatient and provided me with very vague instructions, which didn't solve my problem at all.
（更让我沮丧的是你们员工的不专业态度。当我寻求帮助时，他们显得很不耐烦，给我的指示也非常含糊，根本没能解决我的问题。）
Moreover, the delivery of the item I ordered was delayed for nearly a week without any prior notice. I had been eagerly waiting for it as I needed it urgently, and this delay really messed up my plans.
（此外，我订购的物品延迟了近一周才送达，而且事先没有任何通知。我急需这件物品，一直在急切等待，这次延误真的打乱了我的计划。）
In addition, the environment of your establishment was far from satisfactory. It was dirty and noisy, making it impossible for me to relax and enjoy my time there as I had expected.
（另外，你们场所的环境也远不能让人满意。那里又脏又吵，让我无法像预期的那样放松并享受在那儿的时光。）
Another issue that bothered me a lot was the false advertisement. The features you promoted on your website did not match the actual product I received, which made me feel cheated.
（另一个让我很困扰的问题是虚假广告。你们在网站上宣传的产品特性与我收到的实际产品不符，这让我感觉受到了欺骗。）
（关于针对性提建议）
I sincerely hope you could improve your after-sales service. For instance, setting up a 24-hour hotline so that customers can get prompt assistance whenever they encounter problems.
（我真诚地希望你们能改进售后服务。例如，设立一条 24 小时热线，以便顾客在遇到问题时能及时获得帮助。）
It would be beneficial if you could provide more professional training for your staff. This way, they can handle customers' inquiries and complaints skillfully and offer clear solutions.
（如果你们能为员工提供更专业的培训，那将会很有益处。这样，他们就能熟练处理顾客的咨询和投诉，并提供清晰的解决方案。）
To regain customers' trust, I suggest you should strengthen the quality inspection of your products. Make sure each item leaving the factory meets the high standards you advertise.
（为了重新赢得顾客的信任，我建议你们应该加强产品质量检测。确保每一件出厂的产品都符合你们所宣传的高标准。）
In terms of delivery, you'd better partner with more reliable logistics companies and improve the tracking system. This will enable customers to know the exact location of their parcels in real-time.
（在配送方面，你们最好与更可靠的物流公司合作，并改进跟踪系统。这将使顾客能够实时了解包裹的准确位置。）
Regarding the false advertisement issue, I strongly recommend that you review and correct your promotional materials immediately. Be honest and accurate in presenting your products' features to avoid misleading consumers.
（关于虚假广告问题，我强烈建议你们立即审查并纠正宣传材料。诚实地、准确地展示产品特性，以免误导消费者。）
结尾句：
I trust that you will take my complaint seriously and address these issues promptly. Looking forward to your favorable reply and a significant improvement in the near future.
（我相信你们会认真对待我的投诉并及时解决这些问题。期待你们积极的回复以及在不久的将来能有显著的改善。）
Thank you for your attention to this matter. I sincerely hope you can turn this negative experience into an opportunity to enhance your service and product quality. I'll be waiting for your feedback.
（感谢您对此事的关注。我衷心希望您能将这次不愉快的经历转化为提升服务和产品质量的契机。我会等待您的反馈。）
I really hope you will make the necessary changes as soon as possible. If the situation remains unresolved, I may have no choice but to seek help from relevant consumer protection agencies.
（我真心希望你们能尽快做出必要的改变。如果情况仍未得到解决，我可能别无选择，只能向相关的消费者保护机构求助。）
It is my sincere expectation that you will resolve these problems efficiently. This will not only satisfy my concerns but also help maintain the good reputation of your business.
（我真诚地期望你们能高效地解决这些问题。这不仅能化解我的困扰，还有助于维护你们企业的良好声誉。）
Please let me know what actions you plan to take in response to my complaint. I believe your company has the ability and responsibility to make things right and regain customers' confidence.
