(共32张PPT)
Unit 11
Lesson 2
Dealing with Conflict
01
02
03
Be able to listen and talk about conflicts and ways to dealing with them.
Be able to practise giving suggestions.
04
Be able to talk about a personal conflict.
Be able to master new words and use the following words and phrases :withdraw; firmly; put forward; lead to.
Learning objectives
1.respond to ______________
2.negotiate with __________
3.put forward solutions
_____________
4.deal with conflicts __________
5.hold one’s feelings inside ________________
6.make right judgement ___________
7.stamp on one’s foot
_____________
8.swear at ___________
9.yell at _______________
10.report sb. to (the teacher/ police) ________________
11. tell one’s side of _____________
12. on one’s behalf __________
对...做出回应
和...协商
提出解决办法
解决冲突
把情绪藏在心里
做合适评判
踩到某人的脚
咒骂某人
对着某人吼叫
向老师/警察告发
表明...的立场
代表
Lead-in
conflict, argument, quarrel, intervention, disagreement, friction, fight, battle, clash...
Recall words that are related to “conflict”.
Pre-listening
Discuss with your partner and list some ways to resolve conflicts. (unit 11, page 28)
to say sorry/ apologize
to talk to friends /
to ask others for advice/
to turn to sb. else for help
to negotiate /communicate
to explain/ repeat your idea
to keep silent/ to do nothing /
to try to escape /
to solve the problem yourself
to respond with more anger
which ways do you agree
to negotiate /communicate
to explain/ repeat your idea
to keep silent/ to do nothing /
to try to escape /
to solve the problem yourself
Activity 1
While-listening
Listen to a radio programme about dealing with conflict. What are the three common ways to deal with conflict Complete the first column of the table.
Activity 2
While-listening
Listen to a radio programme about dealing with plete the the form on page 34.
What are the three common ways What does each way mean Why isn’t it helpful
This means you _______ more negatively and _________ to a situation of ________ . The situation can ____________ or even lead to _________.
react
violently
conflict
To respond to anger with more anger
get worse
violence
Listen for Understanding
What are the three common ways What does each way mean Why isn’t it helpful
The person says nothing and tries to_____________ the situation. This does not _______________.
The person who __________ feels_____________
________________________.
Holding your feelings inside can be _________________
escape or ignore
solve any problem
more and more
angry with the other person
very unhealthy
Doing
nothing
Listen for Understanding
withdraws
What are the three common ways What does each way mean? Why isn’t it helpful
You_________ somebody outside the situation, and they _____________________________ However, people outside the situation _________ __________________.
They are usually not in __________ to make the right judgement.
To ask for help from sb. outside the situation
call on
decide what should happen
know the whole story
may not
the position
Listen for Understanding
听力文本 (I=Interviewer D=Dr. Maguire)
I:Good afternoon. Today we’re going to talk about conflict,and how to deal with it. We have Dr. Maguire,from City University with us today. Good afternoon,Dr. Maguire.
D: Good afternoon.
I: Dr. Maguire,in our daily life,we may come across various conflicts. For example,neighbours complain of extremely loud music until very late at night and parents become really angry with their children for spending too much time online. In your opinion,what is the best way to deal with conflict
While-listening
D: Well,there are three common ways. The first way is to respond to anger with more anger. This means you react more negatively and violently to a situation of conflict. This is the worst way of handling conflict,because the situation can get worse or even lead to violence. Unfortunately,it is one of the most common ways of reacting to conflict.
I: Mm,that’s true.
D: Another way,which doesn’t work very well,is doing nothing.
I: What do you mean
D: This is when the person says nothing and tries to escape or ignore the situation. They just hope that if they hold out for long enough,things will get better by and by. This does not solve any problem and the person who withdraws feels more and more angry with the other person. Holding your feelings inside can be very unhealthy.
I: Indeed. That’s very true.
D: Another possibility is to ask for help from somebody outside the situation.
I: What do you mean exactly
D: Well,this is when you call on somebody outside the situation,and they decide what should happen. This can be useful,especially if the conflict is serious. However,people outside the situation may not know the whole story. They are usually not in the position to make the right judgement. Without doubt,the best thing to do is to try to negotiate with the other person.
