Unit 11 Conflict And Compromise Topic Talk 课件（共29张，内嵌音频） 2024-2025学年高二英语北师版（2019）选择性必修4

(共29张PPT)
Unit 11
Conflict and Compromise
Topic Talk
1.To listen for specific information and understand phrases in context.
2.To write a short paragraph about useful ways to resolve conflicts between friends.
Learning objectives
What happened between the people in the picture
Lead-in
to keep silent
to talk to my friends
to make a phone call to apologise
to say sorry
to respond with more anger
to ask someone else for advice
to negotiate with him/her
to explain my idea again
Do you sometimes come into conflict with your friends or family members
How do you resolve conflicts
Pre-listening
Husband and wife
An agent and a customer
Colleagues
Listen and choose the right answer.
Between whom did the conflict happen
While-listening
Read the Text Builder carefully. Then listen to the dialogue and complete it by underlining the expressions you hear.
Text Builder Conflict and Compromise
Agent：Good afternoon， 　　　　　　　　　　　　
...
Agent：Would you please tell me 　　　　　　　　　　　　　　　　
Finding the Cause
how may I help you
how can I help you
what the problem is
what I can do to help
what is wrong
how may I help you
what is wrong
While-listening
Read the Text Builder carefully. Then listen to the dialogue and complete it by underlining the expressions you hear.
Text Builder Conflict and Compromise
Agent：Yes，sir， 　　　　　　　　　　.
...
Agent：Please give me your account number，sir，and I’ll inquire and make sure _________________ as soon as possible.
...
Agent：Right. Would you please wait a few minutes I will __________________ 　　　　　 and 　 　　　　　　　.
...
Agent：Sorry for keeping you waiting...I have reset your account. It’ll 　　　　　　.
Compromising
I can understand
I do understand why you are upset
I know how you feel
I know how annoying it is
a response is provided
the issue is resolved
a solution is given
see what I can do
check the problem
ask someone for help
be fine by this time tomorrow
be okay in an hour
I do understand why you are upset
the issue is resolved
check the problem
see what I can do
be okay in an hour
While-listening
Read the Text Builder carefully. Then listen to the dialogue and complete it by underlining the expressions you hear.
Text Builder Conflict and Compromise
Agent：I quite understand how you feel，sir. I apologise for ——————————————.
Apologising
our part in it
the inconvenience
wasting your time
our part in it
Read the Text Builder carefully. Then listen to the dialogue and complete it by underlining the expressions you hear.
听力文本
（A=Call Centre Agent 　C=Customer）
A： Good afternoon，how may I help you
C： I certainly hope somebody can! That accounts department of yours doesn’t know what they are doing!
A： Would you please tell me what is wrong
C： This is the third time I am calling about the same thing. It’s just a waste of my time.
A： Yes，sir，I do understand why you are upset. Tell me what the problem is.
C： It’s my account. I have paid it in full but you keep sending messages to say that I need to pay immediately，otherwise my account will be closed.
While-listening
A： Please give me your account number，sir，and I’ll inquire and make sure the issue is resolved as soon as possible.
C： The name’s Jones and my account number is J28760.
A： Right. Would you please wait a few minutes I will check the problem and see what I can do.
...
A： Sorry for keeping you waiting. We detected an error with your account. I have reset your account. It’ll be okay in an hour. Everything will be fine.
C： Thank you very much. I’m sorry I was so angry. I know it is not your fault.
A： I quite understand how you feel，sir. I apologise for our part in it.
C： Thank you. You have been most helpful.
A： It’s a pleasure，sir. Have a good day.
C： And you，too.
1. Practice the dialogue in pairs.
2. Role play the dialogue in front of the class.
3.Work in pairs. Use the Text Builder to make a dialogue about resolving an issue between an unhappy customer and a service agent.
Post-listening
Listen to the dialogue. Answer the questions.
1　What is Tim’s problem
2　What does Mr Smith think of Tim’s problem Is it a common one
3　What behaviour does Mr Smith consider as “a sign of maturity”
4　Why does Mr Smith recommend studying in a library
5　What does Mr Smith suggest Tim do when his parents aren’t at home
While-listening
1. What is Tim’s problem
2. What does Mr Smith think of Tim’s problem Is it a
common one
Listen to the dialogue and answer the questions
He really struggles with himself about playing mobile games.
