10. 投诉信——2025年高考备考英语应用文写作快速突破
参考答案
【最新真题、模拟题、联考试题】
1．Dear Sir or Madam,
I am writing to express my dissatisfaction with the recent purchase of books from your website.
Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable.
Furthermore, some of the books were priced higher than in physical bookstores. I request a refund for the damaged books and a price adjustment for the overpriced items. Additionally, please ensure that quality control measures are implemented to prevent such issues in future shipments.
Thank you for your attention to this matter.
Yours sincerely,
Li Hua
【导语】
本篇书面表达属于应用文。要求考生给网店负责人写信投诉购买的书籍有破损、缺页及价格比实体书店还要贵的问题。
【解析】
1.词汇积累
不满：dissatisfaction→discontent
此外：Furthermore→Moreover
实体：physical→entity
注意力：attention→notice
2.句式拓展
简单句变复合句
原句：Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable.
As同义句： 拓展句：As soon as I received the books, I discovered several books with torn pages and missing sections, rendering them unusable.
【点睛】
【高分句型1】Upon receipt, I discovered several books with torn pages and missing sections, rendering them unusable.(运用了现在分词作状语)
【高分句型2】Additionally, please ensure that quality control measures are implemented to prevent such issues in future shipments. (运用了that引导的宾语从句)
2．Dear Mr. Wang,
I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made.
When I was going through books on the second floor in the library last week, I found some of them were terribly damaged, which had prevented my further reading. Therefore, I’m wondering whether you could repair or substitute the broken books and also educate the students to take good care of the books when borrowing them.
I hope you wouldn’t feel offended and sorry for any trouble this letter might cause and that the problem could be solved in time.
Yours sincerely,
Li Hua
【导语】
本篇书面表达属于应用文，要求考生给图书管理员Mr. Wang写一封投诉信，描述学校图书馆的部分书籍损坏严重的情况，并给出相应建议。
【解析】
1.词汇积累
严重地：terribly→severely
因此：therefore→hence
替换：substitute→replace
解决：solve→settle
2.句式拓展
同义句转换
原句：I’m a student from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made.
拓展句：I’m a student who is from Senior 3 in our school and I’m quite concerned about the condition of some books in our school library, so I’m writing to you to see if some changes could be made.
【点睛】
[高分句型1] When I was going through books on the second floor in the library last week, I found some of them were terribly damaged, which had prevented my further reading. (运用了when引导的时间状语从句，省略that的宾语从句和which引导的非限制性定语从句)
[高分句型2] Therefore, I’m wondering whether you could repair or substitute the broken books and also educate the students to take good care of the books when borrowing them. (运用了whether引导的宾语从句，when引导的时间状语从句的省略)
3．Dear Sir or Madam,
I hope this email finds you well. I am writing to address an issue with a recent order I placed on your online bookstore. I received the package today, and while most of the books are correct and in good condition, there seems to be a mistake with one of the items. The book I received, titled Little Women, is not the one I intended to purchase, The Chocolate War.
I value your service and products, and also understand that errors can occur sometimes. To resolve the issue, I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore.
Your timely reply is greatly appreciated.
Sincerely,
Li Hua
【导语】
本篇书面表达属于应用文。要求考生就“前不久在某国外图书网店购买了几本英文小说，但有一本收到的书有误”一事，给该网店写一封邮件。
【解析】
1.词汇积累
打算：intend to→plan to
解决：resolve/ address→settle down
重视：value→attach importance to
购买：purchase→buy
2.句式拓展
同义句转换
原句：To resolve the issue, I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore.
拓展句：I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore so that we can resolve the issue.
【点睛】
[高分句型1] I received the package today, and while most of the books are correct and in good condition, there seems to be a mistake with one of the items. (运用了while引导的让步状语从句)
[高分句型2] To resolve the issue, I respectfully request a replacement for the wrong book and propose that the return shipping costs for it be covered by your bookstore. (运用了that引导的宾语从句)
4．One possible version:
Dear Sir,
I’m writing to complain about a pair of sneakers recently purchased from your website. What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. By the way, if I send back the wrong shoes, will your company pay for the postage
I would appreciate it if you are kind enough to solve the problem as soon as possible.