（请告知我针对我的投诉你们计划采取什么行动。我相信贵公司有能力也有责任把事情做好，重新赢得顾客的信心。）
范文：
假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内容包括：1.投诉问题；2.提出建议。
注意：1.词数80左右；2.可以适当增加细节，以使行文连贯。
Dear Sir or Madam,
I am writing to bring your attention to an issue regarding the English introduction of some Chinese artifacts in the book I purchased during my visit to your museum. After careful reading, I have noticed that there are several errors in the descriptions of these artifacts.介绍背景，说明问题
For example, the introduction of a certain porcelain vase states that it was made during the Ming Dynasty, but in fact, it was actually created during the Qing Dynasty. Furthermore, the explanation of a calligraphy work incorrectly identifies the script as being from the Tang Dynasty when it is actually from the Song Dynasty. Considering these inaccuracies, I suggest that you review and revise the relevant content in the book. It would be beneficial if you could also include more detailed information about the historical and cultural significance of each artifact. This would not only enhance visitors’ understanding of the artifacts on display, but also contribute to the preservation and appreciation of cultural heritage.列出具体问题，给出建议和理由
Thank you for taking the time to consider my suggestions. I look forward to hearing from you soon.表明期待
Yours sincerely,
Li Hua
Dear Sir or Madam,
I am Li Hua, a Chinese who paid a visit to your museum the other day. I am writing to express my complaint about the mistakes in your book introducing the cultural relics in your museum.
It comes as a shock that some obvious errors in the introduction of Chinese artifacts are found in the book. The symbolic significance differs between Chinese and western dragons but there exists misinterpretation in a Chinese painting. Worse still, the authors and dates marked on some artifacts are at odds with the facts, which will definitely ruin the reputation of your museum. It is preferable to organize experts to review this book and remove the books with incorrect introduction.
I hope you can take my appeal into consideration. Looking forward to your favorable reply.
Yours sincerely,
Li Hua
开头句：
I am writing to express my dissatisfaction regarding the service I received from your company during my recent visit.
（我写信是为了表达我对贵公司在我最近一次光顾期间所提供服务的不满。）
I am Li Hua, a regular customer of your store. I am extremely disappointed to bring to your attention a problem I encountered last week.
（我是李华，是你们商店的常客。我非常失望地要向你们提及我上周遇到的一个问题。）
I'm writing to make a complaint about the poor quality of the product I purchased from your online shop a few days ago.
（我写信是要投诉几天前我从你们网店购买的产品质量很差。）
I am a student at [School Name]. Recently, I had an unpleasant experience with your facility, which I feel compelled to share with you.
（我是[学校名称]的一名学生。最近，我在使用你们的设施时有一段不愉快的经历，我觉得必须要告知你们。）
It has come to my notice that there have been some issues with the after-sales service of your products. I am one of the affected customers and I hope you can take immediate action.
（我注意到你们产品的售后服务存在一些问题。我是受影响的顾客之一，希望你们能立即采取行动。）
段中句：
（关于提问题）
To begin with, the product I bought from you was supposed to function properly, but it started to malfunction just after a few days of use. It couldn't even perform its basic tasks, which has caused me a great deal of inconvenience.
（首先，我从你们这儿购买的产品本应正常运行，但使用没几天就出故障了。它甚至连基本功能都无法实现，给我带来了极大的不便。）
What made me even more frustrated was the unprofessional attitude of your staff. When I asked for help, they seemed impatient and provided me with very vague instructions, which didn't solve my problem at all.
（更让我沮丧的是你们员工的不专业态度。当我寻求帮助时，他们显得很不耐烦，给我的指示也非常含糊，根本没能解决我的问题。）
Moreover, the delivery of the item I ordered was delayed for nearly a week without any prior notice. I had been eagerly waiting for it as I needed it urgently, and this delay really messed up my plans.
（此外，我订购的物品延迟了近一周才送达，而且事先没有任何通知。我急需这件物品，一直在急切等待，这次延误真的打乱了我的计划。）
In addition, the environment of your establishment was far from satisfactory. It was dirty and noisy, making it impossible for me to relax and enjoy my time there as I had expected.
（另外，你们场所的环境也远不能让人满意。那里又脏又吵，让我无法像预期的那样放松并享受在那儿的时光。）
Another issue that bothered me a lot was the false advertisement. The features you promoted on your website did not match the actual product I received, which made me feel cheated.
（另一个让我很困扰的问题是虚假广告。你们在网站上宣传的产品特性与我收到的实际产品不符，这让我感觉受到了欺骗。）
（关于针对性提建议）
I sincerely hope you could improve your after-sales service. For instance, setting up a 24-hour hotline so that customers can get prompt assistance whenever they encounter problems.
（我真诚地希望你们能改进售后服务。例如，设立一条 24 小时热线，以便顾客在遇到问题时能及时获得帮助。）
It would be beneficial if you could provide more professional training for your staff. This way, they can handle customers' inquiries and complaints skillfully and offer clear solutions.
