【高考突破方案】高分写作 应用文 第12讲 投诉信 高考一轮总复习英语 （教师版） 译林版

第12讲　投诉信
1. 投诉信的基本结构
投诉信是指人们在遇到一些不文明现象、所购商品质量差、售后服务不满意等情况下试图解决问题时写的信件。在语言方面，要注意把握分寸、公正客观。内容通常包括：开篇表明写信目的、投诉的内容；正文写明投诉的具体原因、事情的经过及产生的后果；结尾提出解决的方案。
2. 常用表达
开头语：
(1)I'm writing to complain about…
我写信是投诉关于……
(2)I'm writing to express my dissatisfaction with…
我写信是想表达我对……的不满。
正文：
(1)There are some main reasons why I'm not content with…Firstly, …What's worse, …Eventually, …
我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……
(2)I sincerely hope that/It is my sincere hope that you will look into/investigate the matter/incident seriously and proper measures should be taken to prevent such a matter/an incident happening again.
我真诚地希望你能认真调查这件事情，并且采取恰当的措施防止类似事件再次发生。
(3)Therefore, I hope to change it for a new one or I declare a refund.
因此，我希望换一个新的或者申请退款。
结束语：
(1)I would appreciate it very much if you could take measures to deal with/solve the problem as soon as possible.
你若能尽快采取措施处理这个问题，我将感激不尽。
(2)Thank you for your consideration and I am looking forward to your reply.
谢谢你的理解，期盼收到你的回信。
(2025·广东江门)
假定你是李华，在一家海外网店购买了一个多功能电子词典笔(e dictionary pen)，可拍照查词，也可语音识别。用了一段时间后，你发现质量问题，与店员理论，其服务态度不好，因此你决定给网店经理写一封投诉信，内容包括：
1. 反映存在问题；
2. 提出解决方案。
注意：写作词数应为80个左右。
体裁 投诉信 时态 一般现在时
主题 产品质量问题 人称 第一人称
结构 第一段：表明写信目的 第二段：反映存在问题并提出解决方案 第三段：期待回复
1. 抱怨____________________
2. 正常工作 v. 功能 n. ____________________
3. 语音识别系统____________________
4. 令人不快的体验____________________
5. 退(款) v. ____________________
6. 全体职工 n. ____________________
答案：1.complain about 　2.function　3.voice recognition system　4.an unfavorable experience　5.refund　6.staff
1. 一周前，我在你的店里买了一支电子词典笔。现在我写信是为了投诉我在使用它时遇到的一些问题。(come across)
________________________________________________________________________
2. 更糟糕的是，语音识别系统经常不能正确识别我的声音，这增加了使用它的令人不快的体验。(fail)
________________________________________________________________________
3. 令人惊讶的是，你们的员工粗鲁地拒绝了我的要求，甚至否认你们的产品质量差。(turn down, deny)
________________________________________________________________________
答案：1.One week ago, I bought an e dictionary pen at your store. Now I am writing to complain about some problems I came across when using it./Having bought an e dictionary pen at your store one week ago, now I am writing to complain about some problems I came across when using it.
2. What's worse, the voice recognition system often fails to recognize my voice correctly, adding to the unfavorable experience in using it./What's worse, the voice recognition system often fails to recognize my voice correctly, which added to the unfavorable experience in using it.
3. Surprisingly, your staff turned down my request rudely and even denied the poor quality of your product./Surprisingly, your staff not only turned down my request rudely, but also denied the poor quality of your product.
Dear Manager，
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Sincerely，
Li Hua
One possible version：
Dear Manager，
One week ago, I bought an e dictionary pen at your store. Now I'm writing to complain about some problems I came across when using it.
First of all, the camera doesn't function well. The taken pictures are often blurry. What's worse, the voice recognition system often fails to recognize my voice correctly, adding to the unfavorable experience in using it. I tried to contact your customer service to require a replacement. Surprisingly, your staff turned down my request rudely and even denied the poor quality of your product.
Now, I'm wondering whether you can refund or exchange a new one for me. Meanwhile, I'd like to appeal to better service of your staff. An early response will be appreciated.
Sincerely，
Li Hua
(2025·福建宁德)
假定你是李华，你去英国旅游时在某餐厅就餐，对该餐厅的服务不满意。请你根据以下内容给餐厅的经理写一封投诉信，内容包括：
1. 投诉内容(食物不新鲜，服务态度不好等)；
2. 希望得到妥善的处理。
注意：写作词数应为80个左右。
Dear Sir or Madam，
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
Yours，
Li Hua
One possible version：
Dear Sir or Madam，
I'm Li Hua, one of your customers, writing to make a complaint about the poor service of your restaurant.
Last Friday, when dining in your restaurant, I found the food not fresh, which was so upsetting. What annoyed me most was that when I explained it to the waitress, instead of helping me solve the problem, she shouted at me rudely.
Therefore, I'd like you to investigate the matter seriously and make a formal apology to me. I look forward to a satisfactory resolution and a positive response from you within the next two weeks. I'd appreciate it if you could give due attention to the matter.
Yours，
Li Hua
(
1
)