山东省淄博市淄川第一中学高2014级第二学期期中考试
英语试卷
(120分钟 150分)
第Ⅰ卷
第一部分 听力(共两节, 满分30分)
第一节
听下面5段对话。每段对话后有一个小题，从 ( http: / / www.21cnjy.com )题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。
1. Where does the conversation probably take place
A. In an office.
B. In a theatre.
C. In a restaurant.
2. How old is the man now
A. About 20.
B. Nearly 40.
C. Over 60.
3. What is the man going to do
A. Go to the information counter.
B. Take a train to leave New York.
C. Check the price of the ticket.
4. What do we learn about the man
A. He quitted his job.
B. He has got two job offers.
C. He is doing a part-time job.
5. What does Mr. Anderson do
A. He is a teacher.
B. He is a librarian.
C. He is a repairman.
第二节
听下面5段对话或独白。每段对话或独白后有2 ( http: / / www.21cnjy.com )至4个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。听每段对话或独白前，你将有5秒钟的时间阅读各个小题；听完后，各小题将给出5秒钟的作答时间。每段对话或独白读两遍。
听下面一段对话，回答第6和第7题。
6. What is The Western Teacher
A. A story.
B. A book.
C. A magazine.
7. When did the man start writing books
A. When he was at school.
B. After he came to Paris.
C. Since the year of 2004.
听下面一段对话，回答第8至第10题。
8. What is the probable relationship between the speakers
A. Husband and wife.
B. Doctor and patient.
C. Customer and waiter.
9. What must have caused the speakers’ stomach aches
A. The fish.
B. The soup.
C. The apples.
10. Where will the speakers go
A. To the market.
B. To the hospital.
C. To the restaurant.
听下面一段对话，回答第11至第13题。
11. What are the speakers talking about
A. New films.
B. Popular cinemas.
C. Film-seeing habits.
12. What seems to bother the woman at the cinema
A. The uncomfortable seat.
B. The noisy people.
C. The long waiting time.
13. What do we know about the man
A. He prefers seeing new films at the cinema.
B. He enjoys seeing films with friends.
C. He likes talking about new films.
听下面一段对话，回答第14至第17题。
14. Why does David go to Professor Smith for help
A. He had trouble with today’s lecture.
B. He missed all the classes last week.
C. He wanted to learn how to take notes.
15. What should David do at the start of each class
A. Have a short talk with the professor.
B. Look through the notes from last class.
C. Take down the main points of the lecture.
16. How can David find the most important information to write down
A. By remember all the details of the lecture.
B. By reading the notes taken by his classmates.
C. By focusing on the organization of the lecture.
17. How many suggestions has Professor Smith given to David
A. Two.
B. Three.
C. Four.
听下面一段独白，回答第18至第20题。
18. Who brought silk to Europe in the thirteenth century
A. Napoleon.
B. Marco Polo.
C. Leonardo da Vinci.
19. What do we know about silk today
A. It is used by famous dress designers.
B. It is much cheaper than in the past.
C. It is very popular among painters.
20. Why does the speaker give the talk
A. To encourage people to learn designing.
B. To persuade people to buy silk clothes.
C. To introduce the history of silk trade.
第二部分 阅读理解(共两节, 满分40分)
第一节(共15小题; 每小题2分, 满分30分)
阅读下列短文, 从每题所给的四个选项(A、B、C和D)中, 选出最佳选项。
A
I’m sure you’ve asked ( http: / / www.21cnjy.com ) this when traveling, “Can I drink the tap water ”It is easy to get confused about where it’s safe to drink and where it’s not, especially if you’re planning a multi-destination trip. Some countries like India and Mexico are well known for unsafe tap water but where else is it a health risk
If you want a quick reference for where on the Earth the water is safe, we’ve got you covered with this helpful graph. It was created by Just the Flight. All of the information about water safety is based on data from the CDC. The graph also shows pricing for bottled water and beer for each country as well! So if you can’t drink the water you know what you’re looking at for costs to stay hydrated.
Have plans to ( http: / / www.21cnjy.com ) travel to a place where the tap water is deemed unsafe Remember to skip ice in your drinks and avoid uncooked fruit and vegetables unless they’ve been peeled. Make sure to use bottled water when brushing your teeth as well.
Please know, not al ( http: / / www.21cnjy.com )l of the countries listed on the graphic have dirty or polluted water. I know from personal experience, tap water may be safe at different elevations and in different areas within a country shown as unsafe on the graph. Ultimately, further research is required. Falling short of that, follow the advice on the graph to avoid an uncomfortable case of traveler’s illness.