Yours,
Li Hua
【导语】
本篇书面表达属于应用文。题目要求学生以李华的身份，给某英文购物网站写一封投诉信，需说明写信目的，根据具体信息表述自己的投诉，提出自己的诉求，并对邮寄费相关问题进行询问。
【解析】
1. 词汇积累
使恼怒：annoy→irritate
要求：demand→request
立即：immediately→instantly, right away
解决：solve→find a solution to
2. 句式拓展
简单句变复合句
原句：I’m writing to complain about a pair of sneakers recently purchased from your website.
拓展句：I’m writing to complain about a pair of sneakers that I recently purchased from your website.
【点睛】
[高分句型1] What I ordered was a pair of black size 9 shoes, but beyond expectations, I received a pair of white size 8.5 shoes instead. (运用了What引导名词性从句作主语)
[高分句型2] Worse still, it really annoyed me that the shoes which should have arrived on April 10 didn’t reach me until April 20. (运用了it作形式主语、that引导名词性从句作真正的主语、which引导限制性定语从句、should have done虚拟语气)
[高分句型3] For the above reasons, I demand either a new pair of black size 9 shoes be sent to me immediately or I should be given a full refund. (运用了that引导名词性从句作demand的宾语并省略了that、省略should及“should+动词原形”形式的虚拟语气)
5．Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store. I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
After one week of its purchase, I find it doesn’t work as expected. The battery doesn’t last long after being recharged, perhaps merely half a day. Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. The last straw is that when I contacted the online store yesterday, I didn’t get a satisfactory answer.
I would appreciate it if you could either refund my purchase or replace it with a new one. Otherwise, I will take legal action. Look forward to your attention and early reply.
Yours sincerely,
Li Hua
【导语】
本篇书面表达属于应用文。假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉。
【解析】
1.词汇积累
投诉：complain→make a complaint
购买：purchase→buy
令人满意的：satisfactory→content
代替：replace→take place of
2.句式拓展
同义句转换
原句：I am writing to complain about the defective electronic dictionary pen I purchased from your store last week.
拓展句：The reason why I am writing to you is that I’d like to complain about the defective electronic dictionary pen I purchased from your store last week.
【点睛】
[高分句型1] Worse than that, the words on the screen are not distinct enough, which I think is damaging to my eyesight. (运用了which引导非限制性定语从句)
[高分句型2] I would appreciate it if you could either refund my purchase or replace it with a new one. (运用了if引导条件状语从句)10. 投诉信——2025年高考备考英语应用文写作快速突破
【写作指导+常用句型+常用模版+最新真题、模拟题、联考试题】
【写作指导】
投诉信是人们在生活中对服务、商品、关系等不满时向特定对象写的信件，通常还会要求对方做出相应的补救。投诉信的用词要恰当并且相对正式，语气要坚决。叙述问题时用过去时态，提出建议时用现在时态。
投诉信三步走：
提出问题→说明具体情况→提出解决问题的办法
【常用句型】
开头常用句
I'm writing to make a complaint about...
我写信是投诉......
I want to express my dissatisfaction about.....
我想要表达对…….的不满
It is a great pity that we find there is something wrong with...
令人非常遗憾的是我们发现……有问题。
I'm Li Hua. I feel bad to trouble you but I'm afraid that I have to make a complaint about your restaurant.
我是李华。很不想给你添麻烦。但是，恐怕我不得不对你们餐馆进行投诉。
I'm writing to make a complaint about the canteen service of our school.
我写这封信是为了投诉我们学校的食堂服务。
I want to express my dissatisfaction about the woolen scarf I bought from your company.
我想要表达我对从你们公司买的羊毛围巾的不满。
This letter is a complaint concerning the actions of one of your salespersons
.这封信是对你们一名销售人员行为的投诉。
I am writing to let you know the bad attitude of one of your staff member.
我写信是想让你知道你们的一位工作人员的恶劣态度。
主体常用句
In the first place, the food is too salty and the water isn't served in time. In addition, the music you broadcast is too noisy. Under these circumstances, I fnd it hard to sit here having dinner quietly.
首先，食物太咸，水没有及时端上来。而且，你们播放的音乐太吵了。在这样的环境下，我很难安静的坐在这里吃饭。
Needless to say, such a way of dealing with customers is unacceptable.
不用说，这样对待顾客的方式是不可接受的。
I have dialed your service number for several times but it was always busy.
我多次拨打你们的服务电话，但它总是占线。
Now this problem keeps worrying me.
