选修模块8 Unit 23 Conflict Communication Workshop 课件（24张）
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| 名称 | 选修模块8 Unit 23 Conflict Communication Workshop 课件（24张） |  | |
| 格式 | zip | ||
| 文件大小 | 582.5KB | ||
| 资源类型 | 教案 | ||
| 版本资源 | 北师大版 | ||
| 科目 | 英语 | ||
| 更新时间 | 2019-07-16 17:21:27 | ||
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课件24张PPT。Module 8 Unit 23 Communication WorkshopPeriod 1 Listening & SpeakingTo listen to and understand an
extract from a filmscript.To practise having a formal telephone conversation and making a complaint.12At the end of this lesson, Ss will be able toObjectives To listen to and understand an
extract from a film-script.To practise having a formal telephone conversation and making a complaint. *Old John has been pushing up the daisies
for years now.
老约翰已经去世多年了。
*I should be pushing up daisy by the time
the project is finished.
等到这项目完成时, 我早已入土了。 daisypushing up the daisies* 由某人出钱
They were all entertained at
the company's expense.
由公司出钱款待她们。
They had a laugh at my expense.
她们取笑了我。
*以...为代价
She completed the work at the
expense of her health.
她完成了工作,但损害了健康。 expensetrampn.流浪,流浪汉 tramp vi. 踩, 践踏(on, upon)； 漂泊, 流浪； 步行
tramp over the moors走过荒野
A tramp came to the door and asked for food.
一个流浪汉来到门前讨饭吃。
on the tramp 到处流浪
take a long tramp to 长途跋涉到...
用绳索隔开
They‘ve roped off one end of the room.
他们已用绳子把房间的一头隔开。
Beijing will rope off more than 280 kilometers of roads for special Olympic use to ease traffic burden during the Games in Beijing.
rope offcabinet underpants 衬裤;内裤;裤衩
daisy
expense
tramp
cabinet
Underpants
rope off
pushing up the daisies
Summaryn. 衬裤;内裤;裤衩n. 雏菊n.费用，开支n.流浪,流浪汉n. 柜橱，内阁 用绳索隔开入土，去世First-listening1 When was the film made?
2 How many Oscars did it win?
3 Who are the soldiers in the film fighting against?
4 How many soldiers are Left in their unit
after the attack?
5 How do the soldiers feel about the enemy?
Listen to a film critic and an extract from the film. Answer these questions：Answers1 When was the film made?
1930.
2 How many Oscars did it win?
Two.
3 Who are the soldiers in the film fighting against?
The French.
4 How many soldiers are Left in their unit
after the attack?
80.
5 How do the soldiers feel about the enemy?
They don't know the enemy personally
nor want to shoot them.
See the film extract. Mark the correct boxes. emperors and kings
generals
manufacturers
soldiers
nations of people Second-listening1 Who do they think starts wars?
2 What people do the soldiers think benefit from the war?????Listen again and Fill in blanks Third-listening The film All Quiet On the Western Front was made in _____ at huge _______with what was then an enormous budget of one and a quarter million dollars. It came out only a ___________ after the end of the First World War and the film reflects the anti-war mood of many ____ people in this period. The movie was successful commercially and it won Oscars in Hollywood for Best Film and Best Director. It still remains one of the few early films watched by _____ audiences.1930dozen yearsyoungmodernexpense The film shows examples of the enthusiasm for the
war in _____ which persuaded millions of young Europeans
to join up and fought for their country. It follows a group
of young ______ soldiers from the moment they volunteer
to the time when they actually go to the front in France.
The young men are soon disappointed when they see the
reality of war – constant bombing, _________________,
horrific living conditions, mud and ___________. In one
scene, the French attack the German lines and are cut
down by German machine guns. Then the Germans attack
the French but this time it is _____ the of the French to
drive them back. In the battles, the German soldiers lose
a lot of men but find themselves in exactly the same
trenches as before. It is at this point in the film that the
soldiers talk about the war. Third-listening1914Germansenseless deathslack of foodturn First-Listening: 1 What are the man and woman arguing about?
Whether politics or history is a more worthwhile subject to study.
2 Who started the argument?
The man
What do you think is the best way to deal with this situation? Discuss in pairs.Listen to a conflict situation between two people and answer the questions.Situational DialogueSituational Dialogue Second-Listening: Listen again and Fill in blanksM: I always think that studying history is a complete
_____ of time and such an arbitrary, unimportant
thing to study. It just ________ the past. Politics
deals with the future.
