选修模块8 Unit 23 Conflict Communication Workshop课件（42张）

课件42张PPT。How to write
a letter of Complaint1To analyze the structure of a letter of complaint2To collect useful words and expressions 3To write a letter of complaintLearning Objectiveswhat?Whyfoodserviceeating habitscanteenstudentsMcanteen managerstudentsanger to anger?Write a letter of complaint?orLOGOWrite a letter of complaint
to Jia Baiqian.161201？？？？？？How to write a letter of Complaint?北师大版模块八 U23 CWAnalyze the letterWriting styleStructureExpressionsLinking wordsAnalyze the letter- styleAnalyze the letter- structureRead the para A and the ending of the letterformalRead the letter and finish Ex.1structureGreetingProblemsDemandsWishesfalse claimspoor qualitypoor servicemoney backproblemsthe productLinking words1.manner:
2.condition:
3.contrast:
4.purpose:
5.reason:
6.result:
7.time:
8.addition:
9.relative pronoun: as ifdespite, unless, ifas though, not to, howeverin order tosince, asso, so… thatafter, just as, when,
as soon asas well as, not only,
either, alsothat, which q
q
….
In your advertising you claim that you sponsor Lance Armstrong and that , by using the exercise bike for ten minutes a day, one would strengthen one’s body and lose at least tow kilos a week. But I find out that you don’t sponsor and after using the bike for a month it is as though I have done no exercise at all. In fact, the more I use the bike, the more weight I seem to put on, despite following the instruction manual carefully.
Even worse than that, the bike is not stable and is extremely badly made. The speed control stopped working after a week and the machine that measures heart beats must also have broken since it gave readings of over two hundred beats per minute when I was crying at full speed! I was so worried that I went to the doctor, who told me not to worry as my heart beat was perfectly normal. However, the final straw came when a wheel broke just as I was cycling at full speed. As well as falling off the bike and nearly breaking my arm, I pulled a muscle in my leg, which has caused me terrible pain and meant that I have had to take three days off work. JamesproblemsUseful expressions to show q
….
When I took the exercise bike to Mogul Megastores, not only did the manager refuse to give back my money ,but said that they would not repair the bike either. He was also extremely rude and treated me as if I was stupid to have bought the bike in the first place.
I would like you to give back my money as soon as possible and I suggest that you also compensate me for the injures that I have received. Unless I receive a positive reply within the next weeks, I intend to take further action. I have already been in contact with my lawyer in order to ask for advice and he has recommended taking legal action, if I do not get full satisfaction. He helped me draft this letter and has copies of the guarantee and receipt.demands q
Useful expressions to show q
Chunks of expressionThe more…the more...
Even worse than that…,
The final straw came when…
I’d like you to…as soon as possible
Unless I receive a positive reply, I intend to…
….Chunks of expression
1. 我吃食堂吃得越多次，我就胃痛越多次。
The _________ I eat in the canteen, the_______________.
2. 让我忍无可忍的是在我正准备狼吞虎咽时却发现饭是夹生的。
______________________ I found the rice was half-cooked ________ I was ready to eat eagerly.
3. 我吃方便面的次数更多了，而且还向附近的小店订外卖，这让我处于可能被学校处罚的危险之中。
____________ eating instant-noodles more often, I tried to order take-away food from the shop nearby, ________ make me take the risk of being punished by our school. more oftenmore often I get a stomachacheThe last straw came when just asAs well aswhich Chunks of expression
4. 我们希望食堂经理能多招一些工作人员，尽快再开几个服务窗口。
We’d like the canteen manager to hire more employees so as to open more service window as soon as possible .
5. 如果我们没有得到积极的回应，我们将会联名上书有关部门。
Unless we receive a positive reply , we intend to ___ submit a joint letter to the government concerned.We would likeas soon as possibleUnless we receive a positive reply intend to Sum up-structure/linking words/expressionsBeginningMain bodyEnding Dear Sir/Madam, Wishes GreetingsWriting
purposeI’m writing to tell you that… problemsdemandsI look forward to hearing
from youstructure?Brainstorming
What annoys you most at the school canteen?
List down the two most annoying things at the school canteen with your group members.Sentence patterns for your reference:
The more…the more..
Even worse than that…
It drives me mad when…
What annoys me most is that…
The biggest annoyance to me is that …Delicious
Food?Reasonable price?Quick
service?Limited choice??TaskDear Sir,
I’m Li Hua. Having eaten the food in your canteen for two years, I am writing this letter of complaint to you about the food and service your canteen offers.




I look forward to hearing from you.
Yours,
Li Huatwo problemsexpressions
linking words
writing style1. No spelling or grammatical mistakes.
2. Describe the problem more specifically.
3.Say clearly what you want the canteen do.
4. Show your politeness.Please write a letter of complaint to the manager of Jia Baiqian, the first and last para are finished. Write down the main body.(at least 2 problems)demands
Enjoy Writing!
HoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimeHoursMinutesSecondsWriting TimePresentation!Writing self-assessment sheetHomework!Polish your letterTHANKS It is convenient for you to travel by the CRH train. Meanwhile, it can save a lot of travelling time. And it is a good way of visiting Fuzhou. Chia has well developed its extensive network of the CRH train. Therefore, it is convenient for you to travel by it. Meanwhile, the traffic jams are regular on the main road. Compared with other vehicles, the CRH train will save a lot of travelling time. Besides, it is a good way of visiting China. For example, you can enjoy the beautiful views along the Changjiang River and create hours of fun with friends. Contents Why is it convenient?How about other vehicles?Can you give me some examples?Answer the questions1. How much food was wasted?
2. Who wasted most?
3. Why students wasted food in school cafeterias?
4. What suggestions are offered?BrainstormingDelicious
Food?No
Price
Rising?Quick
service?smaller sizehalf-cooked ricemistake
meat
for
veglimited varietyDiscuss in groups and analyze the letter1. In para1 and para3, is there any chunks of expressing suggestions? Any other chunks?
2. What are the linking words ?
3. What is the fun_ction of each paragraph?
4.In Para 2, what kinds of writing techniques are used to develop the letter?
Language variety
It makes me very angry when the I find rice half-cooked. It’s always hard to swallow.
The biggest annoyance to me is that the half-cooked rice served in our canteen is hard to swallow.Whenever our canteen provides half-cooked rice
I find it difficult to swallow, chewing difficultly at table.ABCBrainstorming
What is your requirements on school canteen?
List down the three aspects that you want the school canteen to improve.Sentence patterns for your reference:
I’d like you to…as soon as possible
Unless I receive a positive reply, I intend to…Delicious
Food!!Reasonable price!!Quick
Service!!???Sum up the pointsissuesolutionFood waste
in schools
studentsschool canteenfood qualityPoor servicereasons