课件30张PPT。Unit 23
Communication Workshop A Letter of ComplaintTeaching aims:
To write a letter of complaint.
To practise using the vocabulary of complaints.
To practise using linking words and expressionsLose at least 2 kilos a week by using the Tour de France exercise bike1.Why does Jeffreys complain for “Tour de France” ?
He has been using the bike for a month in order to lose weight, but he seems to put on weight instead of losing weight.
2.According to Jeffreys’s letter, do you know how to solve this problem?
He would like to refund his money as soon as possible and pay compensation for the injuries that he has received. While-reading (p26)---的复印件
强健身体
一周至少减掉2公斤
好像
增肥
更糟糕的是
给出每分钟心跳200次的读数
全速
告诉某人不要做某事
从自行车上掉下来
手臂骨折
拉伤了腿部肌肉
三天不工作
拒绝退钱
起初,第一
补偿我的伤痛
在未来三周内得到肯定的答复
打算采取进一步行动
与—取得联系
为了寻求建议
建议采取法律行动a copy of ---
strength one’s body
lose at least 2 kilos a week
as though
put on weight
even worse than that
give readings of 200 beats per minute
at full speed
tell sb. not to do sth.
fall off the bike
break one’s arm
pull a muscle in one’s leg
take 3 days off work
refuse to give back my money
in the first place
compensate sb. for the injures
receive a positive reply within the next 3 weeks
intend to take further action
be in contact with---
in order to ask for advice
recommend taking legal actionMatch the titles (1-5) with the paragraphs(A-E):Paragraph A
Paragraph B
Paragraph C
Paragraph D
Paragraph E poor service
false claims
the product
money back
poor qualityWhile-reading 1 Structure the product:
Tour de France, serial number, date of purchase, guarantee, receipt
false claims:
strengthen one’s body, lose 2 kilos a week but…
poor quality:
not stable, the speed control, the machine that...fall off the bike, pulled a muscle..
poor service:
refuse…rude…
the demands:
give back money…compensate me for the injuries…Linking Reviewmanner
condition
contrast
purpose
reason
result
time
addition
relative pronounso, as ifdespite, unless, ifas though, not to, howeverin order tosince, asso … thatas well as, not only…but also, either, also
that, whichafter, just as, when, as soon asEx2. Read the letter. Classify the underlined linking words and expressions.While-reading 2 words and expressions
Linking Practise Combine the sentences using
the linking in brackets.
1.I follow the instructions. It didn't work. (despite/although)
Despite following the instructions, it didn't work.
Although I followed the instructions, it didn't work.
2.I switched it on. It made a funny noise. (Just as/When)
Just as/When I switched it on, it made a funny noise.
3.You refund my money. I will take legal action. (unless)
Unless you refund my money, I will take legal action.
4.I was worried. I went to the doctor.(so---that)
I was so worried that I went to the doctor.
Look at the examples, then use
the cues (1-8) to write similar
sentences.
Example
The more I use the bike, the more weight I seem to put on. The earlier you leave, the sooner you will arrive.1. The more I get to know her, the more I like her.
2. The more sport you play, the fitter you will get.
3. The harder you study, the better your marks will be.
4. The faster the boat goes, the more spray there will be.
5. The more dangerous the sport, the more I like it.
6. The older you get, the more difficult work becomes.
7. The more it rains, the fuller the dam will get.
8. The older the tram, the slower it goes.
Look at the examples, then use the cues to write similar sentences.Ex3.P.27 1. as soon as possible
2. pay for
3. the more…, the more…
4. in contact with
5. look forward to doing
Language points尽快偿还;赔偿 越…越…与…取得联系期望做某事Translation 1.我盼望着收到你的来信。
2.你学习越努力,成绩就会越好。
3.我已经与律师取得了联系。
4.你应该尽快为那件衣服付款。
Different kinds of letters are for different purposes and should be written in different ways .to friends
to business partners
to parents
to apply for universities
to apply for a job
to complain
to ask for information
your address the date The company’s
name and address
the greeting ( Dear X ,)·formal ending
( I look forward to hearing from you.)
signing off (Yours faithfully)your namebodyYour demandsLayout of the bodyIntroductionReasons for the complaintReactions to your complaint1.I am writing to point out some problems with ...
