2026届高考英语二轮复习：投诉信写作模板 课件（共13张）
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| 名称 | 2026届高考英语二轮复习：投诉信写作模板 课件（共13张） |  | |
| 格式 | pptx | ||
| 文件大小 | 328.8KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 通用版 | ||
| 科目 | 英语 | ||
| 更新时间 | 2025-06-20 22:04:58 | ||
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文档简介
(共13张PPT)
投诉信是人们在遇到一些不文明现象、所购商品质量差、或对服务不满意等情况下解决问题的一个方法。投诉信一般包括三方面内容。
1.表明写作目的，投诉的内容。
2.投诉的具体原因
3.解决方案、希望得到的结果
解决方案
I have every right to do sth 我完全有权力去做某事
return my money 退款/give me a full refund 全额退款
return and exchange goods 退换货
deliver a new one to me.寄一个新的给我
exchange/change it for a new one that works well 换一个新的
I hope that you either give me a full refund(全额退款) or deliver（寄送，投递） a new one to me.
I would like to have this matter settled by+日期 (我希望这件事情在…前被解决)
投诉信商品类必背词块
投诉原因
There is something wrong with …I bought from your…
be of poor/ low quality /low-quality 质量差
the goods I received are different from what I saw on the shopping website
I’m writing this letter to reflect some problems I came aross recently and appeal to the improvement of the service.反映我最近遇到的问题，并呼吁改善服务
I’m writing to make a complaint about the canteen service of our school.投诉我们学校的食堂服务
This letter is a complaint concerning the actions of one of your salespersons 这封信是对…行为的投诉
I am writing to let you know the bad attitude of one of your staff members.一位工作人员的恶劣态度
There are some serious problrms that deserve your close attention.有一些严重的问题值得你密切关注。
Needless to say, such a way of dealing with customers is unacceptable.不用说，这样对待顾客的方式是不可接受的
I would like to have this matter settled by+日期 (我希望这件事情在…前
被解决)
投诉信服务类必背词块
应用文写作：投诉信
第一段：自我介绍(表明身份)+写信目的（表达投诉）
1.自我介绍
I’m Li Hua, a senior school student/one of your customers/a member of your club.
我是李华，一名高中生/你们的顾客之一/你们俱乐部的一员
2.写信目的
①I’m writing to make a complanit about/complain about…我写信是为了投诉…
②I’m writing to express my dissatisfaction with sth. 我写信为了表达对…的不满
③I feel bad to trouble you but I’m afraid that I have to make a complaint about…很不想给你添麻烦，但是，恐怕我不得不对…进行投诉
④Dissatified with your poor service, I couldn’t feel more annoyed so I can’t help but make an immediate complaint.我对你们差劲的服务不满意，我生气得只得立即投诉。
第二段：说明投诉的原因+提出解决方案
1.投诉原因
There are some reasons why I am not satisfied with…(your service/goods)
There are some problems that I hope to bring your attention.
It’s a pity that your goods and service have the following unacceptable
/unbearable problems.很遗憾你们的产品和服务有以下令人难以接受的问题
To begin with, much to my disappointment,… （投诉原因一）
To make matters worse/What’ s worse, …（投诉原因二）
2.解决方案
Therefore, I’d like you to do sth/I require you to do sth/I demand that you (should)+do(动词原形) as soon as possible.
Taking all things above into consideration, I request that you either …or…
考虑到以上情况，我要求你们要么…要么…
For example:
I am sorry/upset to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either give me a full refund(全额退款) or deliver（寄送，投递） a new one to me as soon as possible.
In addition, I hope that you can avoid/prevent/stop the problem from happening again. 此外，我希望你们能避免此类问题再次发生。
I would like to have this matter settled by+日期 (我希望这件事情在…前被
解决)
Besides, I’d like to be informed of the process of your dealing with my complaint. 我想要被告知你们处理我投诉的过程。
In addition, I hope that you can avoid/prevent/stop the problem from happening again. 此外，我希望你们能避免此类问题再次发生。
第三段：结尾希望给予考虑，尽快回复（表达期望）
I would appreciate it if you could take my complaint seriouly（认真对待我的投诉）/take my complaint into considerartion/account（考虑我的投诉）/give/pay due attention to this matter(给予此事应有的重视).