He thinks that it is completely normal among teenagers, even among adults, and it’s perfectly understandable.
3. What behaviour does Mr Smith consider as “a sign of maturity”
4. Why does Mr Smith recommend studying in a library
Listen to the dialogue and answer the questions
To have the courage to acknowledge is already a sign of maturity.
Because the library usually has good studying atmosphere, which will help him concentrate on his work.
5. What does Mr Smith suggest Tim do when his parents aren’t at home
Listen to the dialogue and answer the questions
Adopt self-control and goal setting. Set a clear goal for every studying period. Control the time spent on the phone.
听力文本
（T= Tim 　S=Mr Smith）
T： Hello，Mr Smith. I’m somewhat annoyed with myself recently. I think I need some help.
S： Hi，Tim! Come and sit down. I’d like to listen to your problem and see what I can do.
T： I’m ashamed to admit that I really struggle with myself about playing mobile games. When I sit down to study，I often intend to start by playing mobile games for a few minutes and once I do so，I cannot stop. After a while，I notice the time passing quickly and this makes me feel guilty. But the next day，everything goes the same. It’s awful.
S： That’s completely normal among teenagers，even among adults，and it’s perfectly understandable. So，don’t feel down. To have the courage to acknowledge this is already a sign of maturity.
T： Thank you，but what can I do to stop it
S： Firstly，I would like to recommend studying in a library. This is because the library usually has good studying atmosphere，which will help you concentrate on your work.
T： That’s a really good idea. Seeing other students working hard will encourage me to work hard，too. But I won’t always be able to study in the library，so what should I do when I’m at home
S： When you’re at home，you can ask your mum or dad to help monitor you and make sure that you are working for two hours after school every day. And I’m sure your parents would be happy to help you.
T： Yes，I agree. But what should I do when they aren’t at home though
S： Good question! This is where you need to adopt self-control and goal setting. Set a clear goal for every studying period. By assigning yourself a goal，you will know what you have to finish by the end of the time. And when you want to pick up your phone，keep telling yourself to hold on for another ten minutes until finally you reach your goal.
T： Thanks，Mr Smith. I think your advice is helpful. I’ll have a try.
Listen again to summarize how to give suggestions.
Listen to Dialogue 2
Give comfort
I’d like to listen to your problem and see what I can do.
Don’t feel down.
Show empathy
That’s completely normal …, and it’s perfectly understandable.
Offer suggestions
Firstly, I would like to recommend …. This is because …
You can ask your mum and dad to help monitor you.
You need to adopt self-control and goal setting.
You’d better … Why not …
Use the language you have learnt to write a short paragraph giving suggestions to resolve conflicts between the mother and the daughter.
To the mother:
When finding your daughter has been
using mobile phone for a long time,
you should calm down …
To the daughter:
When your mother is angry about you using mobile
phone for a long time, you’d better …
Write a paragraph
An eye for an eye will only make the whole world blind.
- Mahatma Gandhi
以眼还眼,只会让整个世界都瞎了眼。
—圣雄甘地
When you repay a bad behaviour with the same bad behaviour, it’ll only lead to something worse.
They could ignore the bad behaviour or explain that they don’t like it.
Peace cannot be kept by force;
it can only be achieved through understanding.
- Albert Einstein
和平是不能依靠武力维持的，而只能通过理解来实现。
— 阿尔伯特·爱因斯坦
People like to say that the conflict is between good and evil. The real conflict is between truth and lies.
- Don Miguel Ruiz
人们总说善与恶是冲突的。但真正的冲突在真相与谎言之间。
—唐·米格尔·鲁伊斯
The softest things in the world overcome the hardest things in the world.
-Laozi
天下之至柔，驰骋天下之至坚。
—老子
1. ★negotiate vi.&vt.谈判,协商
[思考感知] (语句感知negotiate的变形)
①2021·1月8省联考卷)In this course we will analyze many interesting aspects of the sports industry: sports leagues, ticket pricing, salary negotiations, discrimination，and NCAA policies to name a few.
在本课程中,我们将分析体育产业的许多有趣方面:体育联盟、门票定价、薪资谈判、歧视和 NCAA 政策等。
[点拨归纳]
(1) negotiate with sb.about/for sth. 和某人商议某事
negotiate sth. with sb.
(2) negotiation n. 协商;谈判
under negotiation 在商谈中
in negotiation with ... 和……协商中
Learning points
[应用融会]
单句语法填空/完成句子
1. We have been negotiating_____the manager ___________improving
the salary.
