2025届高三上学期英语二轮复习专项:投诉信 课件(共26张PPT)

(共26张PPT)
应用文写作
突破训练
投诉信
晨读晚背
一、必背词汇
1.开头段
①投诉，抱怨 __________________________________
②对……不满意 ________________________________
③表达不满 ___________________________________
complain/make a complaint about...
be discontent/unsatisfied with...
convey/express one’s dissatisfaction
2.结尾段
①合理的解释 _________________________
②认真地考虑这件事 _____________________________
a reasonable explanation
consider this matter seriously
③调查此次事件 _________________________________
④采取措施 _____________________
⑤解决问题 _________________________________
⑥把这件事解决好 _____________________________
⑦把钱退还给我 ________________________
⑧期待尽快回复 ______________________
investigate/look into the matter/incident
take measures
deal with/solve the problem
have/get this matter settled
have my money back
expect an early reply
3.中间段
①让我烦恼 _________________________
②停止工作 _______________________
③忍受这种情况 ________________________________
④打断我们正常的生活 __________________________
⑤出乎意料 _______________________
⑥在这种情况下 ____________________
⑦一些质量问题 __________________
⑧糟糕的服务 _______________
make me annoyed
put up with/bear/tolerate this situation
stop working
interrupt our normal life
out of one’s expectation
in this situation/case
poor service
some quality problems
二、必背好句
1.开头段常用语
①对不起打扰您了，恐怕我得投诉了。
_________________________________________________
_________________________________________________
②我写信是投诉关于……
_________________________________________________
③主要的问题如下。
_________________________________________________
I feel sorry to trouble you but I am afraid that I have to make a complaint.
I am writing to complain about …
The main problems are as follows.
2.结尾段常用语
①我在等待一个合理的解释，并期待早日回复。
_________________________________________________
_________________________________________________
②我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。
__________________________________________________
__________________________________________________
__________________________________________________
I am waiting for a reasonable explanation and expecting an early reply.
I sincerely hope that you will look into the matter seriously and proper measures should be taken to prevent such an incident (from) happening again.
③您能否尽快换一个新的给我或者给我退款？
________________________________________________
________________________________________________
④坦率地说，我不准备再忍受这个情况了。
________________________________________________
________________________________________________
⑤您若能尽快采取措施处理这个问题，我将感激不尽。
________________________________________________
________________________________________________
Could you change a new one for me or return my money as soon as possible
Frankly speaking, I am not prepared to put up with the situation anymore.
I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
3.中间段常用语
①我对你们提供的恶劣服务感到很恼火。
__________________________________________________
②我很失望地发现，有些书不仅印刷不好，而且还有轻微的破损，甚至有些书页不见了。
__________________________________________________
__________________________________________________
__________________________________________________
Your prompt attention and early reply will be appreciated.
I'm annoyed to have been provided with such poor service.
I was disappointed to find that some of the books are not only poorly printed, but also slightly damaged, and even some pages are missing.
⑥您的及时关注和早日答复将不胜感激。_____________
_________________________________________________
③令我很不满意的是，手机不容易操作，给我带来了很多不便。 _________________________________________
_________________________________________________
④更糟糕的是，它经常毫无理由地坏掉，这说明它的质量很差。_________________________________________
________________________________________________
⑤为改善这种情况，建议你采取以下措施。
________________________________________________
________________________________________________
Much to my dissatisfaction, the cellphone is not easy to operate, causing me much inconvenience.
What’s worse, it often breaks down for no reason, which shows its poor quality.
To improve the situation, it is advisable for you to take the following measures.
⑥鉴于此事所造成的不便，我觉得你应该……
_________________________________________
_________________________________________________
⑦我强烈要求你调换……或者尽快修理。
_________________________________________________
________________________________________________
⑧我要求全额退款。
________________________________________________
________________________________________________
In view of the inconvenience that this has caused, I feel you should…
I strongly insist that you change ... or have it repaired as soon as possible.