It’s definitely better to be safe than sorry!
21. Which of the following is the best title
A. Where on the Earth Can You Drink Safe Tap Water
B. How Can We Get Tap Water
C. Drinking Tap Water is Good for Our Health
D. Tap Water is Always Safe to Drink
22. What can we learn from the graph
A. It only contains the information about water safety.
B. It also shows pricing for some kinds of wine.
C. It was based on the data from the CDC.
D. It is of great help when talking.
23. The passage is most likely to be found in .
A. a tourist map
B. an academic essay
C. a tourist magazine
D. a short-story collection
24. What’s the meaning of the underlined word
A. made B. considered C. drunk D. uncooked
B
Lecturer: Professor Jennifer Jenkins The Million Women Study Wednesday, 28 May 2014 - 6:00 pm Museum of London Subject: Health, Medical science Lecturer: Professor Catherine Fisk Women in RedTuesday, 4 March 2014 -6:00 pm Museum of LondonSubject: Art and literature, History, Religion
Lecturer: Professor Michael Carroll How modern scientific knowledge helps to prevent blindnessWednesday, 26 February 2014 - 6:00 pm Museum of LondonSubject: Medical science, Vision and the eye Lecturer: Professor Justin Hughes Designing IT to make Healthcare SaferTuesday, 11 February 2014 - 6:00 pm Museum of LondonSubject: Disease history, Health
Lecturer: Professor Arti Rai How the Earth MovesWednesday, 2 April 2014 - 1:00 pm Museum of LondonSubject: Astronomy, Science Lecturer: Professor Koleman Strumpf What’s Happened to Childhood Thursday, 6 February 2014 - 6:00 pm Museum of LondonSubject: 20th century history, Heritage, History
25. Which of the following lectures may attract mother most
A. The Million Women Study
B. What’s Happened to Childhood
C .How the Earth Moves
D .Designing IT to make Healthcare Safer
26. If a woman wants to know more about fashion, she can go on_______
A. Wednesday, 28 May 2014 - 6:00 pm
B .Tuesday, 4 March 2014 -6:00 pm
C. Tuesday, 11 February 2014 - 6:00 pm
D. Thursday, 6 February 2014 - 6:00 pm
27. We can infer that the text is_________ .
A. a research report
B. a going out guide
C. a review of different speeches
D. an introduction of speeches
C
Aria Ricardo w ( http: / / www.21cnjy.com )as a beautiful, slim young woman with dark hair, dark eyes, and dark skin. She used to work as a model and earn as much as $ 2,000 in one day in front of the camera. She modeled for top magazines in Paris, Rome, Tokyo, and throughout the United States.
Aria’s father, no ( http: / / www.21cnjy.com )w retired because of a disability, was a police officer who really loved his work. Aria would rather follow in her father’s footsteps than pursue her modeling career. She remembered listening to her father tell stories when he came home after a day on the beat. The excitement, tensions and risks of police work appealed to her.
Aria got started in ( http: / / www.21cnjy.com ) the modeling business quite by accident. She accompanied a friend to an interview at a modeling agency. Her friend wanted the job, while Aria didn’t. The people at the agency were impressed with Aria’s appearance and poise. They knew she’d be brilliant in front of the camera. So they sent her on her first modeling job—for Seventeen magazine—right away.
While she ( http: / / www.21cnjy.com )was successful as a model, Aria never gave up her dream of being a police officer. She passed the written exam for the New York Police Department. She planned to enter the Police Academy as quickly as possible. Her family and friends thought she was out of her mind even to consider such a thing. Police work was dangerous and the pay couldn’t compare to a top model’s income. But Aria knew what she wanted, and she went for it. She had never really intended to be a model anyway. Finally she hooked her fish.
28．Aria’s success as a model resulted from _______.
A．her appearance and shape B．her looks and character
C．the hel ( http: / / www.21cnjy.com )p of her father D．the competition with her friend
29．Aria went into modeling because _______.
A．she wanted to earn more money
B．she wanted to accompany her friend
C．she was given an expected opportunity
D．she was given the chance by accident.
30．From last paragraph we can know ________.
A．Aria’s family would like her to give up a model
B．Aria’s family would like her to do whatever she liked
C．Aria’s family would like her to remain a model.