W: That's rubbish! When you study _______, you're just
reading about theoretical systems like communism and
socialism. In history, we study how these systems
really worked and still do work in real life and by
learning ___________ we can improve the future. For
example the communist government in China has been
really _________ at,..wastelooks intopoliticsfrom the pastsuccessfulM: Sure, but I'm a socialist and I believe that politics will
_______ the liberation of the future. Everyone will be
equal and no one will be poor.
W: Do you possess a brain anywhere in your head? You
don't know what you're talking about! Do you really
think you're going to “_____ the future" after finishing
your university politics course?! The future doesn't
need ________ in my opinion! Especially not by you! Situational Dialogue Second-Listening: Listen again and Fill in blankslead tofreeliberatingA Formal Telephone Conversation1 How does the manager react at first?
a) confidently b) nervously c) angrily
2 How does the manager try to sort out the conflict?
a) she makes excuses b) she is rude to the customer
c) she stays calm
3 How satisfied is the customer with the solution?
a) very satisfied b) quite satisfied c) not satisfiedSpeakingListen to the telephone conversation between the manager of Fit Products and the customer. Answer these questions:???Speaking 1 Good morning. Fit Products Ltd. Can T help you?
2 Good morning. I'd Like to speak to the customer service
manager, please.
3 I still haven't had a reply.
4 I'm very sorry about that.
5 I'm extremely sorry to hear that.
6 On top of that, when I took the bike back to the shop, the
manager was extremely rude.
Classify the sentences from the phone call according to the following categories.Apologizing, Complaining, Promising,
Starting/Ending a call, ThreateningAACCSS 7 Unless I receive it, I'LL have to take Legal action.
8 Well, let me apologize for your experiences.
9 Well, I promise that you will get all your money back.
10 And we will Look into the subject of compensating you
for your injury.
11 Thank you. I'll be in touch.
12 Goodbye, and thank you very much for calling.SpeakingApologizing, Complaining, Promising,
Starting/Ending a call, ThreateningAPPETE1 Think of a product and where you bought it,
what is wrong with it, what you want the company
you bought it from to do.
2 Work in pairs, one as the manager and the other
as the customer.
3 Act out the situation and come to an agreement.
4 Change roles and have another phone conversation.
SpeakingHave a telephone conversation about a faulty product.
Refer to P28 Stage 3 or the following stages:1 Review the new words and expressions learned for a dictation.
2 Do Ex.1 & 2 on P.74.HomeworkThank You
extract from a filmscript.To practise having a formal telephone conversation and making a complaint.12At the end of this lesson, Ss will be able toObjectives To listen to and understand an
extract from a film-script.To practise having a formal telephone conversation and making a complaint. *Old John has been pushing up the daisies
for years now.
老约翰已经去世多年了。
*I should be pushing up daisy by the time
the project is finished.
等到这项目完成时, 我早已入土了。 daisypushing up the daisies* 由某人出钱
They were all entertained at
the company's expense.
由公司出钱款待她们。
They had a laugh at my expense.
她们取笑了我。
*以...为代价
She completed the work at the
expense of her health.
她完成了工作,但损害了健康。 expensetrampn.流浪,流浪汉 tramp vi. 踩, 践踏(on, upon)； 漂泊, 流浪； 步行
tramp over the moors走过荒野
A tramp came to the door and asked for food.
一个流浪汉来到门前讨饭吃。
on the tramp 到处流浪
take a long tramp to 长途跋涉到...
用绳索隔开
They‘ve roped off one end of the room.
他们已用绳子把房间的一头隔开。
Beijing will rope off more than 280 kilometers of roads for special Olympic use to ease traffic burden during the Games in Beijing.
rope offcabinet underpants 衬裤;内裤;裤衩
daisy
expense
tramp
cabinet
Underpants
rope off
pushing up the daisies
Summaryn. 衬裤;内裤;裤衩n. 雏菊n.费用，开支n.流浪,流浪汉n. 柜橱，内阁 用绳索隔开入土，去世First-listening1 When was the film made?
2 How many Oscars did it win?
3 Who are the soldiers in the film fighting against?
4 How many soldiers are Left in their unit
after the attack?
5 How do the soldiers feel about the enemy?
Listen to a film critic and an extract from the film. Answer these questions：Answers1 When was the film made?
1930.
2 How many Oscars did it win?
Two.
3 Who are the soldiers in the film fighting against?
The French.