2.There are some problems that exist in ...
3.What I want to say is that there is something wrong with ...
4.I was so disappointed when I knew ...
5.I request that you should take effective measures to deal with the problems.
6.Taking into account all the factors above, I request that ...
7.If you can‘t deal with the problem, I will go to court/go to the consumers’ Association/take legal action ...我写这封信是想对我在贵店购买的缝纫机进行投诉。
我知道你们的缝纫机销路好,质量高。
但是我的缝纫机无法正常使用。
当我把缝纫机送回到店里时,售货员却说是我的错,说我没有认真读说明书。
我要求尽快予以更换或退还钱款。Practice translation我写这封信是想对我在贵店购买的缝纫机进行投诉。 I feel bad to trouble you but I am afraid that I have to make a complaint about the recent purchase of a sewing machine from your store.我知道你们的缝纫机销路好,质量高。I know your sewing machines sell well because they are of good quality.但是我的缝纫机无法正常使用。But it didn’t work properly when I tried to use the machine several times.当我把缝纫机送回到店里时,售货员却说是我的错,说我没有认真读说明书。When I took the sewing machine back to the shop ,the assistant said it was my fault and I hadn’t read the instructions carefully.我要求尽快予以更换或退还钱款。 I would appreciate it if you would kindly replace the sewing machine or refund my money as soon as possible.Your Writing Option 2Match the products (1-7) with the Key Words.
1 a CD player 2 a pair of shoes or boots
3 a jacket 4 a mobile phone
5 a thermos 6 a digital watch
7 a portable television
*it won't open * the zip broke
*it won't work indoors *the heel fell off
*the sound is distorted *the alarm doesn't work
*the headphones don't work *it's not waterproof
*the picture is bad
*the color faded after one wash
*it loses about five minutes every hour
*it doesn't keep drinks hot or cold Stage 1Imagine you bought one of the products and sth.
went wrong with it. Make notes about these things.
*What went wrong with the product?
*What false claims did the advertisement make?
*What happened when you took it back to the shop?Stage 2Your Writing Option 2Stage 3Organize your notes into four or five paragraphs.Vocabulary And Sentences For ReferenceProducts: guarantee, receipt, serial number, date of
purchase
Criticisms: poor quality, poor service, poor
workmanship, rude employees,
it was so ... that I ... /
it was not ... enough / it was too ...
Demands: pay compensation, refund money, replace the
product
Threats: go to court, go to the Consumer Association,
take legal action, write a letter to the local
newspaper1 Introduction
I am writing to you about ... which I bought from ... on ...
I enclose copies of the guarantee and the receipt.
2 Reasons for the complaint
In your advert you claim that the watch is waterproof. However, the first time I went swimming, the watch stopped working.
The advert gave the impression that the jacket would last a lifetime.
However, after only one wash, the colour had faded.
3 Reactions to your complaint
When I took the ... back to the shop, the assistant said it was my fault and I hadn't read the instructions carefully.
4 Your demands
I would like you to refund my money.
Unless I receive a satisfactory reply, I will write to the Consumer Association.
5 Formal ending
I look forward to hearing from you.
假如你是市一中的学生,名叫王红。你要给本市一家报刊的编辑(editor)写封信,反映你校受污染的问题,呼吁有关部门采取措施,保护环境,防止污染。请你用下面的素材写一封100词左右的信。
你校位于山脚下,一条小河从旁边流过,院内树木四季常青,鲜花争艳,景色美似花园。但两年前,附近建起一家化工厂,排出大量污水、废气,造成校园污染,严重影响了师生健康。请有关部门出面解决这一问题。homework注意:信的格式已经给出,不计入总词数。
No. 1 Middle School
March 5, 2012
Dear Editor,
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
Yours ever,
Wang HongThank You