D．Aria’s family would like her to follow her father’s footsteps
31．Which one is right according to the passage
A．Her family all supported Aria’s dream
B．Aria now may be a woman police officer
C．Aria gave her dream to be a model
D．Aria passed the interview for the New York Police Department
D
In the United States alone, over 100 million cell-phones are thrown away each year. Cell-phones are part of a growing mountain of electronic waste like computers and personal digital assistants. The electronic waste stream is increasing three times faster than traditional garbage as a whole.
Electronic devices contain valuable metals such as gold and silver. A Swiss study reported that while the weight of electronic goods represented by precious metals was relatively small in comparison to total waste, the concentration (含量) of gold and other precious metals was higher in So-called e-waste than in naturally occurring minerals.
Electronic wastes also contain many poisonous metals. Even when the machines are recycled and the harmful metals removed, the recycling process often is carried out in poor countries, in practically uncontrolled ways which allow many poisonous substances to escape into the environment.
Creating products out of raw materials creates much more waste material, up to 100 times more, than the material contained in the finished products. Consider again the cell-phone, and imagine the mines that produced those metals, the factories needed to make the box and packaging(包装) it came in. Many wastes produced in the producing process are harmful as well.
The U.S. Environmental Protection Agency notes that most waste is dangerous in that “the production, distribution, and use of products — as well as management of the resulting waste — all result in greenhouse gas release.” Individuals can reduce their contribution by creating less waste at the start — for instance, buying reusable products and recycling.
In many countries the concept of extended producer responsibility is being considered or has been put in place as an incentive (动机) for reducing waste. If producers are required to take back packaging they use to sell their products, would they reduce the packaging in the first place
Governments’ incentive to require producers to take responsibility for the packaging they produce is usually based on money. Why, they ask, should cities or towns be responsible for paying to deal with the bubble wrap (气泡垫) that encased your television
From the governments’ point of view, a primary goal of laws requiring extended producer responsibility is to transfer both the costs and the physical responsibility of waste management from the government and tax-payers back to the producers.
32. Which does NOT belong to electronic waste __________
A. cell-phones B. computers C. television D. personal digital assistant
33. What’s the auth ( http: / / www.21cnjy.com )or’s purpose to mention the Swiss study _________ .
A. the weight of e-goods is rather small
B. natural minerals contain more precious metals
C. E-waste deserves to be made good use of
D. the percentage of precious metals is heavy in e-waste
34. The responsibility of e-waste treatment should be extended _________ .
A. from producers to governments B. from government to individuals
C. from individuals to distributors D. from governments to producers
35. What does the passage mainly talk about
A. how to increase e-waste. B. how to manage e-waste.
C. what’s the result of e-waste. D. how serious the e-waste is
.第二节(共5小题; 每小题2分, 满分10分)
根据短文内容, 从短文后的选项中选出能填入空白处的最佳选项。选项中有两项为多余选项。
“The chair is out ( http: / / www.21cnjy.com ) to kill us, ”says James Levine, a professor at the Mayo School of Medicine. Most of us have years of sitting experiences, considering ourselves quite good at it. 36 But unfortunately, a good deal of data suggests that we’re off our chairs to spend so much time on the vast variety of other seats where we’re fond of parking our bottoms. Here are some things that scientists have learned about the insidious(潜伏的)nature of sitting.
Sitting position has gone wrong.
37 Certainly peopl ( http: / / www.21cnjy.com )e have done that for thousands of years. But lately, not so much. In general, scientists believe, Americans now sit for more than half of their walking hours. Sadly, the sitting position exerts force on the body which can lead to a lot of trouble including poor circulation(血液循环), aches and pains.
Make people become too fat.
We’re not using mu ( http: / / www.21cnjy.com )ch energy when we’re sitting still. 38 It is also just another way of saying “watch out for extra pounds . ”It is mainly the chair that has caused the increase in obesity rates. A person with a desk job may burn 300 calories a day at work, but the same person might burn 2, 300 calories a day in jobs that require considerable physical efforts. In other words, we need more walking to burn more calories.
39
Sitting at your des ( http: / / www.21cnjy.com )k and working hard for hours on end can increase your chances of getting a promotion. 40 When comparing people who spent the most time sitting with those who spent the least time sitting, researchers found more sitting increases the risks of death from all causes.