I: Right. Thank you very much,Dr. Maguire. Let’s have a break and we’ll be back soon.
Listen again. Complete the rest of the information in Activity 2. Then,
share with your partner what you have learnt about the three common
ways to deal with conflict.
Activity 3
Listen again. Answer the following questions.
1. What are the two conflicts the interviewer mentions
2. What is the worst way of dealing with conflict according to Dr. Maguire
3. What is the best way recommended
Neighbours complain of extremely loud music until very late at night.
② Parents become really angry with their children for spending too
much time online.
Respond to anger with more anger.
Try to negotiate with the other person.
Listen for Understanding
Activity 4
Read each situation and how the conflicts are resolved. Analyse their possible consequences. Give comments or recommendations on how to deal with each situation.
a Amy did not do well in her maths exam,and her mother was very angry with her as a result. Amy argued that one exam would not mean total failure,but her mother did not agree. Amy’s way to deal with the problem was refusing to talk to her mother for three days.
Not talking to her mother for three days would make both Amy and her mother feel very upset. It would be better if Amy and her mother went to the maths teacher and discuss Amy’s problems and find a solution.
Activity 5
b Bob accidentally stamped on a man’s foot on the bus. The man was very angry and swore at Bob. Bob was angry, too. He yelled and swore back at the man.
c Daisy thought Cathy had reported her to the teacher,even though Cathy had not. Daisy was so angry that she wouldn’t allow Cathy to tell her side of the story. Therefore,Cathy asked her friend Fiona to talk to Daisy on her behalf.
This situation could have led on to a more serious argument and eventually get police involved in. The man could have complained and Bob could have said sorry right away.
Daisy’s stubborn behaviour could have ended her friendship with Cathy. Daisy should have been more open to Cathy’s side of the story.
Listen to Dr. Maguire talking about what we should do to deal with conflict.
Complete his suggestions.
听力文本 (I=Interviewer D=Dr. Maguire)
(I= Interviewer D= Dr. Maguire)
I: Welcome back. Thank you for staying with us. Just now,Dr. Maguire suggested several things we should not do when dealing with conflict. So what should we do then,Dr. Maguire
D: To negotiate,first,you should not act as if you’re 100% right and they are 100% wrong. Next,you should try to explain clearly what you want. If the other person replies angrily,you shouldn’t respond in the same way. The best thing is to repeat what you said in a different way,and then try to find out what the other person wants,and why.
Activity 6
I:Mm,right. When I find out what the other person wants,what should I do
D: Then,you put forward solutions. It’s very important to make sure that everybody agrees. And if you agree to do something,then make sure it comes about.
I:OK. Is there anything else we ought to do
D : Well,you should speak clearly and firmly ,but you should never shout. Also,be careful of your body language. Try to relax,and it’s always better never to stand too close to the other person.
I:Thank you,Dr. Maguire,for your very useful advice.
·First, .
·Next, .
·Then, .
·You should .
·Also, .
you should not act as if you’re 100% right and they are 100% wrong
you should try to explain clearly what you want
you put forward solutions
speak clearly and firmly,but you should never shout
be careful of your body language
Listen and imitate Dr. Maguire’s suggestions.
Complete the Talk Builder.
What phrases did he use when giving suggestions
should
should
should not
The best thing
should
should never
Try to
it’s always better
Activity 7
Speaking
Pair Work
1. Think about a conflict you have experienced. Share it with your neighbours and give each other suggestions.
2. Role play a situation of asking and giving
suggestions in pairs.
1 put forward 提出;将……提前;将钟拨快;推荐
教材原句 p.34 to put forward solutions 提出解决方案
He also put forward some suggestions for the experiment teaching on the forum.
在论坛上,他也对实验教学工作提出了一些建议。[词汇复现]
You’d better put your watch forward by ten minutes in order not to miss the bus to the clinic. 为了避免误了去诊所的公共汽车,你最好把表拨快十分钟。[词汇复现]
They have apologised for putting forward the date of their wedding by one week.
他们已经为把婚礼日期提前一周而道歉。[词汇复现]
Learning points
【归纳拓展】
put aside 节省;储蓄;储存;留出;不理睬 put away 放好;积蓄
put down 记下;放下;镇压 put off 延期;推迟
put on 穿上;上演 put out 扑灭;生产
put up 举起;张贴;建立;提供食宿 put up with 容忍;忍受
put through 接通电话;完成;使经受
I can’t put up with their smoking in the stadium any longer.