4 How many soldiers are Left in their unit
after the attack?
80.
5 How do the soldiers feel about the enemy?
They don't know the enemy personally
nor want to shoot them.
See the film extract. Mark the correct boxes. emperors and kings
generals
manufacturers
soldiers
nations of people Second-listening1 Who do they think starts wars?
2 What people do the soldiers think benefit from the war?????Listen again and Fill in blanks Third-listening The film All Quiet On the Western Front was made in _____ at huge _______with what was then an enormous budget of one and a quarter million dollars. It came out only a ___________ after the end of the First World War and the film reflects the anti-war mood of many ____ people in this period. The movie was successful commercially and it won Oscars in Hollywood for Best Film and Best Director. It still remains one of the few early films watched by _____ audiences.1930dozen yearsyoungmodernexpense The film shows examples of the enthusiasm for the
war in _____ which persuaded millions of young Europeans
to join up and fought for their country. It follows a group
of young ______ soldiers from the moment they volunteer
to the time when they actually go to the front in France.
The young men are soon disappointed when they see the
reality of war – constant bombing, _________________,
horrific living conditions, mud and ___________. In one
scene, the French attack the German lines and are cut
down by German machine guns. Then the Germans attack
the French but this time it is _____ the of the French to
drive them back. In the battles, the German soldiers lose
a lot of men but find themselves in exactly the same
trenches as before. It is at this point in the film that the
soldiers talk about the war. Third-listening1914Germansenseless deathslack of foodturn First-Listening: 1 What are the man and woman arguing about?
Whether politics or history is a more worthwhile subject to study.
2 Who started the argument?
The man
What do you think is the best way to deal with this situation? Discuss in pairs.Listen to a conflict situation between two people and answer the questions.Situational DialogueSituational Dialogue Second-Listening: Listen again and Fill in blanksM: I always think that studying history is a complete
_____ of time and such an arbitrary, unimportant
thing to study. It just ________ the past. Politics
deals with the future.
W: That's rubbish! When you study _______, you're just
reading about theoretical systems like communism and
socialism. In history, we study how these systems
really worked and still do work in real life and by
learning ___________ we can improve the future. For
example the communist government in China has been
really _________ at,..wastelooks intopoliticsfrom the pastsuccessfulM: Sure, but I'm a socialist and I believe that politics will
_______ the liberation of the future. Everyone will be
equal and no one will be poor.
W: Do you possess a brain anywhere in your head? You
don't know what you're talking about! Do you really
think you're going to “_____ the future" after finishing
your university politics course?! The future doesn't
need ________ in my opinion! Especially not by you! Situational Dialogue Second-Listening: Listen again and Fill in blankslead tofreeliberatingA Formal Telephone Conversation1 How does the manager react at first?
a) confidently b) nervously c) angrily
2 How does the manager try to sort out the conflict?
a) she makes excuses b) she is rude to the customer
c) she stays calm
3 How satisfied is the customer with the solution?
a) very satisfied b) quite satisfied c) not satisfiedSpeakingListen to the telephone conversation between the manager of Fit Products and the customer. Answer these questions:???Speaking 1 Good morning. Fit Products Ltd. Can T help you?
2 Good morning. I'd Like to speak to the customer service
manager, please.
3 I still haven't had a reply.
4 I'm very sorry about that.
5 I'm extremely sorry to hear that.
6 On top of that, when I took the bike back to the shop, the
manager was extremely rude.
Classify the sentences from the phone call according to the following categories.Apologizing, Complaining, Promising,
Starting/Ending a call, ThreateningAACCSS 7 Unless I receive it, I'LL have to take Legal action.
8 Well, let me apologize for your experiences.
9 Well, I promise that you will get all your money back.
10 And we will Look into the subject of compensating you
for your injury.
11 Thank you. I'll be in touch.
12 Goodbye, and thank you very much for calling.SpeakingApologizing, Complaining, Promising,
Starting/Ending a call, ThreateningAPPETE1 Think of a product and where you bought it,
what is wrong with it, what you want the company
you bought it from to do.
2 Work in pairs, one as the manager and the other
as the customer.
3 Act out the situation and come to an agreement.
4 Change roles and have another phone conversation.
SpeakingHave a telephone conversation about a faulty product.
Refer to P28 Stage 3 or the following stages:1 Review the new words and expressions learned for a dictation.
2 Do Ex.1 & 2 on P.74.HomeworkThank You