（如果你们能为员工提供更专业的培训，那将会很有益处。这样，他们就能熟练处理顾客的咨询和投诉，并提供清晰的解决方案。）
To regain customers' trust, I suggest you should strengthen the quality inspection of your products. Make sure each item leaving the factory meets the high standards you advertise.
（为了重新赢得顾客的信任，我建议你们应该加强产品质量检测。确保每一件出厂的产品都符合你们所宣传的高标准。）
In terms of delivery, you'd better partner with more reliable logistics companies and improve the tracking system. This will enable customers to know the exact location of their parcels in real-time.
（在配送方面，你们最好与更可靠的物流公司合作，并改进跟踪系统。这将使顾客能够实时了解包裹的准确位置。）
Regarding the false advertisement issue, I strongly recommend that you review and correct your promotional materials immediately. Be honest and accurate in presenting your products' features to avoid misleading consumers.
（关于虚假广告问题，我强烈建议你们立即审查并纠正宣传材料。诚实地、准确地展示产品特性，以免误导消费者。）
结尾句：
I trust that you will take my complaint seriously and address these issues promptly. Looking forward to your favorable reply and a significant improvement in the near future.
（我相信你们会认真对待我的投诉并及时解决这些问题。期待你们积极的回复以及在不久的将来能有显著的改善。）
Thank you for your attention to this matter. I sincerely hope you can turn this negative experience into an opportunity to enhance your service and product quality. I'll be waiting for your feedback.
（感谢您对此事的关注。我衷心希望您能将这次不愉快的经历转化为提升服务和产品质量的契机。我会等待您的反馈。）
I really hope you will make the necessary changes as soon as possible. If the situation remains unresolved, I may have no choice but to seek help from relevant consumer protection agencies.
（我真心希望你们能尽快做出必要的改变。如果情况仍未得到解决，我可能别无选择，只能向相关的消费者保护机构求助。）
It is my sincere expectation that you will resolve these problems efficiently. This will not only satisfy my concerns but also help maintain the good reputation of your business.
（我真诚地期望你们能高效地解决这些问题。这不仅能化解我的困扰，还有助于维护你们企业的良好声誉。）
Please let me know what actions you plan to take in response to my complaint. I believe your company has the ability and responsibility to make things right and regain customers' confidence.
（请告知我针对我的投诉你们计划采取什么行动。我相信贵公司有能力也有责任把事情做好，重新赢得顾客的信心。）
范文：
假定你是李华，在美国某博物馆参观时，购买了一本介绍该馆所收藏文物的书籍，阅读后发现书中对一些中国文物(artifacts)的英文介绍有误。请你就此向博物馆写一封信，内容包括：1.投诉问题；2.提出建议。
注意：1.词数80左右；2.可以适当增加细节，以使行文连贯。
Dear Sir or Madam,
I am writing to bring your attention to an issue regarding the English introduction of some Chinese artifacts in the book I purchased during my visit to your museum. After careful reading, I have noticed that there are several errors in the descriptions of these artifacts.介绍背景，说明问题
For example, the introduction of a certain porcelain vase states that it was made during the Ming Dynasty, but in fact, it was actually created during the Qing Dynasty. Furthermore, the explanation of a calligraphy work incorrectly identifies the script as being from the Tang Dynasty when it is actually from the Song Dynasty. Considering these inaccuracies, I suggest that you review and revise the relevant content in the book. It would be beneficial if you could also include more detailed information about the historical and cultural significance of each artifact. This would not only enhance visitors’ understanding of the artifacts on display, but also contribute to the preservation and appreciation of cultural heritage.列出具体问题，给出建议和理由
Thank you for taking the time to consider my suggestions. I look forward to hearing from you soon.表明期待
Yours sincerely,
Li Hua
Dear Sir or Madam,
I am Li Hua, a Chinese who paid a visit to your museum the other day. I am writing to express my complaint about the mistakes in your book introducing the cultural relics in your museum.
It comes as a shock that some obvious errors in the introduction of Chinese artifacts are found in the book. The symbolic significance differs between Chinese and western dragons but there exists misinterpretation in a Chinese painting. Worse still, the authors and dates marked on some artifacts are at odds with the facts, which will definitely ruin the reputation of your museum. It is preferable to organize experts to review this book and remove the books with incorrect introduction.
I hope you can take my appeal into consideration. Looking forward to your favorable reply.
Yours sincerely,
Li Hua