A. The human body is designed for walking.
B. That is ju ( http: / / www.21cnjy.com )st another way of saying “we are not burning many calories”.
C. They ought to work out to build their bodies.
D. We should be more patient and work longer than before.
E. Realize the damage.
F. But it also brings people diseases or even early death.
G. We will say nature intends us to do it.
第三部分完形填空(共20小题; 每小题1. 5分, 满分30分)
阅读下面短文, 从短文后各题所给的四个选项(A、B、C和D)中, 选出可以填入空白处的最佳选项。
It’s a cold day i ( http: / / www.21cnjy.com )n December. A little boy about 10-year-old was 41 in front of a shoe store on Broadway, barefooted, peering 42 the window, and shivering with cold. A lady 43 the boy and said: “My little fellow, why are you looking so 44 in that window ”
“I was asking God to ( http: / / www.21cnjy.com )45 me a pair of shoes. ”The boy 46 . The lady took him by the hand and went into the store, and 47 the clerk to get a half dozen pairs of socks for the boy. She then asked 48 he could give her a basin of water and a towel. The clerk 49 brought them to her. She took the little 50 to the back part of the store and, 51 her gloves, knelt down, washed his little feet, and dried them with the 52 . 53 this time the clerk had returned with the socks. Placing a pair upon the boy’s feet, she then 54 him a pair of shoes, and tying up the 55 pairs of socks, gave them to the boy. She 56 him on the head and said: “No doubt, my little fellow, you feel more 57 now ”
As she turned ( http: / / www.21cnjy.com )to go, the 58 boy caught her by the hand, and 59 in her face, with tears in his eyes, answered the question with these 60 “Are you God’s wife ”
41. A. moving B. lying C. sitting D. standing
42. A. from B. through C. under D. onto
43. A. accessed B. caught
C. approached D. found
44. A. earnestly B. curiously
C. cheerfully D. nervously
45. A. provide B. lend C. give D. make
46. A. replied B. shouted
C. respected D. whispered
47. A. ordered B. forced
C. persuaded D. asked
48. A. when B. if C. what D. how
49. A. slowly B. carefully
C. quickly D. frequently
50. A. fellow B. feet C. basin D. towel
51. A. taking off B. putting on
C. picking up D. packing with
52. A. gloves B. shoes C. socks D. towel
53. A. At B. By C. From D. Until
54. A. donated B. bought
C. pick D. helped
55. A. expensive B. soft C. remaining D. warm
56. A. patted B. hit C. felt D. knocked
57. A. convenient B. competitive
C. comprehensive D. comfortable
58. A. amazed B. ashamed
C. annoyed D. excited
59. A. looking after B. looking for
C. looking at D. looking up
60. A. questions B. words C. news D. sentences
第Ⅱ卷
第三部分 英语知识运用 (共10小题; 每小题1. 5分, 满分15分)
阅读下面材料, 在空白处填入适当的内容(1个单词)或括号内单词的正确形式。
There are many taxi ( http: / / www.21cnjy.com ) drivers in our city．They often like to chat with passengers to kill time when the taxis are 61._________(catch) in traffic jams．The other day，I went home by taxi．Knowing I was a student，the driver told me that he was once a student twenty years ago．62_________，his family could not afford the school fees，so he dropped out of school at 63._________ early age．He encouraged me 64.________(work) hard and go to a good college．I was moved by his kindness，but what really impressed me next 65________ his honesty．After arriving home，I soon realized that I 66.________(leave) my cell phone in the taxi．Greatly worried，I immediately called my number，67________(pray) the driver would answer．Then came the driver's voice from the other end．He told me he had been 68________(expect) my call and that he would gladly return my phone where he dropped me off 69_________(early) that day．Thanks to the driver，I got my phone back．I believe honesty is one of the greatest 70.________(quality) a person should have．Thank you ever so much，Mr. Taxi driver．
第四部分 写作(共两节, 满分35分)
第一节 短文改错(共10小题; 每小题1分, 满分10分)
假定英语课上老师要求同桌之间交换修改作 ( http: / / www.21cnjy.com )文, 请你修改你同桌写的以下作文。文中共有10处语言错误, 每句中最多有两处。每处错误仅涉及一个单词的增加、删除或修改。
增加:在缺词处加一个漏字符号(∧), 并在其下面写出该加的词。
删除:把多余的词用斜线(﹨)画掉。
修改:在错的词下画一横线, 并在该词下面写出修改后的词。
注意:1. 每处错误及其修改均仅限一词。
2. 只允许修改10处, 多者(从第11处起)不计分。
How to handle complaints
It sometimes happens ( http: / / www.21cnjy.com ) that the tourists feel dissatisfied with the arrangement or circumstances of the tour and complain of discomforts. In this case what should a tour guide do with to handle the complaints
When deal with complai ( http: / / www.21cnjy.com )nts, the tour guide should listen to the tourist carefully, politely and patiently. Unless it is absolute necessary, don’t interrupt the tourist until he or she has finished. Then, making a short apology. It is also necessary to repeat the complaint to make sure that the tour guide has fully understood the real problem. If it is possible, the tour guide should also write down what the tourist say. And then, decide whom is to handle this complaint. If it is only a minor one and the tour guide could handle it by him or herself, what should done is to explain to the tourist the actions to be taken when this will be done. If a manager should handle this complaint, the tour guide should first inform him and her and then arrange a meeting with the tourist.