现在这个问题一直在困扰我。
To improve the situation, you can take the following measures.
为了改善状况，你们可以采取下面的措施。
Can you change a new one for me as soon as possible
你们可以尽快给我换件新的吗
I insist you change a new one for me or give me a refund.
我坚持你们给我换件新的或者给我退款。
There are some reasons why I am not satisfed with... At first.... what's worse.... , Eventually...
我对...不满意的理由有这几个。首先....还有..... 最....
It's a pity that your goods and service have the following unacceptable/unbearable problems. Firstly....., In addition.... What's more....
很遗憾你们的产品和服务竟然有以下这些令人难以接受的问题。
There are some problems that I hope to bring your attentions. For one things....For another thing..
有一些问题希望能引起你们的注意。首先....其次..
My complaints mainly lies in the following aspects.
我的投诉主要是以下几个方面。
结尾常用句
Taking all things above into the consideration, I request that you either...or...
考虑到上述情况，我要求你们要么...要么...
Taking into account all three factors above, I request that.....
考虑到以上的三个因素，我要求.... I.Thanks for your consideration.感谢你的考虑。
I hope you will give due attention to this matter.
我希望你给予此事应有的重视。
I believe you will take my complaint seriously.
我相信你会认真考虑我的投诉。
I'll appreciate it if mydemand is met.
如果我的要求被满足，我会非常感激。
I'm looking forward toyour early reply.
期待着你早日答复。
【常用模版】
Dear ________，
I am ________ (自我介绍). I feel bad to trouble you but I am afraid that I have to make a complaint about ________ (抱怨的事情)．
The reason for my dissatisfaction is ________ (总体介绍). In the first place, ________ (抱怨的第一个方面). In addition, ________ (抱怨的第二个方面). Under these circumstances, I find it ________ (感觉)to ________ (抱怨的方面带来的后果)．
I appreciate it very much if you could________ (提出建议和请求), preferably _______ (进一步的要求), and I would like to have this matter settled by ________ (设定解决事情最后期限)．
Thank you for your consideration and I will be looking forward to your reply.
Yours sincerely，
Li Hua
【最新真题、模拟题、联考试题】
1．（2024·福建福州·三模）假定你是李华，上周你从某网站买了一些书籍，到货发现所购书中有破损、缺页现象，且一些书籍价格比实体书店还要贵。你准备向该网站负责人写一封投诉信。
要点如下：
1. 写作目的；
2. 陈述问题；
3. 提出诉求。
注意：
1. 词数80左右；
2. 可以适当增加细节，以使行文连贯
Dear Sir or Madam,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
2．（2024·江苏泰州·模拟预测）假定你是李华，你发现学校图书馆的部分书籍损坏严重，影响阅读体验。请你向图书管理员Mr. Wang写一封投诉信，内容包括：
1. 问题描述；
2. 相应建议。
注意：
1. 词数80左右；
2. 可适当增加细节，使内容充实，行文连贯。
Dear Mr. Wang,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
3．（2024·陕西·模拟预测）假定你是李华，前不久在某国外图书网店购买了几本英文小说，但有一本收到的书有误。请你给该网店写一封邮件，内容包括：
1．陈述问题；2．提出解决方案；3．期盼回复。
注意：
1．词数100左右；
2．可以适当增加细节，以使行文连贯。
Dear Sir or Madam,
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
4．（2024高三下·全国·专题练习）假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。请给该网站写一封投诉信，包括以下内容：
申购情况 实际情况
颜色 黑色 白色
码数 9 8.5
到货日期 4月10日 4月20日
1. 写信的目的；
2. 投诉内容（见表格）；
3. 要求：重新邮寄或退款；
4. 询问：若寄回，谁承担邮寄费。
注意：1. 词数80左右；
2. 可以适当增加细节，以使行文连贯。
Dear Sir,
___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours,
Li Hua
5．（23-24高三上·河南南阳·阶段练习）假定你是李华，你发现上周网购的电子词典笔(electronic dictionary pen)有问题，请给客户服务中心写一封电子邮件进行投诉，要点如下：
1) 进行投诉；
2)说明问题；
3)说明解决方案
注意：1.词数 80 左右；
2.可适当增加细节，以使行文连贯。
Dear Sir/Madam,
I am Li Hua, a devoted customer of your online store.
__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Yours sincerely,
Li Hua