I do hope you will take my complaint seriously and spare no effort to settle the problem.
I am looking forward to your early reply. 期待你早日答复。
投诉信写作模板
①Dear Sir or Madam ②To whom it may concern(致相关人士，致启者),
I am Li Hua, one of your customers，writing to make a complaint about（表明身份和写信目的）………
（简要介绍情况）. And much to my disappointment,………（投诉问题一）. To make matters worse/what’s worse, …………（投诉问题二）. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I do hope that you either return my money or deliver a new one that works well to me as soon as possible.(商品类) （提出解决方案）Besides, I’d like to be informed of the process of your dealing with my complaint.
I would appreciate it if you could take my complaint seriouly . Looking forward to your early reply. （结尾表达期望）
Yours,
Li Hua
你是李华，两周前你从网上购买的一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：
1. 词数100词左右
2. 可适当增加细节，使行文连贯
3. 开头结尾已给出，不计入总词
可能用到的生词：投诉complaint n.
_____________________________________________________
__________________________________________________________________________________________________________________
To whom it may concern(致相关人士，致启者),
I am Li Hua, one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your early reply.
Yours,
Li Hua
你是李华，昨天你在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时，该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：
1. 词数100词左右
2. 可适当增加细节，使行文连贯
3. 开头结尾已给出，不计入总词
可能用到的生词：投诉complaint n.
_____________________________________________________
__________________________________________________________________________________________________________________
Dear Manager,
I am Li Hua, one of your customers, writing to make a complaint about your bad servive and goods.
Yesterday I bought an electric fan in your shop, but when I got home and turned it on,it didn’t work.So I took it back and talked to one of your shop assistants about the problem. To my surprise, instead of helping me solve the problem, he refused to change a new one that works well for me in a rude manner. I was really upset to find that such a thing have occurred in your shop. I am waiting for a reasonable explanation and expect a sincere apology for such poor service.
I would appreciate it if you could take my complaint seriouly . Looking forward to your early reply.
Yours,
Li Hua
投诉信是人们在遇到一些不文明现象、所购商品质量差、或对服务不满意等情况下解决问题的一个方法。投诉信一般包括三方面内容。
1.表明写作目的，投诉的内容。
2.投诉的具体原因
3.解决方案、希望得到的结果
解决方案
I have every right to do sth 我完全有权力去做某事
return my money 退款/give me a full refund 全额退款
return and exchange goods 退换货
deliver a new one to me.寄一个新的给我
exchange/change it for a new one that works well 换一个新的
I hope that you either give me a full refund(全额退款) or deliver（寄送，投递） a new one to me.
I would like to have this matter settled by+日期 (我希望这件事情在…前被解决)
投诉信商品类必背词块
投诉原因
There is something wrong with …I bought from your…
be of poor/ low quality /low-quality 质量差
the goods I received are different from what I saw on the shopping website
I’m writing this letter to reflect some problems I came aross recently and appeal to the improvement of the service.反映我最近遇到的问题，并呼吁改善服务
I’m writing to make a complaint about the canteen service of our school.投诉我们学校的食堂服务
This letter is a complaint concerning the actions of one of your salespersons 这封信是对…行为的投诉
I am writing to let you know the bad attitude of one of your staff members.一位工作人员的恶劣态度
There are some serious problrms that deserve your close attention.有一些严重的问题值得你密切关注。
Needless to say, such a way of dealing with customers is unacceptable.不用说，这样对待顾客的方式是不可接受的
I would like to have this matter settled by+日期 (我希望这件事情在…前
被解决)
投诉信服务类必背词块
应用文写作：投诉信
第一段：自我介绍(表明身份)+写信目的（表达投诉）
1.自我介绍
I’m Li Hua, a senior school student/one of your customers/a member of your club.