第二节 书面表达(满分25分)
假如你是高中生李华, 你从报纸上 ( http: / / www.21cnjy.com )得到一则某社区招募暑期照顾老人的家政人员的广告。你对此项工作非常感兴趣, 你希望得到这样的工作。请根据以下提示, 用英语给社区负责人写一封求职信, 信的内容包括以下几个方面:
1. 对这项工作的认识(如对本人、学生及社会的益处等);
2. 个人优势(如性格、照顾别人的能力等);
3. 你的计划(怎样照顾老人)。
提示:1. 信的开头和结尾已为你写好, 不计入总词数;
2. 词数:100个左右。
Dear Sir or Madam,
I have read your advertisement on the newspaper and
____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
I am looking forward to hearing from you.
Yours sincerely,
Li Hua
录音原文：
Text 1
W: Excuse me. Can we get a table at the non-smoking area
M: Sure. But you may ( http: / / www.21cnjy.com ) need to wait for a few minutes. You can have a look at the menu first in the waiting area.
Text 2
W: So, you’ve lived in London for 40 years. Were you born there
M: No. I was born ( http: / / www.21cnjy.com ) and brought up in a small town, and only moved to London in my twenties when I got a job at the BBC.
Text 3
M: Excuse me. Coul ( http: / / www.21cnjy.com )d you tell me when the next train to New York will leave
W: Sorry, I don’t k ( http: / / www.21cnjy.com )now. You can check at the information counter. It’s right down the hall.
M: Thank you.
Text 4
M: I’ve just been offered two jobs just now.
W: Congratulations! Which one are you going to take
M: Thanks. I haven’t decided yet.
Text 5
W: Excuse me. Do you know where Mr. Anderson is
M: Oh, we are ( http: / / www.21cnjy.com )repairing the classroom ceiling this week, so he is giving his class in the library instead.
Text 6
W: Jason, would you tell us a little about how you became a writer
M: Oh, I’ve w ( http: / / www.21cnjy.com )ritten ever since I was a boy. When I was at school, I wrote stories for a children’s magazine. Later on, I wrote for The Western Teacher and various other magazines before I got into writing books.
W: Did you start writing your own books after you came to Paris
M: Yes. My first book was published here in 2004.
Text 7
W: Ralph, my stomach aches!
M: Mine too, honey.
W: I think it was the fish or the meat we ate in the restaurant.
M: It might have been.
W: Or the soup.
M: No, it couldn’t ha ( http: / / www.21cnjy.com )ve been the soup because I didn’t have any. Little Jimmy had some, and he’s all right.
W: Of course, we sat i ( http: / / www.21cnjy.com )n the sun for a long time, but I suppose it couldn’t have been the sun.
M: That’s true. Now, w ( http: / / www.21cnjy.com )hat else did we both eat Only those lovely apples I bought at the market. It couldn’t have been them. We’re used to eating apples, and you washed them.
W: No, I didn’t! I thought you had!
M: Oh, Jenny, ( http: / / www.21cnjy.com )I didn’t wash them! I was sure you did! It must have been the apples, then. Oh, I feel worse now. Let’s go see a doctor.
Text 8
M: Why don’t you like going to the cinema
W: Well, there are too many problems.
M: Like what
W: For example, ( http: / / www.21cnjy.com )when a film is popular, the cinema is rather crowded. When the traffic is bad, it takes a long time to get there.
M: Are these all the problems
W: No, the worst is t ( http: / / www.21cnjy.com )he people — children running up and down, people chatting endlessly, and so on. So, I’d rather stay home and wait to see the films when they are shown on TV.
M: Then you may see the films a bit later than other people.
W: Yes, but I’ll be ( http: / / www.21cnjy.com ) more comfortable in the quietness of my living room.
M: Well, I can’t ( http: / / www.21cnjy.com )stand others talking about a new film before I see it, so I prefer seeing films at the cinema as soon as they come out.