I would like to get my money back./I have to ask for/demand / claim a (full) refund.
典例示范
假定你是李华，在某海外购物网站上订购了一款智能手表，但是收货之后出现了一些问题，请你给该网站客服写一封邮件，内容包括：1.投诉内容；2.你的诉求。
注意：1. 词数80左右； 2.可以适当增加细节，以使行文连贯。
Dear Sir or Madam,
I’m writing to express my dissatisfaction with the smartwatch I recently purchased from your online store.
_____________________________________________________
_____________________________________________________
Yours sincerely,
Li Hua
步骤一：审题
文体 投诉信
写作情境 网购智能手表出现了一些问题，向网站客服投诉
信的作者 李华（顾客）
写作对象/读者 海外购物网站客服
时态 一般过去时，一般现在时
语气 保持冷静和客观，使用正式和礼貌的措辞
步骤二：谋篇布局
步骤三：经典范文 熟记文中黑体词块及有下画线的功能句型。
Dear Sir or Madam,
I’m writing to express my dissatisfaction with the smartwatch I recently purchased from your online store.【写信目的】
One month ago, to give my brother a surprise during the Spring Festival, I ordered it in advance, however, the product arrived long after the Spring Festival had passed, causing great inconvenience. Furthermore, the product I received is different from what was advertised. It lacks the promised features and functions, which makes it a poor choice as a gift. 【要点1：投诉内容】Therefore,
I would like a full refund and I hope that future orders can be delivered promptly to avoid similar inconvenience.【要点2：诉求】
It is my sincere hope that you’ll take my complaints seriously. Looking forward to your early reply.
Yours sincerely,
Li Hua
即时训练
训练一
假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：1.空调不能正常运行；2.浴室不干净；3.晚上周围噪声很大,且不给更换房间；4.服务员态度随意,漫不经心。
注意：1. 词数80左右； 2.可以适当增加细节，以使行文连贯。
Dear Sir or Madam,
______________________________________________________________________________________________________________
Yours faithfully,
Li Hua
Dear Sir or Madam,
I am Li Hua, a customer of your hotel. My parents and I had a terrible stay in Room 512. I am writing to complain about your hotel service.
There are the following problems. To begin with, the air conditioner wouldn’t work. When I asked the staff for help, they said OK. But eventually, no one came. Besides, much to my dissatisfaction, I found the bathroom rather dirty to bathe in. What annoys me most is the noise outside at night, which was so loud that we found it hard to fall asleep. I asked to change rooms but was refused for the reason that the hotel was full. It was surprising that the waiters treated us in a very casual and indifferent manner. There is no doubt that your service needs to be improved.
I am really annoyed about it. I hope you can look into the case and take effective measures to prevent such things happening again. I would appreciate it if you could handle the matter at your earliest convenience.
Yours faithfully,
Li Hua
训练二
假设你是李华，最近注意到英文学习报存在一些问题，其中包括语法和拼写错误、陈旧的阅读材料以及纸张质量下降等。请你给英语学习报负责人Tom写一封邮件，内容包括：1. 投诉相关问题； 2. 提出合理建议。
注意：1. 词数80左右； 2.可以适当增加细节，以使行文连贯。Dear Mr. Tom,
________________________________________________________________________________________________________________
Sincerely,
Li Hua
Dear Mr. Tom,
I’m writing to complain about some problems with your newspaper.
First of all, there have been spelling and grammatical mistakes in the newspaper, which have greatly influenced my studying. Even worse than that, some of the reading materials are old so they are boring for us to read. Also, I’m not satisfied with the paper you are using now, as its quality is not as good as before. I’ve been a regular user of your newspaper but now I’m completely disappointed. I really hope you could make some improvements. It is a good idea to
proofread carefully before publication. You’d better improve the quality of the paper so that we readers have a better reading experience.
Thanks for your consideration. I am looking forward to your early reply.
Sincerely,
Li Hua
The end
Thank you