2. We are satisfied with the smoothness of the _____________. (negotiate).
3. A contract is prepared ___________________________.
我们和客户协商起草了一份合同。
(2)句型转换
⑤He asked me to tell you that the contract was still being negotiated.
→He asked me to tell you that the contract was ________________.
with
about/for
negotiation
in negotiation with our clients
under negotiation
2. ★inconvenience n. 不便,麻烦
[思考感知] (语句感知inconvenience的含义)
① Recently, many provinces have been suffering from severe flooding, causing great inconvenience to people.
最近,许多省份遭受了严重的洪水,给人们带来了极大的不便。
[点拨归纳]
(1) convenient adj. 方便的，便利的
It is convenient for sb. to do sth.
做某事对某人来说方便
(2) convenience n. [U]便利,方便;[C]便利设施
for convenience 为了方便起见
for one's convenience 为了某人方便
for the convenience of sb.
at one's convenience 在某人方便的时候，在合适的时候
[名师指津] convenient 作表语时，不可用人作主语，而要用物或形式主语作主语。“当你方便的时候”应译成“When it is convenient to/for you”,而不能译成“When you are convenient”。
[应用融会]
单句语法填空/一句多译
1. I buy this apartment for___________(convenient), for it is very convenient for me___________(take) the subway.
2. 如果你方便的话,应该多进行户外运动。
1.) If ___________________, you should do more outdoor exercise. (convenient)
2.) If ________________________,you should do more outdoor exercise. (convenience)
表达纠错
3. Please send me an answer for your convenience.
to take
convenience
it is convenient for you
it is at your convenience
for—at
3. I'm somewhat annoyed with myself recently.
我最近有点生自己的气。
★annoy vt.使恼怒，使生气
[思考感知](一语感知 annoy的变形)
① I was annoyed at those annoying things because my mind was full of annoyances and those things were always annoying me all the time.
我对那些烦人的事情很恼火,因为我的脑子里充满了烦恼,这些事情一直在困扰着我。
[点拨归纳]
(1) annoyance n. 厌烦;烦恼
to sb. 's annoyance 让某人恼火的是
(2) annoyed adj. 生气的;烦恼的
be annoyed with sb. 对某人感到恼怒
be annoyed at/about sth. 对某事恼怒
be annoyed to do sth. 对做某事感到烦恼
[应用融会]
单句语法填空/完成句子
1. Bacteria are an ________ (annoy) problem for astronauts.
2. Don't openly express ____________at a professor in class. (annoy)
3. He was beginning to ______________________ about my carelessness.
因为我的粗心大意,他已经开始恼火了。
4. ______________________ I hadn't been invited.
我没被邀请,这真让我心烦。
句型转换
5. It was annoying when we saw the chewing gum on the streets and the litter left in the garden.
→_________________，we saw the chewing gum on the streets and the litter left in the garden.
annoying
annoyance
get very annoyed with me
I was really annoyed that
To our annoyance
4. .I'm ashamed to admit that I really struggle with myself about playing mobile games.
我很惭愧地承认,我在玩手机游戏时真的很纠结。
[思考感知] (一语感知 ashamed 的用法)
① We are often ashamed of our shortcomings, mistakes and failures.
我们常常为自己的缺点、错误和失败感到羞愧。
[点拨归纳]
( 1) be ashamed of 为……感到羞耻/惭愧
be ashamed to do sth. 因惭愧而不情愿做某事，
因尴尬而勉强做某事
(2) shame n. 羞愧,羞耻,惭愧;让人遗憾的事
to one's shame 让某人感到惭愧的是
What a shame! 真遗憾!
It's a shame that ... ……真遗憾
(3) shameful adj. 可耻的，丢脸的
shameless adj. 无耻的，不知羞耻的
[应用融会] (单句语法填空/完成句子)
1. I'm ashamed _______ (say) that I lied to her.
2. I read those two lines over and over. I was ashamed_____myself.
3. ____________, I never did help them.
让我感到惭愧的是,我从来没有帮助过他们。
4. ____________that you have to leave so soon.
你这么快就要走了,真遗憾。
to say
of
To my shame
It's a shame
Use the language you have learnt to write a short paragraph about useful ways to resolve conflicts between friends. Then share it in groups.
Homework