Text 9
M: Can I talk to you for a minute, Professor Smith
W: Sure, David. What can I do for you
M: I didn’t get ( http: / / www.21cnjy.com )to copy down all the terms you mentioned in today’s lecture, and I know they were important.
W: Do you remember what parts of the lecture you had trouble with
M: Uh, not really.
W: Hmm. Can I take a look at your notes
M: Sure.
W: Hmm, interesting.
M: What
W: David, just by l ( http: / / www.21cnjy.com )ooking through your notes from today and from last week’s classes, I can tell that you’ve been missing a lot of important information from my lectures. Your notes are rather incomplete.
M: What’s wrong I thought I took good notes.
W: Hmm. Not exact ( http: / / www.21cnjy.com )ly. I think your note-taking skills need some improvement.
M: Oh.
W: What I suggest ( http: / / www.21cnjy.com )is that you copy down the key points that I put on the board at the start of each class. That way, you can follow along and keep up with the main ideas of the lecture.
M: OK.
W: Second, use the ( http: / / www.21cnjy.com )key points to help you fill in the details that develop each main point. Don’t worry about writing down everything I say word for word. It looks like you were trying to do that. Focus on understanding the organization of the lecture. That will help you find the most important information you should write down.
M: All right. Thanks, Professor Smith.
W: Oh, and o ( http: / / www.21cnjy.com )ne more thing: you might find it useful to shorten words and use special marks. That can save you a lot of time.
Text 10
It is no secret that many famous people, including Napoleon, Catherine the Great, and even the Queen of England, loved silk clothes. In the thirteenth century, Marco Polo traveled the Silk Road and brought silk to Venice. You can be sure that Italians valued this precious material greatly. Some of the designs added into their clothing were copies of paintings by Leonardo da Vinci. Today, there are no world-class dress designers who have not used Italian cloth materials made of Chinese silk. A famous poet has said, “What diamonds do for the hand, silk does for the body.” Silk has a comfortable and expensive quality. Silk dresses and suits certainly add beauty and style to one’s clothes collection. You want to be considered as successful as those who know what quality is, don’t you No one who is anyone should be without this special e and buy a silk dress or shirt today!
参考答案
听力
1-5 CCABA 6-10 CBACB 11-15 CBAAC 16-20 CBBAB
阅读理解
21-24 ACCB 25-27 BBD 28-31 ADCB 32-35 DCDB
七选五 36-40 GABEF
完型填空
41-45 DBCAC 46-50 ADBCA 47-50 ADBBC 51-55 ADADB
语法填空
61. caught 62 However 63. an 64. to work 65. was
66. had left 67. praying 68. expecting 69. earlier
70 qualities
短文改错
How to handle complaints
It sometimes happ ( http: / / www.21cnjy.com )ens that the tourists feel dissatisfied with the arrangement or circumstances of the tour and complain of discomforts. In this case what should a tour guide do with to handle the complaints
When deal wi ( http: / / www.21cnjy.com )th complaints, the tour guide should listen to the tourist carefully, politely and patiently. Unless it is absolute necessary, don’t interrupt the tourist until he or she has finished. Then, making a short apology. It is also necessary to repeat the complaint to make sure that the tour guide has fully understood the real problem. If it is possible, the tour guide should also write down what the tourist say. And then, decide whom is to handle this complaint. If it is only a minor one and the tour guide could handle it by him or herself, what should done is to explain to the tourist the actions to be taken when this will be done. If a manager should handle this complaint, the tour guide should first inform him and her and then arrange a meeting with the tourist.
arrangement改为arrangements
with去掉
deal改为dealing
absolute改为absolutely
making改为make
say改为said
whom改为who
him改为himself
should后加be
and 改为or
作文
Dear Sir or Madam,
I have read you ( http: / / www.21cnjy.com )r advertisement on the newspaper and I am writing to apply for this job. I know the old people have devoted themselves to our society. So it’s our duty to look after them well, through which we can also get a better understanding of our society and ourselves. The job can also help me know how to get on well with the old people.
As a senior high ( http: / / www.21cnjy.com ) school student, I am easy to get along with and I am careful with everything I do, especially looking after others.
If I am employed, first of all, I’ll make efforts to build a happy and relaxing relation with them. Then I will pay attention to their diet and physical exercise. What’s more, I know how to give first aid when an emergency happens.
I am looking forward to hearing from you.
Yours sincerely,
Li Hua