我再也不能容忍他们在体育馆里吸烟了。[词汇复现]
Believing my novel could not leave the readers a deep impression, I put it aside.
我认为我的小说不能给读者留下深刻的印象,就把它放到了一边。
用put 的相关短语的适当形式填空
The kitchen caught fire. Tom suggested that they should call firefighters to help (1) the fire. However,his mother,who (2) a show recently,said Tom’s plan may be (3) ,because they could handle the problem by themselves. Therefore,they (4) their fire-protection suits,(5) a wet quilt and covered the fire. To their surprise, some firemen appeared at their house. A neighbour couldn’t (6) the heavy smoke and telephoned 119.
完成句子
(7)[词汇复现]I think he is fit for the position; therefore,I’ll (推荐他作为)a candidate resolutely.
(8)Over the years several similar theories (被提出).
put out
had put on
put off
put on
put up
put up with
put him forward as
have been put forward
2 lead to 导致,引起;通往,通向(to 是介词)
教材原句 p.34 The situation can get worse or even lead to violence.
这种情况可能会变得更坏或者甚至导致暴力。
Different methods can lead to various results. 不同的方法会产生各种各样的结果。
All roads lead to Rome.(谚)条条大路通罗马。
单句语法填空
(1) His actions could lead to him (lose)his job.
(2) We firmly believe that war never settles anything. It only leads violence.
(3)[词汇复现]As a consequence of her carelessness,his mistake resulted the failure of the experiment.
(4) [词汇复现]The freezing road brought so many traffic accidents.
losing
to
in
about
3 withdraw (withdrew,withdrawn)vt. 撤退;收回;撤销;停止提供;不再给予;(从银行)取钱;vi. 撤退;离开
教材原句p.34 The person who withdraws feels angry with the other person. 退缩的那个人对另一个人感到越来越生气。
The drug was withdrawn from sale after a number of people suffered serious side effects. 这药因许多人服后产生严重副作用而被停止销售。
Government troops were forced to withdraw. 政府部队被迫撤走了。
【词语积累】
withdrawal n. 收回;撤退;提款
You can make withdrawals of up to $250 a day.
你一天可以从银行账户中提取最多不超过250 美元。
单句语法填空
(1) If you experience any unusual symptoms after (withdraw)of the treatment, contact your doctor.
(2) His (withdraw)from the election attracted people’s great attention.
(3) Both powers withdrew their forces the region.
(4) The horse has been withdrawn the race.
withdrawal
from
withdrawal
from
4 firmly adv.坚定地;坚决地;坚固地;稳固地
教材原句 p.35 You should speak clearly and firmly...
你应该清晰坚定地说……
【词语积累】
firm n. 公司 adj. 坚固的;稳固的;强有力的;坚定的
firmness n. 坚固;坚实;坚定;坚决
The bound between him and the company is so firm.
他和那家公司之间的关系是如此紧密。[词汇复现]
The man who put forward the theory was a man of intelligence and of firmness of will.
提出这一理论的人是一个聪明且意志坚定的人。 [词汇复现]
【归纳拓展】
be firm about... ……的想法很坚定
stand firm against 坚定地反对……
He is firm about the correctness of his own theory.
他坚信自己的理论是正确的。[词汇复现]
He stood firm against carrying out the experiment about friction in the small room.
他坚决反对在这个小房间里进行有关摩擦力的实验。[词汇复现]
单句语法填空
(1)[词汇复现]He (firm)believed that better service should be provided by the canteen.
(2) [词汇复现]He got encouragement from the words:The secret of success lies in the (firm)of purpose.
(3)[词汇复现]He is firm the function of the network.
(4) We stand firm the intervention from abroad.
完成句子
(5)[词汇复现]After hearing his words,she looked at him in despair and left his office with (坚定的步伐).
(6)[词汇复现]The person with (坚定的信念)dived into the river and saved the drowning child.
firmly
about
firmness
against
firm steps
firm faith
Write about your conflict you have experienced and how you dealt with it then.
Homework