我是李华，一名高中生/你们的顾客之一/你们俱乐部的一员
2.写信目的
①I’m writing to make a complanit about/complain about…我写信是为了投诉…
②I’m writing to express my dissatisfaction with sth. 我写信为了表达对…的不满
③I feel bad to trouble you but I’m afraid that I have to make a complaint about…很不想给你添麻烦，但是，恐怕我不得不对…进行投诉
④Dissatified with your poor service, I couldn’t feel more annoyed so I can’t help but make an immediate complaint.我对你们差劲的服务不满意，我生气得只得立即投诉。
第二段：说明投诉的原因+提出解决方案
1.投诉原因
There are some reasons why I am not satisfied with…(your service/goods)
There are some problems that I hope to bring your attention.
It’s a pity that your goods and service have the following unacceptable
/unbearable problems.很遗憾你们的产品和服务有以下令人难以接受的问题
To begin with, much to my disappointment,… （投诉原因一）
To make matters worse/What’ s worse, …（投诉原因二）
2.解决方案
Therefore, I’d like you to do sth/I require you to do sth/I demand that you (should)+do(动词原形) as soon as possible.
Taking all things above into consideration, I request that you either …or…
考虑到以上情况，我要求你们要么…要么…
For example:
I am sorry/upset to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either give me a full refund(全额退款) or deliver（寄送，投递） a new one to me as soon as possible.
In addition, I hope that you can avoid/prevent/stop the problem from happening again. 此外，我希望你们能避免此类问题再次发生。
I would like to have this matter settled by+日期 (我希望这件事情在…前被
解决)
Besides, I’d like to be informed of the process of your dealing with my complaint. 我想要被告知你们处理我投诉的过程。
In addition, I hope that you can avoid/prevent/stop the problem from happening again. 此外，我希望你们能避免此类问题再次发生。
第三段：结尾希望给予考虑，尽快回复（表达期望）
I would appreciate it if you could take my complaint seriouly（认真对待我的投诉）/take my complaint into considerartion/account（考虑我的投诉）/give/pay due attention to this matter(给予此事应有的重视).
I do hope you will take my complaint seriously and spare no effort to settle the problem.
I am looking forward to your early reply. 期待你早日答复。
投诉信写作模板
①Dear Sir or Madam ②To whom it may concern(致相关人士，致启者),
I am Li Hua, one of your customers，writing to make a complaint about（表明身份和写信目的）………
（简要介绍情况）. And much to my disappointment,………（投诉问题一）. To make matters worse/what’s worse, …………（投诉问题二）. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I do hope that you either return my money or deliver a new one that works well to me as soon as possible.(商品类) （提出解决方案）Besides, I’d like to be informed of the process of your dealing with my complaint.
I would appreciate it if you could take my complaint seriouly . Looking forward to your early reply. （结尾表达期望）
Yours,
Li Hua
你是李华，两周前你从网上购买的一套书虫系列读物（Bookworm Series）昨天才到货，且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：
1. 词数100词左右
2. 可适当增加细节，使行文连贯
3. 开头结尾已给出，不计入总词
可能用到的生词：投诉complaint n.
_____________________________________________________
__________________________________________________________________________________________________________________
To whom it may concern(致相关人士，致启者),
I am Li Hua, one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing.
I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your early reply.
Yours,
Li Hua
你是李华，昨天你在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与营业员交涉时，该营业员对你的态度恶劣，对你提出的问题不予受理。请你为此向经理写一封投诉信。要点如下：
1. 介绍购物情况
2. 反映存在问题
3. 提出解决方案
注意：
1. 词数100词左右
2. 可适当增加细节，使行文连贯
3. 开头结尾已给出，不计入总词
可能用到的生词：投诉complaint n.
_____________________________________________________
__________________________________________________________________________________________________________________
Dear Manager,
I am Li Hua, one of your customers, writing to make a complaint about your bad servive and goods.
Yesterday I bought an electric fan in your shop, but when I got home and turned it on,it didn’t work.So I took it back and talked to one of your shop assistants about the problem. To my surprise, instead of helping me solve the problem, he refused to change a new one that works well for me in a rude manner. I was really upset to find that such a thing have occurred in your shop. I am waiting for a reasonable explanation and expect a sincere apology for such poor service.
I would appreciate it if you could take my complaint seriouly . Looking forward to your early reply.
Yours,
Li Hua